IT technical support is available to the UNC-CH computing community 24 hours a day 365 days a year. You can submit Help Requests using any of the following options:
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[ https://www.unc.edu/ar-bin/websub/index.pl ] Submit/Update a Web Request for Help
Follow this link to submit, update or check the status of a Request for Help via our online request form. Our goal is to assign your request to the appropriate group within 30 minutes, 24 hours a day. Resolution times may vary since some groups work business hours (M-F, 8am - 5pm).
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[ http://its.unc.edu/itrc/chat/ ] Online Chat
Use our Online Chat service to chat live with a technical support person. This service can also allow the use of desktop streaming, where the support person, with your permission, can access your desktop to assist you with your problem.
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Call (919) 962-HELP
You may call (919) 962-HELP 24 hours a day for personal assistance with your computing problem.
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[ http://help.unc.edu/?id=2083 ] Walk-In
Walk-in personal help is available and the hours/locations are listed here: [ http://help.unc.edu/?id=2083 ] Walk-In Schedule .
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On-site Support
Any student living in an on-campus residence hall may request [ https://www.unc.edu/ar-bin/websub/index.pl?page=main&def1=ResNET%20On-Site%20Support ] ResNET On-Site Support . See the [ http://its.unc.edu/resnet ] ResNET website for more details on the program.
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Get help using help.unc.edu
Take a look at this document [ http://help.unc.edu/?id=1578 ] How do I find help on using this site?
[ http://help.unc.edu/feedback ] Send us a Comment about the Help site
If you have comments or feedback about this site, this is the place to send it. You can tell us what is missing and/or how to make the information here better through your comments. This is not the place to submit a request for personal assistance, please do that using one of the options above.
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My laptop is extremely slow when surfing the internet. I have ran anti spyware and anti virus software to help combat the problem, but the problem persist. Can you please help