Connecting to the UNC Wired Network

Connecting your computer or device to the University network involves three steps:

  • Finding your network card(s) hardware address.
  • Registering your network card(s) hardware address.
  • Configuring your system for the University wired or wireless network (Some Game Systems).
Note:  If you are using another Operating System other than Windows 7, 8, 8.1 or 10 then click on the tab above or see the document Connecting to the UNC Network – Getting Started  to select your Operating System or device.  If you purchased a CCI computer and attended the configuration session at Orientation, then your computer should be pre-registered, pre-configured, and ready to use.

Finding Your Network Card's Hardware Address

  • On your computer, click on the Windows Start Button and type cmd in the search field and press Enter.
  • In the new screen that appears, type ipconfig /all and press enter.
  • You will see the Windows IP Configuration information. Your screen will be similar to this, but your numbers will be different.
    Untitled-1.jpg
  • Write down the Physical Address in the Ethernet Adapter Local Area Connection section (or Wireless Adapter) exactly as it appears. In this example, 00-1F-3B-99-34-7D is the physical address for the Wireless Adapter and 00-1E-37-D4-CF-26 is the physical address for the Wired Ethernet Adapter.

Registering Your Network Card(s) Hardware Address

Once you have obtained your network card’s hardware address(es) you will to need to register them.  Technically you don’t need to register the Wireless Adapter if you plan to use eduroam but it won’t hurt.

  • Go to a computer already connected to the Internet.
  • Visit onyen.unc.edu.
  • Choose the DHCP Registration link. You will need your Onyen, Onyen password and hardware address(es), to register your computer.
It may take 30 minutes or more for your registration to process through our servers.

Wired Configuration

  •  On your computer, click on the Window Start Button and type network in the search field. Click Network and Sharing Center in the search results.
  • Click on the Change adapter settings link.
  • To set up the Wired connection, right-click the Local Area Connection icon and choose Properties.
  • Your Network window will look similar to the example.
  • Uncheck Internet Protocol Version 6 (TCP/IPv6). The IPv6 Protocol is not available on the UNC network and as a result, it may cause problems if it is enabled.
  • Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
  • Make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected. Be sure to click the OK button after you finish.

If you need assistance with the instructions at any point in this document, contact the ITS Service Desk.

Note:  If you are using another Operating System other than Mac OS X, then click on the tab above or visit the document Connecting to the UNC Network – Getting Started to select your Operating System or device. This document was written for version 10.10.x (Yosemite) of the Mac OS X operating system. Earlier 10.x versions may look slightly different than the screenshots below. If so, please view the Help in your system for more details or instructions. If you purchased a CCI computer and attended the configuration session at Orientation, then your computer should be pre-registered, pre-configured, and ready to use.

Find Your Ethernet ID (Also known as MAC Addresses)

This section will explain how to find the MAC Address for your wired Ethernet adapter.  You must register the Ethernet MAC address in order to use the wired campus network.

  • Click on the Apple menu in the top left corner of your screen and select System Preferences. (You can also click the System Preferences icon in the Dock).
  • Under the System Preferences, click the Network icon.
    2-Wired-Mac-SysPref
  • Choose Ethernet from the navigation list to the left.
    3-Wired-Mac-Ethernet1
  • Click on the Hardware tab.
    4-Wired-Mac-EID
  • Your Ethernet ID (MAC Address) is displayed under the Hardware tab. Be sure to write this down EXACTLY as it appears on your screen. This is your wired MAC Address.

Registering Your Network Card(s) Hardware Address

Once you have obtained your Hardware Address or MAC Address you will to need to register them:

    • Go to a computer already connected to the Internet.
    • Visit the Onyen Services page at onyen.unc.edu.
    • Choose the DHCP Registration link. You will need your Onyen, Onyen password and hardware address(es), to register your computer.
It may take 30 minutes or more for your registration to process through our servers.

Wired Configuration

  • Click on the Apple menu in the top left corner of your screen and select System Preferences. (You can also click the System Preferences icon in the Dock).
    1-Wired-Mac-SysPref
  • Under the System Preferences, click the Network icon.
    2-Wired-Mac-SysPref
  • Choose Ethernet from the navigation list to the left.
    3-Wired-Mac-Ethernet2
  • On Configure IPv4: drop down menu choose Using DHCP (should be this by default).
  • Once this is set and the DHCP Registration goes through. An IP Address will automatically be assigned.

