How to Manually Update the Global Address List (GAL)

Why and when would I need to update the GAL?

When searching for a user in outlook using the address book and:

  1. You cannot find the person
  2. You can find the person and their email address is not listed or incorrect.

This is usually due to a sync issue with the exchange server which is updated every 24 hours.

To manually update the GAL please follow the steps below:

Step 1 – Click File in the top left

Step 2 – Click on account settings

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Step 3 – Click on download address book

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Step 4 – Click ok

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