Skype for Business – Remove Cached Credentials
Description: Introduction Old user credentials for Microsoft Skype for Business can sometimes become cached and prevent new logins to the Skype interface.  The symptom is generally a repeating request for the user password. How to Address the Issue Open the Skype for Business client. Sign out of Skype – Click on the status drop down menu […]
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Set up dial-in or PSTN conferencing for Skype for Business
Description: The following is a step by step process to add PSTN conferencing to a Skype meeting.  Here we will use the Outlook Web App (  The Outlook desktop client may look only slightly different. The following will be a step by step process to add PSTN conferencing to a skype session.  The outlook web app […]
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Microsoft Teams – Frequently Asked Questions
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Microsoft Teams – How to Add a Team to an Existing OneDrive Group
Description: Access Teams from your web browser: Click the Teams icon (circled in red below) Click the “Add Team” link near the bottom left of the screen (circled in red below) Hover over the “Create a team” section (circled in red below) The image will change and present a new button called “Create Team”. Click […]
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How to login to Office 365
Description: The University is transitioning to Office 365, along with this transition comes a new way to log in called Federated Log in.  Please see the examples below, and note that most Microsoft Federated log in sites will take you to the University of North Carolina at Chapel Hill log in site. Federated Log in(s)  
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Office 365 Frequently Asked Questions
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OneDrive – Getting Started
Description: Introduction Microsoft OneDrive is one of the features offered as part of the Microsoft Office 365 Collaboration Suite. The service is available to faculty, staff and students. ITS is currently working with campus IT partners to finalize the design of the service. The current plan is to enable faculty and staff access to OneDrive as […]
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Office 365 Application Matrix
Description: The applications below are available by going to and clicking the application icon (referenced as the waffle icon).
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Synchronizing Data Using the Microsoft OneDrive Client for Mac
Description: Introduction Microsoft offers a synchronization client called Microsoft OneDrive. The client allows you to synchronize files between Office365 and your computer. It is STRONGLY recommended that you do NOT use this feature unless you have a strong business reason for doing so. Here are a few good reasons for not using the synchronization feature: The […]
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Office 365 Resource Index
Description: This document was written to provide training resources for using Office 365.
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