Listserv Administrators – FAQ Collection

What and where is the UNC list server?

Lyris is the name of the List Server software that UNC uses for its listserv service. A listserv is an email-based mailing list that uses one address to distribute mail to all members of a specified group. A list enables members to communicate with or reply to the whole group without typing a lengthy list of email addresses and without maintaining a large address book.

The UNC List Server site can be accessed by visiting https://selfservice.unc.edu/ListManager/. Mail can be sent to a list by addressing an email message To:listname@listserv.unc.edu. List commands, such as subscribe or review, may also be sent directly to the server for processing with an email to listmanager@listserv.unc.edu.

What is the UNC List Server Policy?

For more information please click here.

What is an Email List and how do I manage it?

Please click here.

Who can own a list on the UNC List Server?

Lists on the UNC List Server must be owned by a current UNC affiliate. A list owner must use his/her Onyen as an administrative e-mail address. Aliases are not allowed.

An example of a permissible administrative e-mail address might be: onyen@email.unc.edu

Examples of invalid administrative e-mail addresses would be: onyen@unc.edu or onyen@myisp.com

Membership

How do I add/remove list members?

Visit https://selfservice.unc.edu/ListManager/, then:

  • Click the Manage Lists link.
  • When prompted, enter your list admin email address and your list admin password.
  • Go to Members View Members .

To add a single member to the list:

  • Click the Create New Member button.
  • Enter the subscriber’s information.
  • Remember to click Save at the bottom of the screen to finalize your changes.

To add a group of members to the list:

  • Go to Members Add Members Add Many Members .
  • Copy your list of members from your personal database or addressbook.
  • Paste the member addresses into the available window.
  • Remember to click Save at the bottom of the screen to finalize your changes.
  • Optionally you can select Import Members from a Text or CSV File to add multiple members from a file.

To remove a single member from the list:

  • Click delete at the far right of the membership entry you wish to remove.
  • Click the delete button again.

What is the maximum number of subscribers I can have for a newly created listserv?

The subscriber cap is set at 250 for newly created listservs. Course listservs are exempt from this policy. The subscriber cap is in place both to prevent abuse of very large discussion lists, and also to maintain the viability of the license UNC has for our list manager server software. If you wish to have more than 250 subscribers for your listserv, please contact the ITS-Response center at 962-HELP to have the cap removed.

How do I export & import members on my list?

Please click here.

How do I get my list Passwords?

  1. Visit https://selfservice.unc.edu/ListManager/
  2. In the Visit or Manage a Single List section, choose to Visit a list that you are currently subscribed to, that requires a password to access.
  3. When prompted to do so, enter your email address that you are subscribed to the list with, and click OK.
  4. When prompted for a password, type a few random characters, to give an incorrect password, and click OK.
  5. On the next screen, you will be able to click an Email Password button. Upon clicking, you will be sent a link via email which will allow you to change your password for all of your subscriptions.

How do I designate a new list administrator?

Visit https://selfservice.unc.edu/ListManager/, then:

  • Login to manage your list via the List Administrators link (you can either click the link that’s located to the left, in the Admin Tools area, or use the Visit or Manage a Single List box in the center of the page).
  • Go to >

If the new list administrator is a current member, then:

  • Click on the address for the member that you want to edit.
  • Click the List Admin tab; set Is list admin?: = YES and Receive list admin mail?: = YES.
  • Click the Save button at the bottom of the page. To continue, refer to the section below that begins “To verify that your change was saved…”.

If the new list administrator is not already a list member, then:

  • Click the Create New Member button to create a membership for the new list admin.
  • Click the List Admin tab; set Is list admin?: = YES and Receive list admin mail?: = YES.
  • Click the Save button at the bottom of the page.

To verify that your change was saved, go back to the Members page. Open the drop-down box, and choose Show: list administrators, and click the Go button. The member listing will only display the members who are list admins. You should see both your email address and the new list admin’s email address listed. To remain a member of the list but not be a list admin:

  • Click on your email address to edit your settings.
  • Click the List Admin tab; set Is list admin?: = No and Receive list admin mail?: = No. But be sure you want to do this before you proceed, as you won’t be able to make any more changes to the list (for example, to set yourself back up as a list admin) once you’ve removed yourself from being a list admin. (You’ll have to contact the current list admin to get any changes made)
  • Click the Save button at the bottom of the page.