If you need assistance with the instructions at any point in this document, contact the ITS Service Desk.

Note:  The following information is provided for your convenience. Support for game systems on or off the campus network is limited to best-effort.  If you experience problems with any of the following instructions, you should contact the game system manufacturer (Nintendo).

Finding Your Game System's Network Hardware Address

To register your device’s network connection, you will need to obtain the network card’s hardware address (also known as the MAC address). The MAC address will be twelve characters comprised of the numbers 0 – 9 and the letters A – F, for example: 00-60-97-8E-1D-B9.

By default, the Nintendo Wii comes with built-in wireless. A USB wired LAN adapter is available as an accessory, but must be purchased separately.

Warning:
Due to a limitation of the Wii’s Networking card that forces it to operate at a very slow speed (2 Mb/s and under), it will not communicate with the campus Wi-Fi service. It’s possible that a future software update from Nintendo will rectify this problem, but at this point we recommend customers use the Wired LAN adapter.

1. After powering up your Wii, choose the Wii Options button in the lower left corner of the main menu screen.

 

2. Choose Wii Settings on the right side of the screen.

3. Choose the right arrow to advance to the second set of settings.

4. Choose the Internet option.

5. Choose the Console Information option.

6. For the built-in wireless card the MAC address will be listed under MAC Address. For an ethernet (wired) connection the MAC address will be listed under LAN Adapter MAC Address (requires the optional LAN adapter). Write down the number(s), click Back to return to the Internet settings page.

Registering Your Game System's Network Connection

Once you have obtained your network card’s hardware address(es) you will to need to register them:

  • Visit the Onyen services page at onyen.unc.edu.
  • Choose the DHCP Registration link.
  • You will need your Onyen, Onyen password and hardware address(es), to register your computer.
  • You will also need to have your game system’s address white-listed to help avoid connection issues with NAC.  Please contact ITS Service Desk for assistance.

After successfully registering and configuring your card you should be able to connect within 30 minutes or more, then continue with the steps below to configure your device for network access.

Configuring Your Game System

Wired Connection

To configure your wired LAN adapter, be sure you have waited 30 minutes since registering the MAC address and that you have an ethernet cable plugged into the adapter and into a data jack (usually labeled D-##).

Continue from the Internet settings screen above and follow these directions:

1. Choose the Connection Settings option.

2. Choose an open connection marked as None.

3. Choose the Wired Connection option.

4. Choose OK.

5. A connection test will occur. If the test is successful, a dialogue box should appear stating “The connection test was successful.” It will ask you to check for system updates. We recommend you perform all updates because they may fix security holes or resolve issues related to network connectivity. Choose OK.

6. Another dialogue box will appear. Choose I Accept. Your Wii should now be connected to the UNC wired network.

7. When you are finished, you will be returned to the main Wii screen. If this process failed at any point, you may need to wait a few minutes to ensure your registration has completed and then repeat the steps. You may also want to test the ethernet cable and data jack with a laptop, to ensure that it is working properly.

Wireless (Wi-Fi) Connection

By default, the Nintendo Wii comes with built-in wireless. A USB wired LAN adapter is available as an accessory, but must be purchased separately.

Warning:
Due to a limitation of the Wii’s Networking card that forces it to operate at a very slow speed (2 Mb/s and under), it will not communicate with the campus Wi-Fi service. It’s possible that a future software update from Nintendo will rectify this problem, but at this point we recommend customers use the Wired LAN adapter.

Manufacturer Support

Nintendo Wii – Nintendo 

Note:  The following information is provided for your convenience. Support for Game Systems on or off the campus network is limited to best-effort.  If you experience problems with any of the following instructions, you should contact the Game System Manufacturer (Microsoft).

Finding Your Game System's Network Hardware Address

To register your network card, you will need to obtain the network card’s hardware address (also known as the MAC address). Depending on the device, there are different ways of finding this. Usually the Game Device or Network Adapter will have a MAC address printed on a small sticker. The MAC address will be twelve characters comprised of the numbers 0 – 9 and the letters A – F, for example: 00-60-97-8E-1D-B9.

