Reinstalling Citrix Receiver
Description: Reinstalling Citrix Receiver on Windows Go to the Start Menu and enter “Programs and Features” Locate “Citrix Receiver” in the program list and choose “Uninstall”. Follow prompts to Uninstall. Download the latest version of Citrix Receiver for your operating system here. Follow prompts to install Citrix Receiver. Reinstalling Citrix Receiver on Mac Download the latest […]
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2-Step Verification (Duo)
Description: Security Tips: Don’t give out your passcode(s) to anyone; Treat them with the same security you do your onyen password. If you receive a push notification on the Duo Mobile App make sure that it is you that is sending that push notification. If you know it is not you then please click on Deny. […]
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How do I access my local files using a file path in Virtual Lab in programs such as SAS, SPSS, R, etc?
Description: This problem occurs because when using Virtual Lab, the program defaults to the harddrive on our servers.  However, you should be able to correct this by using the following format:  “\\Client\C$\pathtofile…”.  “\\Client\” tells it to go to the client’s (your) computer.  From there, you can use the file path associated with your personal computer. The […]
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Virtual Lab Help Documents
Description:    User Guide  Receiver Installation Menu  Available Software Accessing/Saving Files Printing Frequently Asked Questions TroubleShooting Request Help
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How do I troubleshoot Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I logged off the website and my application closed. I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t […]
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What are the Frequently Asked Questions in Virtual Labs?
Description: Where can I save data on Virtual Lab? I can’t access my files or save to my local drive while using Virtual Lab.  How do I change the access granted for my local drives? How do I access my files using a file path in programs such as R, SAS, SPSS, M Plus, etc? Which […]
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