Knowledge Management Tool (KMT)

Creating QandA Sets in DocBook XML
ID: 5339 | Description: Explains the syntax required to create a QandA set document in DocBook XML.
Genre: Tutorial | Last Modified: 2007-07-09 | Audience: Everyone

Creating Sections and Sub-Sections in DocBook XML
ID: 3110 | Description: This document covers in detail how to create properly nested sections and sub-sections in DocBook XML.
Genre: Tutorial | Last Modified: 2007-05-16 | Audience: Everyone

DocBook Style Guide
ID: 4765 | Description: A tutorial on the most commonly used DocBook XML elements in Help documents.
Genre: Tutorial | Last Modified: 2008-02-15 | Audience: Everyone

DocBook XML FAQs
ID: 5423 | Description: A list of frequently asked questions about DocBook XML.
Genre: FAQ | Last Modified: 2007-07-02 | Audience: Everyone

External Publishing
ID: 4477 | Description: Provides instructions on how to include the content from a Help document in a Web page on the UNC-Chapel Hill servers.
Genre: Tutorial | Last Modified: 2007-07-30 | Audience: Everyone

How do I add a Knowledge Base Item to the ITS Joomla site?
ID: 6186 | Description: How to include a KB item into the ITS Joomla site.
Genre: FAQ | Last Modified: 2007-07-30 | Audience: UNC-CH Campus

How to Document an IT Service
ID: 6065 | Description: An essential planning guide for IT service providers, this document introduces the Help site's document management system (KMT) and explains how to go about documenting an IT service.
Genre: Tutorial | Last Modified: 2008-03-13 | Audience: Everyone

KMT Document Examples
ID: 6093 | Description: This guide outlines the various types of documents commonly created for the Help site. It describes the purpose of each type of document and provides DocBook XML examples.
Genre: Policy/Guideline | Last Modified: 2008-03-13 | Audience: Everyone

KMT Tutorial: Creating and Publishing a New Document
ID: 6141 | Description: Tutorial covering the process of creating and publishing a document in the KMT from start to finish.
Genre: None | Last Modified: 2008-02-29 | Audience: Everyone

KMT Tutorial: Subjects and Tags
ID: 6176 | Description: No Description Available
Genre: Tutorial | Last Modified: 2007-11-09 | Audience: Everyone

KMT: In-Place Editor
ID: 4922 | Description: Describes how to use KMT's in-place editor application.
Genre: Tutorial | Last Modified: 2008-01-28 | Audience: Everyone

Knowledge Management Tool (KMT)
ID: 5844 | Description: No Description Available
Genre: Service Overview | Last Modified: 2008-03-13 | Audience: Everyone

Knowledge Management Tool: User Manual
ID: 6172 | Description: Links to documentation for the Knowledge Management Tool
Genre: Manual | Last Modified: 2008-02-19 | Audience: Everyone

What is the Knowledge Management group?
ID: 3152 | Description: No Description Available
Genre: Service Overview | Last Modified: 2008-02-29 | Audience: Everyone

XMLmind XML Editor (FAQs)
ID: 5973 | Description: No Description Available
Genre: FAQ | Last Modified: 2008-02-29 | Audience: Everyone

• Administrative (Remedy, Financial)
  • Knowledge Management Tool (KMT)
  • Remedy
• Advanced Computing (Research, Statistics)
• Blackboard (Educational Technology)
• Campus Information (Calendars, Directories)
• Communication (Phones, Conferencing)
• Data Storage (Backup, Recovery)
• Email (Lists, Webmail)
• Networking (Wireless, VPN)
• Security (Policy, Viruses)
• Software (MS Office, Operating Systems)
• Support (Laptops, Printing)
• Web (Browsers, Web Design)