NOTE:  The interface for game systems are updated on a regular basis and as a result these screenshots may or may not reflect your specific version.

  1. On the main desktop navigate to Settings > Network.
  2. Choose Advanced Settings and on the right you will see both the Wired MAC and Wireless MAC.
  3. Write down both and proceed to the next section.

Registering Your Game System's Network Connection

Once you have obtained your network card’s Hardware Address(es) you will to need to register them:

  • Visit the Onyen services page at onyen.unc.edu.
  • Choose the DHCP Registration link.
  • You will need your Onyen, Onyen password and Hardware Address(es), to register your computer.
  • You will also need to have your game system’s address white-listed to help avoid connection issues with NAC.  Please contact ITS Service Desk for assistance.

After successfully registering and configuring your card you should be able to connect within 30 minutes or more.

Configuring Your Game System

Wired Connection

Once you have registered your Xbox One with the UNC Network, you can just plug in the Ethernet cable.  The system will automatically detect the cable is plugged in. If you have trouble connecting, contact 962-HELP or a local ResNET RCC.

You can test your Xbox Live Connection by doing the following:

  1. On the main desktop navigate to Settings > Network.
  2. Choose Test network connection.

Wireless (Wi-Fi) Connection

Once you have registered your Xbox One with the UNC Network, do the following to connect to Wireless (UNC-PSK):

  1. On the main desktop navigate to Settings > Network.
  2. Choose Set up wireless network.
  3. On the “Which one’s yours?” screen, select UNC-PSK.
  4. You will be prompted to enter the UNC-PSK Password.
  5. The system should automatically test your connection.

Manufacturer Support

Xbox – Microsoft

Note:  The following information is provided for your convenience. Support for Game Systems on or off the campus network is limited to best-effort.  If you experience problems with any of the following instructions, you should contact the Game System Manufacturer (Microsoft).

Finding Your Game System's Network Hardware Address

To register your network card, you will need to obtain the network card’s hardware address (also known as the MAC address). Depending on the device, there are different ways of finding this. Usually the Game Device or Network Adapter will have a MAC address printed on a small sticker. The MAC address will be twelve characters comprised of the numbers 0 – 9 and the letters A – F, for example: 00-60-97-8E-1D-B9.

If you find the MAC address sticker, write down the address to use later when registering. If you can not find your MAC address, then configure your machine via the instructions below, which will ultimately lead you to the MAC address.

NOTE:  The interface for game systems are updated on a regular basis and as a result these screenshots may or may not reflect your specific version.

  1. Go to My Xbox after turning on the console.
  2. Scroll to the right until you find System Settings.

    X360-Home
  3. While in System Settings, choose Network Settings.

    X360-SysSettings
  4. Select the network you wil be connecting to – Wired or Wireless (UNC-PSK).
    Note:  Only one may be used at a time, do not plug in an adapter and Ethernet cable.
    X360-AvailableNetwork
  5. Select Configure Network.
    X360-NetworkSettings

  6. Under Basic Settings, check to make sure the IP Settings are set on Automatic.
  7. Choose the Additional Settings tab.
  8. Select Advanced Settings.
    X360-ConfigNetwork
  9. At the bottom of this screen you’ll see a heading called MAC Address.
    Write down this number and proceed to the next section:
    Registering your Network Cards.
    X360-AdvSettings
  10. Once you have registered your Xbox 360 with the UNC Network, you can test your Xbox Live Connection.
  11. Go to the System Settings area of the Xbox Dashboard and select Network Settings. From this menu, select Test Xbox Live Connection.

    X360-NetworkSettings_test

  12. If you are registering your Xbox 360’s wireless adapter, you will be prompted to enter the UNC-PSK Pre-shared key.
    X360-WPA2Password
  13. The next screen will warn you that testing your network connection will sign everyone out. Select Yes to continue.
  14. Testing of all Xbox Live connections will take place; one by one each connection will be verified as Confirmed.
  15. If prompted, follow the directions to update Xbox Live and then test the connection again.
  16. To begin using your Xbox Live connection, go to the Xbox Live area of the Xbox Dashboard and choose Connect to Xbox Live.

