Installing Remedy Desktop Client on Windows
Description: Please keep in mind that BMC is not officially supporting Windows 8 and 10, so there may be undiscovered issues. The Remedy Desktop Client is no longer officially supported and will stop functioning under the next version of Remedy. If possible, please use the web client (https://remedy.unc.edu) instead. To Install Remedy on:
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Jaspersoft – How to Export/Print Reports
Description: Jaspersoft allows users the ability to export reports in a variety of formats. If you have a need to email or print out any of the reports, the Remedy Team recommends you export to XLSX or PDF. Once you have exported your report you can either print it or email it following your usual steps. Image […]
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Remedy Request for Service Key Icons and Overview
Description: To access the Request for Service application, you must log into https://remedy.unc.edu. Click here for information on supported browsers. You must have a valid Remedy license to access Remedy. This documentation is also available in video form by clicking here. Remedy Home Page – To access the Request for Service application you can click on the UNC-Request for Service […]
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Remedy Request for Service (RFS)
Description: The Request for Service application is the problem tracking system used by the majority of helpdesks at UNC Chapel Hill. It is developed and maintained in-house by the ITS-Remedy Services and Development group.   Mid-Tier URL: https://remedy.unc.edu Download Windows Client Documentation Installation Documentation Alert Documentation Using UNC-Request for Service Overview: Key Icons Remedy Request for Service Notifications […]
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Remedy Request for Service Overview
Description: To access the Request for Service application, you must log into https://remedy.unc.edu. Click here for information on supported browsers. You must have a valid Remedy license to access Remedy. This documentation is also available in video form by clicking here.   Remedy Home Page – To access the Request for Service application you can click […]
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Remedy Services
Description: The Remedy Services and Development team supports the faculty, staff and students of UNC Chapel Hill in use of the Remedy Action Request System, comprised of customized applications including the UNC-Request for Service (RFS), Computer Repair Center (CRC) application, Group Information (GI), and the Online Help Request (OLHR) application. These applications afford campus technical professionals […]
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Remedy Desktop Client: Configure Remedy Server
Description: In order to use the Remedy Desktop Client, you must set it so that it can connect to the correct Remedy Server.   First add your onyen to the User Name field so that the Accounts button becomes available. Click the Accounts button. Click the Add button. Type in remedy.unc.edu into the space under Server […]
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Online Help Request Application
Description:
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Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video!   Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
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Remedy Mid-Tier Supported Browsers
Description: Remedy Mid-Tier(http://remedy.unc.edu) is supported in the current versions of the following browsers: Firefox Chrome Safari Internet Explorer – Currently not supported
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