IM a Librarian

IM a Librarian Services

Several libraries on campus offer “IM a Librarian” services in addition to Live Online Help.

If you are looking for an article, need research help, have problems with database access, citations, creating links, e-reserves, or anything else, this is a quick way to get in touch with Library Staff.


Which libraries offer IM a Librarian?

Library Buddy Name Link to Hours
Davis Library davisrefdesk hours
Undergraduate Library undergradref hours
Health Sciences Library AskHSLChat hours
Science Libraries (Zoology, Botany, Chemistry, Geological Sciences, Math/Physics) ScienceRefUNC hours
Math/Physics Library mathphysicsref hours
Stone Center Library stonecenterref hours
City & Regional Planning Library planref hours

Which kinds of IM?

IM program Which buddy names
AOL Instant Messenger (AIM) All libraries listed above
Yahoo! Instant Messenger davisrefdesk, undergradref
MSN Messenger davisrefdesk, undergradref
Google Talk davisrefdesk

Library Staff uses the IM program GAIM, which is multi-protocol, just like Trillian.

I don’t use IM. How do I get started?

Download AIM here. Fill out a quick, easy Web form, choose a screen name, and start using IM in 1-2 minutes.

I have IM. How do I IM a librarian?

Open a new message, enter our buddy name, davisrefdesk, in the To: field, and start typing your message. Or, just add davisrefdesk to your buddy list, double-click on the buddy name to open an IM window, then type your message.

Restrictions on your computer, or don’t want to download AIM?

Use another version of AIM called AIM Express. With AIM Express, you can create a screen name and chat directly from the Web. No downloads and no software installations. If you do not wish to create a screen name, you can still use the Live Online Help service at the Davis Library Reference Desk.

Will there be a wait?

IM questions are taken in a first-come-first-served order. Alternatively, you are welcome to email a librarian, call the Reference Desk at 962-1151, or visit (Directions) for assistance.

More ways to “Ask a Librarian”