Registering Your Game System's Network Connection

Once you have obtained your network card’s Hardware Address(es) you will to need to register them:

  • Visit the Onyen services page at onyen.unc.edu.
  • Choose the DHCP Registration link.
  • You will need your Onyen, Onyen password and Hardware Address(es), to register your computer.
  • You will also need to have your game system’s address white-listed to help avoid connection issues with NAC.  Please contact ITS Service Desk for assistance.

After successfully registering and configuring your card you should be able to connect within 30 minutes or more.

Configuring Your Game System

Wired Connection

Once you have registered your Xbox 360 with the UNC Network, you can just plug in the Ethernet cable.  The system will automatically detect the cable is plugged in.

You can test your Xbox Live Connection by doing the following:

  1. Go to the System Settings area of the Xbox Dashboard.
  2. Select Network Settings.
  3. From this menu, select Test Xbox Live Connection.
  4. The next screen will warn you that testing your network connection will sign everyone out.
  5. Select Yes to continue.
  6. Testing of all Xbox Live connections will take place; one by one each connection will be verified as Confirmed.
  7. If prompted, follow the directions to update Xbox Live and then test the connection again.
  8. To begin using your Xbox Live connection, go to the Xbox Live area of the Xbox Dashboard and choose Connect to Xbox Live.

Wireless (Wi-Fi) Connection

Once you have registered your Xbox 360 with the UNC Network, do the following to connect to Wireless (UNC-PSK):

1. Go to My Xbox after turning on the console.

2. Scroll to the right until you find System Settings.

X360-Home

3. While in System Settings, choose Network Settings.

X360-SysSettings

4.  Select the network you wil be connecting to – Wireless (UNC-PSK).

Note:  Only one may be used at a time, do not plug in an Ethernet cable.

X360-AvailableNetwork

5.  If you have registered your Xbox 360’s wireless adapter, choose UNC-PSK from the available networks.

6.  You will be prompted to enter the UNC-PSK Pre-shared key.

X360-WPA2Password

 

You can test your Xbox Live Connection by doing the following:

  1. Go to the System Settings area of the Xbox Dashboard.
  2. Select Network Settings.
  3. From this menu, select Test Xbox Live Connection.
    X360-NetworkSettings_test
  4. The next screen will warn you that testing your network connection will sign everyone out. Select Yes to continue.
  5. Testing of all Xbox Live connections will take place; one by one each connection will be verified as Confirmed.
  6. If prompted, follow the directions to update Xbox Live and then test the connection again.
  7. To begin using your Xbox Live connection, go to the Xbox Live area of the Xbox Dashboard and choose Connect to Xbox Live.

Manufacturer Support

Xbox – Microsoft

Note: The following information is provided for your convenience. Support for Game Systems on or off the campus network is limited to best-effort.  If you experience problems with any of the following instructions, you should contact the Game System Manufacturer (Sony).

Finding Your Game System's Network Hardware Address

To register your device’s network connection, you will need to obtain the network card’s hardware address (also known as the MAC address). The MAC address will be twelve characters comprised of the numbers 0 – 9 and the letters A – F, for example: 00-00-97-8E-10-B1.

A PS3 comes with both a wired Ethernet and a Wi-Fi network connection.  We recommend you register both in case you need to switch between wired and wireless while on-campus.

  1. Press the UP arrow and select Settings > Network > View Connection Status.
  2. Record the MAC Address (LAN Cable) and the MAC Address (Wi-Fi).

Registering Your Game System's Network Connection

Once you have obtained the device’s Hardware Address(es) you will to need to use a computer to register them:

  • Visit the Onyen services page at onyen.unc.edu.
  • Choose the DHCP Registration link.
  • You will need your Onyen, Onyen password and Hardware Address(es), to register your device.
  • You will also need to have your game system’s address white-listed to help avoid connection issues with NAC.  Please contact the ITS Service Desk for assistance.

After successfully registering, you should wait 30 minutes or more, then continue with the steps below to configure your device for network access.

