How do I get started with Virtual Lab?

Getting Started in Virtual Lab

This start-up guide covers everything you’ll need to start using Virtual Lab including installing the Receiver plug-in, launching an application,  opening/saving files, and printing.

Virtual Lab is an easy, intuitive system to use that lets you access programs normally found only in computer labs and libraries on your laptop or mobile device, letting you work with Stata, Photoshop, Microsoft Office, and dozens more applications anywhere, anytime, as long as you have an Internet connection.

If you have already installed your Receiver Plug-in, scroll down to the Navigating Virtual Lab: Opening and Saving Files, CCI Printing section.

The below operating systems are supported in Virtual Lab. Selecting a link will direct you to the operating system you will need to install for your device.

Functionality varies by device type. Local storage (i.e. saving to a device’s storage) is not available on the iPad or iPhone due to Apple’s file architecture and application permission restraints.

Installing the Receiver Plug-in on


iOS (iPad, iPhone, iPod)


Microsoft RT

Microsoft Windows (See below)

Installing Citrix Receiver Plug-in on Microsoft Windows

Start your web browser and navigate to

If the Citrix Receiver has been installed you will be directed to the UNC Security Message dialog box (see below), otherwise the following will be displayed:


If this is your first time using Virtual Lab, you will be prompted to install the Citrix Receiver.
Check the I agree box and then Click Install.
If the dialog appears but you do have the Citrix Receiver installed,
click Log on and you will be directed to the Citrix Log on dialog box.



Click on Continue, accepting the terms of usage. You will then continue on with the install instructions or you will be directed to the log on prompt.

The following installation was completed using the  Mozilla Firebox browser.

If you are installing through another browser please follow any browser instructions displayed.


To continue with the install, click on Save File.
If for any reason, you do not wish to continue the installation click on Cancel and the installation will be aborted.



Once the download has completed the Downloads Complete message box will appear. This is not displayed very long on the screen. If after a couple minutes you do not see this message then continue to the next dialog box.



When the installation is complete, click Continue.
You will be directed to the Virtual Lab log on.


This is the primary log on screen for Virtual Lab. Use your Onyen as your Username and your Onyen password as your password.
You have now logged in to Virtual Lab.


Setting up your Virtual Lab Desktop for the first time

If you already had the receiver installed, you should come to the logon screen automatically.

If you have not added your Favorite Apps to your Virtual Lab desktop the following screen will be displayed.

Now we’ll add your favorite applications to the desktop.



When you log in for the first time you will notice a new user interface that allows you to personalize your most frequently used applications for easy accessibility.
Click on the plus (+) sign and the main directory with folders and group names of apps will be displayed.



Click on the application or group of applications you wish to add to your virtual lab desktop. if you would like to see the entire list of applications not grouped, click on All Apps and a second directory of apps only appears.



Click on the application.
The icon for the application will be placed on your virtual lab desktop. As many applications as you access can be applied to your desktop.



As you click on each application name, the icon for the application will be placed on your virtual desktop in the order you selected the application.
After you have made your selections you can rearrange the order that the icons appear by clicking on the icon and moving it to the left of the space you want it to appear. The other icons will be moved one placement to the right.
The icons will only be displayed in row order.

You have now setup your personalized Virtual Lab Desktop. This desktop will be launched when you login.  You can add applications to your desktop by following the above instructions everytime you login.

Launching a Program



For this starter guide, we’ll assume you have Stata 12 selected as a favorite application and use this as an example for launching an application.
The process is the same for any application you wish to launch.
Just click the icon of the program!


A prompt will come up asking if you want this application to have access to devices attached to your computer. Click “Permit use.” This will allow the program to access peripheral devices like flash drives. You can also check the box at the bottom of the prompt to avoid the message in the future.


The application will now launch.


You now have Stata running! The application is actually running on one of ITS’s fast servers, not your computer. You’re simply accessing the application window virtually, so even if you have a slow computer, the program will run smoothly.

Navigating Virtual Lab: Opening and Saving Files, CCI Printing

Please read this section to ensure that you can save and open your work. Virtual Lab’s applications are hosted on ITS’s servers, so when you press “Open File” or “Save As” on almost all applications, the default is to save it on the server. If you save on the server, it is highly unlikely that we can recover your file. The key to navigating Virtual Lab is to select the drive you want to save on, whether that’s your local hard drive, a network hard drive, a flash drive, or your H: drive. This section will explain how to access those drives.

When using the file open/save-type menus, do not go to My Documents or Libraries. Access computer, either through the icon on the left hand side or through a drop-down menu.


From Computer, you can see numerous drive options. The most reliable way to navigate is by drive letter. Here, I want to access the hard drive on my workstation. This comes up in Virtual Lab as “Local Disc (C:)”. My Network Drives come up as A: and B:, and my flash drive shows up farther down the list. Select your drive by double-clicking.


When you attempt to access your local drive, you must determine what access to grant the program. ITS recommends Permit all access. This allows you to read (open) and write (save) to your local hard drive. The first two options will restrict permissions but are provided as an option to users.


Most of the folders used to save files are located in C:\Users. These would include Documents, Downloads, and the Desktop. Open the Users folder, then select your username, and you should be able to find the location you need.

Printing from Virtual Lab is easy

Your virtual session automatically detects the printers that you have available through virtual printer mapping and the Citrix Universal Print Driver (UPD).

Select File -> Print in most programs, and CCI Printing will be an option. Some programs also allow you to save or virtually print into other formats, including XPS and PDF. If you have a printer hooked up to your computer, that should appear as an option as well.

If you have any questions or need additional guidance, please check out the Frequently Asked Questions and Troubleshooting. You can also submit a help request via live chat or by calling 962-HELP.