Main Blackboard 8 Issues
Main Blackboard 8 Issues
Problems uploading/downloading documents
Browser appears to freeze, hang or crash
(1)The Grade Center seems to lose entered grades when using IE 7
(2) Grade Center takes a long time to load when using IE
(3) Grade Center scroll bar is missing when using Firefox
(4) In timed test the timer covers the submit and save buttons when using IE 8
(5) Test Import/Export does not work with Firefox 3 in Macs
(6) Cannot upload files using Firefox 3.5
(7) Collaboration tools don’t work with Microsoft Vista and IE 8
Problems uploading/downloading documents
Problems have been reported when trying to upload or download files with names that are too long or contain invalid symbols, like blank spaces or non alphanumeric characters like ?, /, \, #, etc. In this case, please rename your file using alphanumeric character only and try again.
Also, please see (6) Cannot upload files using Firefox 3.5
Browser appears to freeze, hang or crash
Problems of this type have been reported mainly when using the discussion board with an old version of Java. However, it could also happen when using other Blackboard tools or functionalities. Please update Java.
Blackboard 8 |
IE |
Firefox |
|
Grade Center |
(1)The Grade Center seems to lose entered grades when using IE 7 and Firefox 3 | |
(2) Grade Center takes a long time to load |
(3) Grade Center scroll bar is missing. | |
No problems reported uploading files with IE |
(6) Cannot upload files using Firefox 3.5 | |
Tests tool |
(4) In timed test the timer covers submit and save buttons with IE 8 |
No problems reported with Timed test and Firefox |
Test Manager |
No problems reported uploading files with IE |
(6) Cannot upload files using Firefox 3.5 in PCs. No problems with Firefox 3 in PCs |
No problems reported uploading files with IE |
(5) Test Import/Export does not work with Firefox 3 in Macs. No problems with Firefox 3 in PCs | |
Assignment Tool |
No problems reported uploading files with IE |
(6) Cannot upload files using Firefox 3.5 |
Collaboration Tools |
(7) Collaboration tools don’t work with Microsoft Vista and IE 8 |
No problems reported with Firefox and Collaboration tools |
(1)The Grade Center seems to lose entered grades when using IE 7
This is because the browser does not refresh the page and instead it displays an old cached page. To solve this problem, please change the setting in IE to “Check for newer versions of stored pages: Every time I visit the page.” by following this instructions:
Open your IE 7 browser > Tools > Internet Option > General >Browsing History > Setting > Click on Every time I visit the webpage >OK > OK
Opens your Firefox 3 browser. In the space where you enter the URL write about:config and press enter > Click on I’ll be carful, I promise! > Scroll down to fine “browser_cache_check_doc_frequency” double click on the row > Under “browser.cache.check_doc_frequency” select 1 and click OK.
(2) Grade Center takes a long time to load when using IE
Please use Firefox. The Grade Center seems to load much faster with Firefox.
(3) Grade Center scroll bar is missing when using Firefox
This might occur when using Firefox and Windows with extra large fonts. To solve this problem without changing the font size, please follow these steps:
Right-click on your Desktop> Properties > Appearance tab > Advanced > Select Scrollbar from the drop-down menu, if the size setting is greater than 20, change the size to 16 > OK > Apply.
(4) In timed test the timer covers the submit and save buttons when using IE 8
This problem may be resolved by enabling “Compatibility View” which will allow your browser to display content as viewed in Internet Explorer 7. To enable Compatibility View follow these steps.
Open your IE 8 browser > Tools > Click on Compatibility View.
(5) Test Import/Export does not work with Firefox 3 in Macs
Please use Safari. Make sure your browser is set up not to automatically open zip files. Go to Preferences > General tab > uncheck Open "safe" files after download.
(6) Cannot upload files using Firefox 3.5
When trying to upload a file using the Assignment tool, Test Manager or the Grade Center the warning “Please enter a valid file” displays. Please use IE or to solve this problem using Firefox you will need to install the Firefox User Agent Switcher. Select Restart your Firefox browser and follow these steps:
In your browser select Tools > Default User Agent > User Agent Switcher > Click Options > Under”New” click on New User Agent > Clear the fields and type in the Description field Blackboard, and in the User Agent filed type mac > Click OK twice.
Now upload your file, before clicking submit, from your Firefox browser select Tools> Default User Agent > Blackboard. Now click submit.
(7) Collaboration tools don’t work with Microsoft Vista and IE 8
Please use Firefox. Make sure to allow pop-ups.
Document Overview
Tags:Subjects: Blackboard , Educational Technology
Audience: Everyone
This work is licensed under a Creative Commons Attribution 3.0 United States License.