Configuring Your Game System

Wired Connection

  1. Make sure you’re plugged into an active ethernet port (typically the wall port will be labeled D-##).
  2. Press the UP arrow and navigate to Settings > Network > Set Up Internet Connection from the main desktop screen.
  3. Choose Use a LAN Cable.
  4. Choose the Easy setting method.
  5. Finally, choose the Test Internet Connection option to confirm that it works.

Wireless (Wi-Fi) Connection

  1. Press the UP arrow and navigate to Settings > Network > Set Up Internet Connection from the main desktop screen..
  2. Choose Use Wi-Fi.
  3. Choose the Easy setting method.
  4. Select UNC-PSK as the Wi-Fi network you want to use.
  5. Visit UNC-PSK to get the latest key and enter it here. Please note that this key will change every semester.
  6. Finally, choose the Test Internet Connection option to confirm that it works.

Disable Wireless Broadcast

The PS4 has the ability to broadcast a wireless network, which will disrupt the official UNC Wi-Fi.  Please follow these steps to make sure that feature is disabled or your device may get blocked from the network.

  1. Go to Settings > Remote Play Connection Settings > Connect Directly With PlayStation Vita System should be unchecked.

Note:  If you live on-campus you may need the MAC address white listed from NAC.  We typically do this automatically, but if you are able to get a 152.x.x.x IP address and your connection still fails then this may be the issue.  You will need to call 962-Help or contact a ResNET RCC to have this done.

Manufacturer Support

PlayStation – Sony

Note: The following information is provided for your convenience. Support for game systems on or off the campus network is limited to best-effort.  If you experience problems with any of the following instructions, you should contact the game system manufacturer (Sony).

Finding Your Game System's Network Hardware Address

To register your device’s network connection, you will need to obtain the network card’s hardware address (also known as the MAC address). The MAC address will be twelve characters comprised of the numbers 0 – 9 and the letters A – F, for example: 00-60-97-8E-1D-B1.

A PS3 comes with both a wired Ethernet and a Wi-Fi network connection. Typically when a device has two networking connections, they will have a unique MAC address assigned to each. In the case of the PS3, it only allows one of these connections to be active at a given time and therefore they share the same MAC address. This means that you only need to register one MAC to enable both wired and Wi-Fi connections.

1. Navigate to Settings > Settings and Connection Status List.

2. Record the MAC Address. Note that if you see BSSID, you are looking at the MAC address of your wireless router or access point. Do not register this MAC, but instead scroll down to “MAC Address.”

Registering Your Game System's Network Connection

Once you have obtained the device’s hardware address(es) you will to need to use a computer to register them:

  • Visit the Onyen services page at onyen.unc.edu.
  • Choose the DHCP Registration link.
  • You will need your Onyen, Onyen password and hardware address(es), to register your device.
  • You will also need to have your game system’s address white-listed to help avoid connection issues with NAC.  Please contact ITS Service Desk for assistance.

After successfully registering, you should wait 30 minutes or more, then continue with the steps below to configure your device for network access.

Configuring Your Game System

Wired Connection

If you switch between wired and Wi-Fi connections, you’ll have to reconfigure the settings each time. Typically, for wired connections, the default or “Easy” settings will work just fine.

1. Navigate to the Settings > Network Settings option on the main menu screen.

2. Choose Internet Connection Settings.

3. When prompted to continue choose Yes.

4. Choose the Easy setting method.

5. Select the Wired connection method.

6. If you haven’t already connected the Network Ethernet cable, you will be prompted to do Connect an Ethernet cable.

7. Press X to save your settings.

Wireless (Wi-Fi) Connection

If you switch between wired and Wi-Fi connections, you’ll have to reconfigure the settings each time. Typically, for wired connections, the default or “Easy” settings will work just fine.

1. Navigate to the Settings > Network Settings option on the main menu screen.

2. Choose Internet Connection Settings.

3. When prompted to continue choose Yes.

4. Choose the Easy setting method.

5. Select the Wireless connection method.

6. In WLAN Settings, enter UNC-PSK into the SSID field.

7. In WLAN Security Setting, select WPA2-PSK.

8. Visit UNC-PSK to get the latest key. Please note that this key will change every semester.

9. Press the X button to Save settings.

Manufacturer Support

PlayStation – Sony