[Exchange] Outlook Web App

On November 1st, 2015 the login for the on-premise Exchange system will change. Click here to see the differences in the OWA Login.

  • Outlook Web App works best using MS Internet Explorer 8 or later, Firefox, or Safari. While you can use almost any browser and operating system combination to view and send messages, using these browsers will give you access to a more robust set of usage and configuration features.
  • Mac users will need to download Silverlight in order to view attachments. Follow this link to download Silverlight.

You may access basic services provided through the UNC Exchange system by visiting http://outlook.unc.edu. The following information is intended to acquaint you with the basic features that are offered through the Outlook Web App portal.

 Getting Started with OWA

Before logging into your Exchange account, you may notice the options that are available on the login page. Choose the security option that best describes the session that you plan to have with your account. If you select the ‘private computer’ option, your session will remain active for a longer period of inactivity than if you select the ‘public or shared’ option.

This is a graphic of Exchange Outlook Web App login.


The five main features of UNC’s Exchange Web App are:

  • Mail
  • Calendar
  • Contacts
  • Tasks
  • Public Folders

The following sections illustrate the primary functionality of these features.


Upon logging into Outlook Web App, your Exchange mail inbox is displayed and the available folders within your account are presented within the menu on the left of the screen. The horizontal menu bar, above the listed messages, presents the available options for working with your messages.


Within the Outlook Web App you may:

  • Check for messages
  • Compose a new message
  • Move, delete, recover deleted messages
  • Mark messages as read and unread
    • Note: The checkbox next to the message(s) that are to be manipulated must be checked.

Recovering Deleted Items

Right clicking the Deleted Items folder will open a menu. Click on Recover Deleted Items to allow you to recover the items that have been deleted. These items will be available for 14 days.

This is a graphic on how to recover deleted items.


Clicking the calendar icon on the left reveals the current day and any meetings scheduled for the day. Scheduling an appointment, by default, only schedules time on your personal calendar. You may add attendees to the appointment by clicking the button labeled ‘Invite Attendees.’

This is a graphic of the Outlook Web App Calendar Appointment creation.

Clicking the ‘New Meeting Request’ button, by default, presents the fields for adding attendees.

This is a graphic of the Outlook Web App Calendar Meeting Request creation.

Within the current available options, the only distinction between Appointments and Meeting Request is the inclusion of attendees. Adding attendees to an appointment turns the appointment into a meeting.


Your personal contacts within your Exchange account are listed in this section. You may create and manage contact folders, to differentiate sets of contacts, by clicking the ‘Contacts’ menu on the left of the screen then click on New -> Group

Address Book

This is a graphic of the Outlook Web App Calendar Address Book icon.
The address book icon in the upper right corner of the screen reveals the global UNC campus directory. Within this view, you may email, schedule a meeting, or add individuals to your contacts list.

This is a graphic of the Outlook Web App Address Book Navigation Menu.
Highlighting the name of an individual in the global address book (Campus directory) and then clicking the “New Message’ icon does exactly what it describes; it sends the individual new email. Clicking the ‘New Meeting Request’ icon does exactly what it describes; it sends the individual meeting request.


Clicking the calendar icon on the left reveals the emails that are flagged and available tasks to complete. Tasks are a way to organize your email and make certain email requests stand out as important emails. Tasks allow you to categorize emails by colors.

Public Folders

The university does not recommend using Public Folders. However, the university will support any existing Public Folders.


This is a graphic of the Outlook Web App Options Dropdown.
Clicking the Options dropdown in the upper right corner of your screen will display the available options. Clicking on, ‘See All Options’ link will show the configuration options available.

Once you have clicked the Options button -> See All Options, you may navigate within all of the available options for Outlook Web App by clicking the links in the menu on the left of the screen.

Ensure that any changes to your options remain in place by clicking the Save in the lower right corner before navigating to another section.

This is a graphic of the Mail Settings.

Settings are where you can change all the configurations for Mail, Calendar, General, and Regional.


More Information

Please click on the button in the upper right hand corner. That will bring up help for the site based on the section of the application you are in.