[Exchange] How to Access a Shared Mailbox

The University offers Exchange Shared Mailboxes. In order to have a shared mailbox created for Exchange please visit http://help.unc.edu/helpdesk (you can either submit an Online Help Request , Chat, or call to request an Exchange Shared Mailbox be created. Please read below on how to access the Exchange Shared Mailbox via Outlook Web Application (OWA), Outlook Desktop Clients, and IMAP clients (Thunderbird and etc.)

How to Access Shared Mailboxes with:

Outlook Web Application (OWA 2010 and 2013)

Option 1

  1. Navigate to https://outlook.unc.edu/owa/mailbox@ad.unc.edu (substituting the shared mailbox for ‘mailbox’).
  2. Enter your personal user credentials when prompted.
  3. After login you will be working in the shared mailbox.

Option 2

  1. Log in to Outlook Web Application (https://outlook.unc.edu) with your own credentials.
  2. Select the drop-down link displaying your name at the top of right of the window (next to the log off link).
  3. In the drop-down Open Other Mailbox window, enter the name of the shared mailbox.
  4. A new window will open and you will be working in the shared mailbox.

Outlook 2007, 2010, 2013, and 2016

Windows

Outlook 2007

  1. While logged in to Outlook select Tools and then Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the Open these additional mailboxes display select the Add button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Outlook 2010, 2013 and 2016

  1. While logged in to Outlook select File Tab and click on the Account Settings drop down list. Select Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Mac

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field, enter the name of the shared mailbox and then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Outlook 2016

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Choose a Person search field, enter the name of the shared mailbox.
  7. Highlight the mailbox name then click Add and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

IMAP Clients (Thunderbird)

  1. Within your IMAP client add a new mail account
  2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
  3. For email address enter the SMTP email address for the shared mailbox.
  4. For password enter your own onyen password
  5. For username enter ad/your-onyen/shared-mailbox-name (ex: ad/onyen/its_ws.smb). If you are unsure of the name of the shared mailbox, contact your local tech support.
  6. Set account type to IMAP
  7. Set incoming mail server to outlook.unc.edu
  8. Set connection security to SSL/TLS using port 993