Outlook Web App Login Changes
Description: On Dec 19th, 2015 the login for the on-premise Exchange system will change.  This change is part of a series of changes that will enable better integration with Office 365.  You will still be able to login with your Username as onyen and Password as onyen password. The OWA login screens are as follows:   […]
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[Exchange] ActiveSync Encryption for Mobile Devices
Description: The Information Security Office and the Exchange support team have collaborated to create and test ActiveSync mailbox rule changes that will go into effect on May 5, for ITS departmental staff members. This change will require that any smartphone/tablet trying to check University email via Exchange have the following three security settings in place: A […]
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[Exchange] Alpine Configuration for Exchange Access
Description: UPDATE: ITS has released a new version of Alpine Client.  This version will include a new authentication method.  Users may see the following message when running the new Alpine Client for the first time:   [>Failed to disable SASL authenticator “GSSAPI”: name not found<] please follow the instructions below to fix the issue. Because of […]
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[Exchange] Quota Extension Service
Description: Service Description Given the need for some campus users to have more mail storage than the current 2GB quota, ITS has designed a for-fee quota extension service to supplement the default allotment. The quota extension service costs $20 per year, per mailbox for a 5GB increase. The user must purchase in 5GB increments. The user […]
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Campus Mail Cheat Sheet for HeelMail, Exchange, and Office 365
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[Exchange] Outlook Web App
Description: ITS is currently in the process of migrating users from Exchange 2010 to 2013. On November 1st, 2015 the login for the on-premise Exchange system changed. Click here to see the differences in the OWA Login. Outlook Web App works best using MS Internet Explorer 11, Firefox, or Safari. While you can use almost any […]
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What is an email alias and how do I create one?
Description: Email Aliasing: Email Addresses Made Easier Email addresses can be difficult to remember, resulting in mistakes when people try to send you email. But good news! You can request an easy-to-remember nickname (alias) for your email address. The alias consists of your first and last name separated by an underscore and followed by @unc.edu. For […]
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[Exchange] Keeping Your Mailbox in Check
Description: Keeping Your Mailbox in Check There are a few tricks to keeping your mail in check, and keeping yourself well within the 2GB limit imposed by the Exchange mail server. Delete Mail This one might seem like a given, but by default deleting a message is a two-step process requiring you to empty your Deleted […]
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[Exchange] Managing Spam in Junk E-mail Folder and Block/Allow Senders Lists
Description: The University has implemented a new spam filter now known as Spam Scanning Service called Cisco Iron Port. The new spam scanning service does not have a web accessible interface that will allow the user to control spam. The Cisco Iron Port uses a sender base reputation and scores the domains. Based on these scores the […]
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How Can a Resource Calendar Be Renamed?
Description: A Resource Calendar can be renamed, but only by a calendar administrator. Requests can be submitted through Remedy or by calling 962-HELP for assistance.
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