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Upgrading Symantec Antivirus

Table of Contents

Introduction

Do I Need to Upgrade?

Checking Your Symantec Antivirus Version

Uninstalling Symantec Antivirus

Installing Symantec Antivirus

Running a Live Update

More Information

Introduction

The following instructions are only for Windows-based computers with 32-bit operating systems (which covers the typical laptop and desktop machine, including the CCI computers). Please contact the Software Acquisition Office via software@unc.edu for assistance with Windows 64-bit, Linux and Novell Netware upgrades. There is a Norton Antivirus client for Macintosh listed under the "N" section of software on shareware.unc.edu.

This document will assist in uninstalling and installing Symantec Antivirus that is available through the UNC Shareware site.

Do I Need to Upgrade?

Windows 9x, ME, or NT and your version of Symantec Antivirus is NOT9.0.6.1100 or
Windows 2000, XP, or 2003 and your version of Symantec Antivirus is NOT 10.1.6.6010 or
Windows Vista and your version of Symantec Antivirus is NOT 10.2.0.322

If you have any questions, then please do not hesitate to contact the ITS response Center at (919) 962-HELP.

Checking Your Symantec Antivirus Version

To check your current version of Symantec Antivirus: Double-click on the gold shield located in the system tray in the right bottom corner of your screen. Alternatively, you can go to Start > All Programs > Symantec Client Security > Symantec Antivirus to open Symantec Antivirus.

In the Program Versions section of the window, circled in red below, the number beside Program is the version of Symantec Antivirus that is currently installed.

If a parent server, circled in yellow, is listed but does not include "ITS" in the name, please check with your departmental technical support--they may be managing your client with their parent servers so you will need to follow their instructions to upgrade.

Checking Your Microsoft Windows Version

Currently, there are multiple versions of Symantec Antivirus available for download at http://shareware.unc.edu for specific versions of Microsoft Windows. If you are unsure about what version of Windows you are using, go to Start> Run and type winver and click OK. A window will appear displaying the version of Windows, available physical memory, and other information:

Windows 9x, ME, or NT and your version of Symantec Antivirus is NOT9.0.6.1100 or
Windows 2000, XP, or 2003 and your version of Symantec Antivirus is NOT 10.1.6.6010 or
Windows Vista and your version of Symantec Antivirus is NOT 10.2.0.322

Uninstalling Symantec Antivirus

Please follow the directions below to uninstall Symantec Antivirus.

1. Close any software that is currently running.

2. Go to Start> Control Panel if you are using the standard XP theme, or Start> Settings> Control Panel if you are using the XP "Classic" screen theme.

3. Double-click on Add/Remove Programs

4. Scroll down the list of applications and click once on then click once on the Remove option, and then Yes in the next dialogue box to begin the uninstall process.

5. Once the software has been removed, restart your computer.

Installing Symantec Antivirus

Please follow the directions below to install Symantec Antivirus.

1. Go to shareware.unc.edu and in the box on the left of the screen click once on the Download link for "Symantec Antivirus Managed Client for Windows."

2. In the next screen locate the Symantec information box. Select the version that corresponds to the version of Microsoft Windows you are using, and click Download button.

3. If you agree with the UNC Symantec Antivirus Distribution Agreement, click I Agree to download the client to your desktop.

4. When the download window appears, note the name of the .exe file, choose Save and save the file to your desktop. Now close your browser and double-click on the client icon on your Desktop to start the installation process.

5. Choose to do a installation and then complete the installation.

Running a Live Update

1. Once the installation is complete, on the Gold Shield located in the system tray in the right bottom corner of your screen to open Symantec Antivirus. The version number should be for the client you downloaded and installed: