Connecting to the UNC Network - Step 1: Win XP Registration

Table of Contents

Obtaining your Network Card's Hardware Address
Troubleshooting
Register Your Network Card(s)

Note:

If you are using another Operating System other than Windows XP, then see the document [ http://help.unc.edu/?id=4924 ] Connecting to the UNC Network - Getting Started to select your Operating System or device. Also, if you purchased your card separately, then it must first be installed. Please install the card(s) according to the manufacturer's instructions, and return to this document.

Getting connected to the UNC-Chapel Hill network involves two steps: registering your network card(s) and configuring your computer for the network. If you purchased a CCI computer and attended the training session at CTOPS, then your computer should be pre-registered, pre-configured and ready to use.

Registering your card(s) on the UNC-Chapel Hill Network is required and helps us ensure network security and keeps anyone not affiliated with the University from using our network.

Obtaining your Network Card's Hardware Address

  1. On your computer, click Start → Run.

  2. Next, type cmd and click the OK button.

    The Run command window

  3. In the new screen that appears, type ipconfig /all and press Enter.

    Win XP Command Prompt

  4. You will see the Windows XP IP Configuration information. Your screen will be similar to this, but your numbers will be different.

    IP Configuration information

  5. Write down the Physical Address in the Ethernet Adapter Local Area Connection section (or Wireless Adapter section) exactly as it appears. In this example, 00-0D-60-D0-20-3D is the physical address for the Ethernet Adapter Local Area Connection , which is also the network card's hardware address. (00-05-4E-48-CD-32 for the Ethernet adapter Wireless Network Connection )

    Caution:

    If your number begins with 44- or 45-, you are looking at the wrong number. This is your dial-up Modem Adapter Address which will not work!

Troubleshooting

If the network card is not listed in the IP Configuration screen, try the following:

  1. Make sure the card is completely inserted in its slot inside the computer. It may help to remove the card and then reinsert.

  2. Uninstall the drivers, by right-clicking on My Computer → Properties → Device Manager. Then right-click the Ethernet Card or Wireless Card option and choose Uninstall . When this is complete and after rebooting, reinstall the card according to the instructions from the manufacturer.

  3. If you are still having problems, contact us via one of the [ http://help.unc.edu/?id=3663 ] Other ITS Help Options.

Register Your Network Card(s)

Once you have obtained your network card's hardware address(es) you will to need to register them:

  1. Visit the Onyen services page at [ https://onyen.unc.edu ] onyen.unc.edu.

  2. Choose the DHCP Registration link.

  3. You will need your Onyen, Onyen password and hardware address(es), to register your computer.

After successfully registering (and configuring) your card(s) you should be able to connect within 30 minutes. If you need assistance with the instructions at any point in this document, contact us via one of the [ http://help.unc.edu/?id=3663 ] Other ITS Help Options. Otherwise, continue to [ http://help.unc.edu/?id=4935 ] Step 2: Configuring Your Card.

Copyright 2002-2007 The University of North Carolina at Chapel Hill.

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