Table of Contents
Introduction
Spring Semester "ITS Print Plan" funds will expire May 12, 2008 and be set to "zero." "ITS Print Plan" funds will become available starting May 13, 2008 to all lab clients enrolled for Summer session I or May-Mester to use their Onecard in order to print, if they have paid their fees in full and have no flags on their accounts. The print management system is called Pharos or UniPrint. All full fee-paying students will be given 800 pre-paid pages (or $40.00) at the beginning of each semester (Fall/Spring). Summer school students will receive 350 pages (or $17.50) for each summer session. After the funds are exhausted, each page will costs $.05. These funds can only be used towards printing done in the ITS Lab.
FAQs
- 1. Where can I print?
- 2. How do I print using Pharos?
- 3. Can I print from my laptop to a Pharos printer?
- 4. What if I'm not covered with the pre-paid pages?
- 5. How can I tell what my print balance is?
- 6. Will my unused pages carry over to next semester?
- 7. How can I add money to my one card?
- 8. How long will my print job stay in the print queue?
- 9. Can I submit a print job that goes over my pre-paid pages and pay for the balance?
- 10. How much does a duplexed (piece of paper with ink on both sides) print job cost?
- 11. How can I get a refund for unprinted pages?
- 12. What happened to the network printers on my Vista machine?
- 13. What if I forget the password for the print job?
You can use your ITS Lab print plan at any of the following locations:
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Davis Library (3rd floor)
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Health Sciences Library (2nd floor)
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Law School Library (Room 3045)
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School of Public Health (Rosenau Hall Room 201)
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Student and Academic Services Building (1st Floor)
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Student Union (Room 1500)
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Undergraduate Library (Room 037)
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Cobb Residence Hall (Lounge Room 130- Printing Station only)
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Craige North Residence Hall(Basement Lounge - Printing Station only)
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Craige Residence Hall (Mail room - Printing Station only)
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Ehringhaus Residence Hall (1st floor - printing Station only)
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Ehringhaus South Residence Hall (Basement Game room - Printing Station only)
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Hardin Residence Hall (Study lounge - Printing Station only)
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Hinton James Residence Hall (1st floor lounge - Printing Station only)
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Horton Residence Hall (Basement lounge - Printing Station only)
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Joyner Residence Hall (Next to Mailroom - Printing Station only)
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Kenan Residence Hall (Mailroom - Printing Station only)
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Mangum Residence Hall (1st floor lounge - Printing Station only)
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Morrison Residence Hall (Game Room - Printing Station only)
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Odum Village Residences (Bulding 613A - Printing Station only)
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Parker Residence Hall (Basement - Printing Station only)
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Ram Village 1 (Game Room - Printing Station only)
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Ram Village 4 (Business Center - Printing Station only)
While sitting at a lab computer:
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Submit a print job
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A pop-up window will appear
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Enter your name and a name for your print job into this window along with a password.
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Go to the print release station
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Swipe your One Card and take note of available funds
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Find your print job using the name you entered and release it. Password protected jobs are marked with the padlock icon.
If you forget the password, you will need to resend the print job. There is no way to recover forgotten passwords.
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Log Off release station
Yes, go [ http://help.unc.edu/?id=5982 ] here for complete instructions.
Non fee paying students, faculty and staff pay $.05 cents a page with their One card.
Your balance, in dollars, is displayed at the release station after you swipe your One Card. You may also login [ https://s4.its.unc.edu/OneCard/ ] here to view your balance.
No, a new balance off 800 pages (or $40.00) is given each semester (Fall/Spring).
Go to [ http://www.onecard.unc.edu/payments.html ] http://onecard.unc.edu/payments.html to added money to your One Card.
Print jobs stay in the queue for 1 hour, then are automatically deleted.
No, the printing system can only use one print plan per print job. If you only have 2 pre-paid pages left and you submit a job that is 10 pages, you must break your print job into 2 separate jobs. Sending 2 pages to print from the ITS Lab plan and the remaining 8 pages to print from your expense account.
A duplexed print job will count as 2 pages from your ITS Labs print plan and will costs $.10. The printers are set by default to print as duplex, but each client can change this option before they submit a print job.
If Pharos charges you for a print job, but your pages don't print out, please go to the [ https://www.unc.edu/ar-bin/websub/index.pl ] Online Help Request page and submit a request for a refund to the ITS Computer Labs. Please include your full name and Onyen, the printing location, date and time of the error, how many pages were submitted and the amount charged to your printing account. If there was a lab attendant present please include their name. You will be contacted when your refund has been processed.
If you install a network printer on a computer using Microsoft Vista, along with the Pharos client for Vista, sending a print job to the network printer will cause the print spooler to stop working and all printers to disappear. Currently Pharos does not have a solution for this and uninstalling the client is the only way to get the network printers to function properly.
Document Overview
Tags: computer labs, print password, printersSubjects: Computer Labs, Printing
Genre: FAQ
Audience: Everyone
This work is licensed under a Creative Commons Attribution 3.0 United States License.
Copyright 2002-2007 The University of North Carolina at Chapel Hill.
This
work is licensed under a
Creative Commons Attribution 3.0 United States License.
5 Comments on "ITS Labs One Card Printing (Pharos) FAQs"
said:
I second a print lab on North campus, they are all at Davis or more south and it does not work for many students. Possibly a small lab in Graham Memorial?
Kaitlyn Moore said:
Is there anyway we can get a print station on the North-west side of campus, since all resident halls and libraries are located along the south and east sides of campus?
Andrea said:
No, you will not - "All full fee-paying students will be given 800 pre-paid pages (or $40.00) at the beginning of each semester (Fall/Spring)." You must pay fees and be a UNC student - not part-time through the Friday Center. Hope this helps!
Anonymous said:
I am a student taking online class at the friday center. Do I still get money placed on my account to print?
It'd be good to have the dates when balances expire, or a link to a site that does.