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The Help Site Support Portal service is primarily focused on delivering quality documentation for other services and systems around campus. The support portal, found at [ http://help.unc.edu ] help.unc.edu, provides a way for users to effectively search and browse through a large set of knowledgebase documents about technical support issues.
In addition to developing and maintaining the Help site, the Knowledge Management group provides consultation about effective documentation practices and, in general, tries to promote the fluid exchange of information about ITS services throughout the campus community.
To get started with this service, read through [ http://help.unc.edu/?id=1386 ] How do I use the Help Site?. For more information about this tool, see [ http://help.unc.edu/?id=1316 ] About help.unc.edu.
For additional information or assistance, feel free to contact the
[ http://its.unc.edu/divisions/communications/km/ ]
Knowledge Management group by writing to
<knowledge_management@email.unc.edu>.
If you are unable to find relevant documents on help.unc.edu or if you need further support, see this document about [ http://help.unc.edu/?id=3663 ] Other ITS Help Options .
(This document is published on both the [ http://its.unc.edu/services/general-support/helpsite-technical-support.html ] ITS site and on the [ http://help.unc.edu/5848 ] Help site.)
Copyright 2002-2007 The University of North Carolina at Chapel Hill.
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