Office 365 – Outlook Web App (OWA)
Description: You may access basic services provided through Office 365 system by visiting http://heelmail.unc.edu or http://office.unc.edu (click on the Mail icon).  The following information is to acquaint you with the basic features that are offered through the Outlook Web Application (OWA). Getting Started with OWA Before logging into your Office 365 account, you will need to […]
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What are the Junk Mail Controls in Mozilla Thunderbird?
Description: Introduction Mozilla Thunderbird has a built in feature called Junk Mail. It automatically detects incoming email messages that appear to be junk mail (also known as spam). Messages that Thunderbird thinks are junk will display a junk mail icon. At first, you must train Thunderbird to identify junk mail by using the Junk toolbar button […]
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Office 365 – Alpine Configuration
Description: UPDATE: ITS has released a new version of Alpine Client.  This version will include a new authentication method.  Users may see the following message when running the new Alpine Client for the first time:   [>Failed to disable SASL authenticator “GSSAPI”: name not found<] please follow the instructions below to fix the issue. Because of […]
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What types of messages should I be deleting, and where should I look for them?
Description: Obviously, you should keep any messages that are important to you. Deleting any others will help reduce the total amount of space that your mailbox is using. An important thing to keep in mind is messages with large attachments can increase your mailbox size exponentially! Tip: One useful feature of many e-mail clients is the ability […]
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Can I set up a vacation autoresponder for my email account when I am away?
Description: Can I set up a vacation autoresponder for my email account when I am away? Yes. ITS provides an e-mail vacation service that automatically responds to senders of your incoming e-mail messages with a message notifying them that you are away and/or unable to read your e-mail. This service is only provided for the campus […]
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How to Obtain Headers from an email?
Description: If you are Faculty/Staff or Student, wanting to report a Phishing and/or SPAM  email please follow these instructions: http://help.unc.edu/help/how-to-forward-suspect-phishing-spam-email-messages-for-evaluation/. The instructions below are intended for a technician or administrator assisting a Faculty/Staff or student in obtaining email headers.Note: Once the email headers are obtain you will need to copy and paste them into a text file, […]
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Office365 – How to recall a message in Outlook?
Description: Message Recall is available on the Office365 using the Microsoft Outlook application. The recipient of the message you want to recall must also be using an Office 365 email account. This option is not available using the Microsoft Outlook Web App (OWA) or Outlook 2011/2016 for Mac. Please visit https://support.office.com/en-us/article/Recall-or-replace-an-email-message-that-you-sent-35027f88-d655-4554-b4f8-6c0729a723a0 for more information.    
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Why can’t someone in Brazil using an ISP in Taiwan send messages to my UNC e-mail account?
Description: In accordance with best practices and industry standards, UNC e-mail administrators have taken an aggressive stance in removing spam from the UNC e-mail system. We have absolutely nothing against your mom, colleague, or friend. UNC-Chapel Hill reserves the right to reject mail identified as spam without providing notification to the recipient. In addition, legitimate e-mail […]
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Why didn’t I receive an e-mail message I was expecting?
Description: Various possible reasons include: The message contained a virus and was rejected. In addition to automatically rejecting the most notorious virus attachments, e.g. .scr and .pif files, we maintain current virus definition signature files on the UNC-Chapel Hill incoming mail servers to filter out viral messages. The message was sent from a blocked domain and […]
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Deleting All Inbox Messages In Pine
Description: Why Use Pine to Delete Messages? This document assumes that you already have access to Pine through a SSH Secure Shell Client, Secure CRT or Mac OS-X terminal. The most efficient way to clear many messages from an inbox or subfolder is to use Pine. Because this email program does not have a graphic interface […]
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