Tivoli Storage Manager (TSM)

Tivoli Storage Manager (commonly abbreviated TSM) is an enterprise-level software suite that provides data backup and restoration service for departmental servers. As of February 2009, we back up over 600 different client machines across UNC-Chapel Hill.

If you are a new user of our services, you will need to complete the following steps to setup TSM backups for your machine:

1. Contact the Enterprise Storage Management group to discuss your backup needs. This can be done via Remedy (ITS-BACKUP) or via email (storage@unc.edu). You will then need to print, fill-out, and sign the TSM Backup Service Level Agreement. Mail or deliver your completed SLA to:

ITS Enterprise Storage Management
ITS Franklin, Suite G400, CB#1150

2. Download the appropriate TSM client package from IBM. Select the TSM download appropriate for your machine's OS and architecture from the table below.

OS

OS Versions

Architecture: Recommended Version

AIX

5.3 maintenance level 5 or newer

PPC: 6.1.0.2

MacOS

10.5 or newer

x86-64 or PPC: 6.1.0.2

Linux

RHEL 4, RHEL 5, SUSE 9

x86 or x86-64: 6.1.0.2
PPC: 6.1.0.2

Solaris

10

x86 or x86-64: 6.1.0.2
SPARC: 6.1.0.2

Windows

XP SP2 to Vista
Server 2003 to 2008

x86: 6.1.0.2
x86-64: 6.1.0.2
IA64 (Itanium): 6.1.0.2

Solaris 8 and Redhat Enterprise Linux 3 can obtain an updated version of the TSM 5.3 client here. Please contact Enterprise Storage Management if your client isn't listed above for specific support options.

3. Once TSM is properly set up on your system, perform a manual backup of your client. Contact the Enterprise Storage Management group to place it on a nightly backup schedule.

4. Add the ITS-Backup VLAN (152.19.133.0/27) to any firewalls (hardware, software, and OS), intrusion provention systems, and other intermediate security devices you have under your control. For daily operations and problem diagnosis, the backup servers must be able to contact 1501/tcp on your machines and your machines must be able to contact 1500/tcp on the backup servers, as well as ICMP Echo ("ping") both ways.

5. Finally, select and follow the appropriate TSM Installation Instructions. If there is a client download available you wish to use and we do not have instructions, please contact Enterprise Storage Management to help create these during your installation of that platform.

For further information or help contact ITS Enterprise Storage Management via Remedy (ITS-BACKUP) or via email (storage@unc.edu).


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