Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.
Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data Administrator tool will be to provide a dashboard for GDA’s to access and manage all their group data.
At this time, the new Group Data Administrator tool will only provide access to the Online Help Request Editor and Survey Editor. However, new functionality will be added to this application, including functionality available in the Categorization and Group Information tools.