This can be done via the web at the [ https://www.unc.edu/ar-bin/websub/index.pl ] Submit a Help Request page. Click on the Check/Update Request button and enter your ONYEN and password. This will give you a list of your open tickets. Click on the ticket number to see status and details for that ticket. When the problem is resolved you will receive an email from UNC-CH PTR (the Problem Tracking System) telling you that the ticket is closed and telling you what you can do if the problem is not solved to your satisfaction.
To Update a Remedy Ticket via Email:
Enter
updateticket@unc.edu
in the To: field. In the Subject: field of the email, enter
Ticket
, followed by a space and the number of the Remedy ticket you want to update.
Example:
Ticket 12345
All text entered in the body of the email will be added to the worklog of the ticket referenced in the Subject line. Allow up to 5 minutes for the email contents to be reflected in the Remedy Request for Service ticket.
Document Overview
Tags: Remedy, administrative functionsSubjects: Support Request
Genre: Solution
Audience: Everyone
This work is licensed under a Creative Commons Attribution 3.0 United States License.
Copyright 2002-2007 The University of North Carolina at Chapel Hill.
This
work is licensed under a
Creative Commons Attribution 3.0 United States License.
