Table of Contents
Note
The following instructions are only for Windows-based computers with 32-bit operating systems (which covers the typical laptop and desktop machine, including the CCI computers). Please contact the Software Acquisition Office via software@unc.edu for assistance with Windows 64-bit, Linux and Novell Netware upgrades. There is a Norton Antivirus client for Macintosh listed under the "N" section of software on [ http://shareware.unc.edu ] shareware.unc.edu.
This document will assist in uninstalling and installing Symantec Antivirus that is available through the UNC Shareware site.
If you are running:
-
Windows 9x, ME, or NT and your version of Symantec Antivirus is NOT 9.0.6.1100 or
-
Windows 2000, XP, or 2003 and your version of Symantec Antivirus is NOT 10.1.6.6010 or
-
Windows Vista and your version of Symantec Antivirus is NOT 10.2.0.322
then you need to uninstall Symantec Antivirus and download and install the newest version from http://shareware.unc.edu. If you are not familiar with this process, please continue reading this document which will walk you through the identification, uninstall, and installation process.
If you have any questions, then please do not hesitate to contact the ITS response Center at (919) 962-HELP.
To check your current version of Symantec Antivirus: Double-click on the gold shield
located in the system tray in the right bottom corner of your screen. Alternatively, you can go to → → → to open Symantec Antivirus.
In the Program Versions section of the window, circled in red below, the number beside Program is the version of Symantec Antivirus that is currently installed.
Note
If a parent server , circled in yellow, is listed but does not include "ITS" in the name, please check with your departmental technical support--they may be managing your client with their parent servers so you will need to follow their instructions to upgrade.
Currently, there are multiple versions of Symantec Antivirus available for download at
http://shareware.unc.edu for specific versions of Microsoft Windows. If you are unsure about what version of Windows you are using, go to
→ and type
winver
and click
. A window will appear displaying the version of Windows, available physical memory, and other information:
If you are running:
-
Windows 9x, ME, or NT and your version of Symantec Antivirus is NOT 9.0.6.1100 or
-
Windows 2000, XP, or 2003 and your version of Symantec Antivirus is NOT 10.1.6.6010 or
-
Windows Vista and your version of Symantec Antivirus is NOT 10.2.0.322
then you need to uninstall Symantec Antivirus and download and install the newest version from http://shareware.unc.edu. If you have any questions, then please do not hesitate to contact the ITS response Center at (919) 962-HELP.
Please follow the directions below to uninstall Symantec Antivirus.
-
Close any software that is currently running.
-
Go to → if you are using the standard XP theme, or → → if you are using the XP "Classic" screen theme.
-
Double-click on
-
Scroll down the list of applications and click once on then click once on the option, and then in the next dialogue box to begin the uninstall process.
-
Once the software has been removed, restart your computer.
Please follow the directions below to install Symantec Antivirus.
-
Go to [ http://shareware.unc.edu ] shareware.unc.edu and in the box on the left of the screen click once on the link for "Symantec Antivirus Managed Client for Windows."
-
In the next screen locate the Symantec information box. Select the version that corresponds to the version of Microsoft Windows you are using, and click button.
-
If you agree with the [ https://shareware.unc.edu/savagree.html ] UNC Symantec Antivirus Distribution Agreement, click to download the client to your desktop.
Note
When downloading the software, it is normal to be prompted for your Onyen and password.
-
When the download window appears, note the name of the .exe file, choose and save the file to your desktop. Now close your browser and double-click on the client icon on your Desktop to start the installation process.
-
Choose to do a installation and then complete the installation.
-
Once the installation is complete, on the Gold Shield
located in the system tray in the right bottom corner of your screen to open Symantec Antivirus. The version number should be for the client you downloaded and installed:
-
Click once on to open the Live Update window.
-
Click to receive the latest virus definitions.
Document Overview
Tags: antivirus, software, symantec, upgradeSubjects: None
Genre: Tutorial
Audience: Everyone
This work is licensed under a Creative Commons Attribution 3.0 United States License.
Copyright 2002-2007 The University of North Carolina at Chapel Hill.
This
work is licensed under a
Creative Commons Attribution 3.0 United States License.
3 Comments on "Upgrading Symantec Antivirus"
rich kamens said:
I tried to download Symantec antivirus and it stopped at needing special permission for "HKey". Do I have to remove my old antivirus software 1st? thanks
said:
Live update will update all of my 2003 servers.
Actually, if you have an early version of Symantec Antivirus, I would recommend downloading an update directly from Symantec website: http://www.symantec.com/avcenter/download/pages/US-SAVCE.html