Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video!   Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
» Subjects: , » Tags: , , ,

WordPress: WEBdotUNC
Description: Self-Service Web Publishing is a web publishing service that allows anyone with an Onyen to create their own website at no charge. The service runs on the WordPress platform, so it’s easy to use yet offers powerful features and functionality. All websites are hosted on enterprise-level hardware and supported by ITS Digital Services. Documentation […]
» Subjects: , , » Tags: , , , , , , ,

Technical Support
Description: What do we mean by Technical Support? We mean anything and everything technical, so if you have a technology problem, contact us! The Response Center is the first point of contact for technical support at UNC Chapel Hill. Our goal is to resolve technical support issues as quickly as possible, preferably on initial contact. When […]
» Subjects: » Tags: , ,

Where do I get support for a Macintosh?
Description: The ITS Response Center provides hardware and software support for Mac computers. This includes both warranty and non-warranty hardware repair. If the computer needs to be checked in, customers who purchased their Mac through the CCI program are eligible for a loaner computer, if one is available. Please visit for a list of ways […]
» Subjects: » Tags: ,

How should I request help in Virtual Lab?
Description:  Virtual Lab Help Documets Get Help ITS Response Center (ITRC Help Desk) is on call for help 24/7/365. Call Call 962-HELP (4357) to speak to an ITS Response Center consultant. Email Submit an Online Help Request to the ITS Response Center. Log in with your Onyen. Under “Type of help needed, select “ITS Computer Labs” […]
» Subjects: , , , , » Tags: , , ,