[Exchange] How to Set Free/Busy Options in Outlook
Description: This document is written to show how to set the Free-Busy options for the Outlook email clients. By default Microsoft sets the Calendar Entries to show as Free or Busy when viewed by other people. Please follow the instructions below to set Free/Busy options. Free/Busy settings are essentially the privacy settings for Exchange Calendar (you can […]
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Need help with student HeelMail (live@edu)?
Description: Looking for technical help with HeelMail (live@edu) which is an Outlook Web Application for Students? Please visit the HeelMail FAQ or Outlook Help site.
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[Exchange] How can I set up Thunderbird to connect to the UNC Exchange service?
Description: The document is written to configure version 38.0.2 of Thunderbird. If you are using an earlier version of Thunderbird please upgrade. Setup Thunderbird To Connect to the Exchange Server
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[Exchange] How to Access a Shared Mailbox
Description: How to Access Shared Mailboxes with:
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What are the Junk Mail Controls in Mozilla Thunderbird?
Description: Introduction Mozilla Thunderbird has a built in feature called Junk Mail. It automatically detects incoming email messages that appear to be junk mail (also known as spam). Messages that Thunderbird thinks are junk will display a junk mail icon. At first, you must train Thunderbird to identify junk mail by using the Junk toolbar button […]
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[Exchange] Alpine Configuration for Exchange Access
Description: UPDATE: ITS has released a new version of Alpine Client.  This version will include a new authentication method.  Users may see the following message when running the new Alpine Client for the first time:   [>Failed to disable SASL authenticator “GSSAPI”: name not found<] please follow the instructions below to fix the issue. Because of […]
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What types of messages should I be deleting, and where should I look for them?
Description: Obviously, you should keep any messages that are important to you. Deleting any others will help reduce the total amount of space that your mailbox is using. An important thing to keep in mind is messages with large attachments can increase your mailbox size exponentially! Tip: One useful feature of many e-mail clients is the ability […]
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Can I set up a vacation autoresponder for my email account when I am away?
Description: Can I set up a vacation autoresponder for my email account when I am away? Yes. ITS provides an e-mail vacation service that automatically responds to senders of your incoming e-mail messages with a message notifying them that you are away and/or unable to read your e-mail. This service is only provided for the campus […]
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[Exchange] Outlook Web App
Description: ITS is currently in the process of migrating users from Exchange 2010 to 2013. On November 1st, 2015 the login for the on-premise Exchange system changed. Click here to see the differences in the OWA Login. Outlook Web App works best using MS Internet Explorer 11, Firefox, or Safari. While you can use almost any […]
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[Exchange] Keeping Your Mailbox in Check
Description: Keeping Your Mailbox in Check There are a few tricks to keeping your mail in check, and keeping yourself well within the 2GB limit imposed by the Exchange mail server. Delete Mail This one might seem like a given, but by default deleting a message is a two-step process requiring you to empty your Deleted […]
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