IM a Librarian

IM a Librarian Services

Several libraries on campus offer "IM a Librarian" services in addition to Live Online Help.

If you are looking for an article, need research help, have problems with database access, citations, creating links, e-reserves, or anything else, this is a quick way to get in touch with Library Staff.

FAQs

Which libraries offer IM a Librarian?

Library	Buddy Name	Link to Hours
Davis Library	davisrefdesk	hours
Undergraduate Library	undergradref	hours
Health Sciences Library	AskHSLChat	hours
Science Libraries (Zoology, Botany, Chemistry, Geological Sciences, Math/Physics)	ScienceRefUNC	hours
Math/Physics Library	mathphysicsref	hours
Stone Center Library	stonecenterref	hours
City & Regional Planning Library	planref	hours

Which kinds of IM?

IM program	Which buddy names
AOL Instant Messenger (AIM)	All libraries listed above
Yahoo! Instant Messenger	davisrefdesk, undergradref
MSN Messenger	davisrefdesk, undergradref
Google Talk	davisrefdesk

Library Staff uses the IM program GAIM, which is multi-protocol, just like Trillian.

I don't use IM. How do I get started?

Download AIM here. Fill out a quick, easy Web form, choose a screen name, and start using IM in 1-2 minutes.

I have IM. How do I IM a librarian?

Open a new message, enter our buddy name, davisrefdesk, in the To: field, and start typing your message. Or, just add davisrefdesk to your buddy list, double-click on the buddy name to open an IM window, then type your message.

Restrictions on your computer, or don't want to download AIM?

Use another version of AIM called AIM Express. With AIM Express, you can create a screen name and chat directly from the Web. No downloads and no software installations. If you do not wish to create a screen name, you can still use the Live Online Help service at the Davis Library Reference Desk.

Will there be a wait?

IM questions are taken in a first-come-first-served order. Alternatively, you are welcome to email a librarian, call the Reference Desk at 962-1151, or visit (Directions) for assistance.

More ways to "Ask a Librarian"

http://www.lib.unc.edu/ask_menu.html

• Administrative (Remedy, Financial)
• Advanced Computing (Research, Statistics)
• Blackboard (Educational Technology)
• Campus Information (Calendars, Directories)
• Communication (Phones, Conferencing)
• Data Storage (Backup, Recovery)
• Email (Lists, Webmail)
• Networking (Wireless, VPN)
• Security (Policy, Viruses)
• Software (MS Office, Operating System)
• Support (Laptops, Printing)
• Web (Browsers, Web Design)