Warranty & Repair
1. Contact Lenovo to find an authorized Lenovo service provider in your area. Lenovo can be contacted at their hardware support number (1-800-426-7378) or their website (http://www.lenovo.com).Contact Apple to find an authorized Apple service provider in your area. Apple can be contacted that their hardware support number (1-800-692-7753) or their website (http://support.apple.com/kb/HT1434).
2. You can bring your computer to one of the ITS Service desk’s. For hour and location see here.
3. You can mail or ship your computer to:
ITS Response Center
ATTN: DROP OFF
203 South Rd.
Undergraduate Library, Room 22
Chapel Hill, NC 27599
If we are going to ship the computer back to you, a personal check made out to ITS must be included. Please leave the note section blank so we can add your ticket number to the check.
Within NC – $20
Outside of NC – $25
Please include your name and PID in the package. Also include a description of the issues you are having. It would be a good idea to backup your data in case a hard drive replacement or reimage needs to be done. If you approve of hard drive replacement or reimage, please put that in the description of issues as well your preferred operating system (Windows 7, Windows 8.1 or Windows 10).
We highly recommend that you insure your laptop during shipping. Your insurance and accidental damage coverage do not cover the laptop while during shipping.