Cable TV (CATV) and HDTV FAQs

The following FAQs pertain to the UNC-CH Cable TV (CATV) service. This service is primarily designed for on-campus residents, although some departments may subscribe to the service as well. The service is managed by Information Technology Services.

Where can I find a list of the available Cable TV channels?

What do I need to connect to the campus Cable TV service?

Where do I get support for the Cable TV service?

How can I see what shows are playing?

Are High-Definition (HD) channels available?

Why aren’t all of my channels in High-Definition?

How do I view channels on the UNC Campus Cable system?

Why can’t I receive digital channels on my HD-ready TV?

How do I view the HD channels?

Can I view cable channels on my computer?

How do I request a specific channel or a premium channel (HBO, pay-per-view) be added to the lineup?

Where can I find a list of the available Cable TV channels?

An updated listing of the channels offered by UNC can be found on the ITS Telecom website.

What do I need to connect to the campus Cable TV service?

You will need a standard Coax cable to connect your TV or TV Tuner to our CATV system. If your monitor does not have a Coax input/port then it’s literally a monitor and not a TV. It may be HD-ready, which means you’ll also have to purchase an HDTV Tuner.

Where do I get support for the Cable TV service?

If you experience problems or need help setting up your Cable TV, you may contact ResNET, if you live on-campus, or ITS. The majority of problems related to the Cable TV service can be resolved by configuring the television to rescan for Cable TV channels. The directions for rescanning vary depending on the make and model of your TV. We recommend referring to the manual to find the specific instructions. If your signal is snowy or you’re unable to tune the HD channels, then the signal level for your room/floor/building may need to be adjusted. ResNET will determine the scope of the problem and alert the Telecom repair staff.

How can I see what shows are playing?

You can view the Channel Guide by tuning to Channel 99.

Are High-Definition (HD) channels available?

Yes, HD channels are available for residents who have an HD-capable TV. See our Channel Lineup for specifics.

Why aren’t all of my channels in High-Definition?

The cable TV system at UNC is a mixture of standard and high definition channels. There are still some customers who do not have HD-capable TV sets. Over the next few years we will begin transitioning all channels to the HD versions.

How do I view channels on the UNC Campus Cable system?

In order to view these channels, your TV must be setup to view CATV (Cable TV) instead of ANT or Air (Antenna). Then you need to let your TV auto-scan or auto-program the channels. See your owner’s manual for directions.

Why can’t I receive digital channels on my HD-ready TV?

The term “HD Ready” is somewhat misleading. Generally it means that the TV is capable of displaying a picture resolution of 720p or 1080i/p. However, this does not mean it is capable of receiving/tuning digital channels. Check your owner manual to see if it mentions a “digital tuner” or if the TV has any indication of an “NTSC and/or QAM tuner.” One easy way to determine this is see if your remote control will allow you to tune to a station like “5.1” or “5-1”. TV’s without a digital tuner do not have the “period” or “dash” key on their remotes. The only way to add this functionality is to purchase a Over-the-Air HD Tuner or a new TV, as all TV’s produced after 2007 were required to have a digital tuner installed.

How do I view the HD channels?

After scanning all of the channels as noted above, see if your TV remote or computer software allows you to tune to channels with decimal points (e.g. 5.1) or dashes (e.g. 5-1). If so, simply type in “5.1” or “5-1”. The decimal or dash is required. Otherwise, you would tune to channel 51.

Can I view cable channels on my computer?

Yes, but you will need to purchase a TV tuner that connects to your computer. In order to watch the HD channels that we offer, the tuner must be able to tune QAM signals. In order to watch the regular CATV channels, it must be able to tune ATSC channels.

How do I request a specific channel or a premium channel (HBO, pay-per-view) be added to the lineup?

There is no way to add specific channels for an individual. The Residence Hall Association makes channel recommendations on behalf of all residents. You should submit your feedback to your local representative. The addition of premium channels would most likely not be cost effective for campus.