To remove yourself from the list:

  • Remove your administration privileges as described above.
  • Click the Log out link at the top right of the window to leave the admin interface.
  • Unsubscribe yourself from the list.

How do I import many listserv members from a file?

  • Click the Manage Lists link.
  • When prompted, enter your list admin email address and your list admin password.
  • Go to Members > Add Members.
  • Choose either Import members from text file, or Import members from CSV file
    • bob@unc.edu
    • bob@unc.edu Bob Shelby
    • bob@unc.edu (Bob Shelby)

For more details on importing members from a file click here.

How can I delete all members from my list without removing the admins?

Login to manage your list at https://selfservice.unc.edu/ListManager/, then:

  • Go to Members > View Members
  • Select Show: Not List Administrators from the drop-down menu in the Members section.
  • Click the Delete all results button to the right of the drop-down menu.
  • A confirmation page will appear. Click delete on this confirmation page. After doing so, the non-administrative members will be deleted.

How do I get a printable list of my list members?

  • Login to your list at https://selfservice.unc.edu/ListManager/, and click on Members > View Members.
    ListServ - Download Members-4
  • Click the green Microsoft Excel icon on the right to download a comma separated (.csv) file of your list. Open this file in Microsoft Excel or a similar program for printing and formatting.
    ListServ - Download Members-3
  • When prompted, choose Save to download the file.
    ListServ - Download Members-1ListServ - Download Members-5
  • Save the file to your My Documents folder or Desktop to find it easily.

How do I automatically update the membership list for course lists that I already own?

Simply visit https://selfservice.unc.edu/ListManager/ and choose the Admin Tool named Course List Update. Make sure you choose to delete the current non-admins (students) from the list before submitting this request, if this is for a new semeter. Also, make sure that you do not delete yourself (the admin) from the list.

Can list subscriptions be enforced?

No. There is no mechanism on the UNC List Server to prevent subscribers from removing themselves from any list membership.

List administrators can, however, view subscriber information for their lists including anyone who has unsubscribed. To view subscriber information, login to your list, select Reports > Members > Subscriber Activity.

Another option is to turn on subscription and removal confirmations for the list. These settings can be adjusted via the admin interface under Utilities > List Settings > New Subscriber Policy > Confirmation.

How can I download a membership listing from my list into a file?

Visit https://selfservice.unc.edu/ListManager/, then:

  • Click the Manage Lists link.
  • When prompted, enter your list admin email address and your list admin password.
  • Go to Members View Members .
  • Click the green Microsoft Excel icon at the upper-right of the window to download a csv file with all the members, and their respective information for the list.
  • After you save the file to your computer, you can open it with Excel or most any spreadsheet program. Within the program you can sort the data based on the columns (Name, Email, etc.).

How do I stop my list members from receiving error mail?

You and/or your list members are receiving error mail because their list membership setting for receive error mail is set to YES. You do not have to be a list admin to have this option activated. If you would like to change this setting for a member, follow these instructions:

Visit https://selfservice.unc.edu/ListManager/, then:

  • Click the Manage Lists link.
  • When prompted, your list admin email address and your list admin password for the list.
  • Go to Members -> View Members.
  • Click the member you wish to edit.
  • Click the List Admin tab and set receive error mail = NO.
  • Click Save.

Management

What is the best convention for naming lists on the UNC List Server?

The best practice for naming lists on the [ http://listserv.unc.edu ] UNC List Server is to name lists with strictly alphanumeric characters. Special characters (like $, @, !, etc.) should not be used in list names. The dash and underscore characters are permissible though.

An example of a best practice list name might be: my_list_2003

An example of a list name to avoid would be: my_l!$t_2**3

On a related note, the guideline policy for how you should name your list is https://listserv.unc.edu/lists/index.php?reason=policy#names.

How do I create an email list?

To create, modify or visit an email list simply visit the UNC Listserv Site, https://selfservice.unc.edu/ListManager/.

Creating a list does require a UNC Onyen.

How do I manage my list?

Please click here.

How do I delete my list?

Visit https://selfservice.unc.edu/ListManager/ and choose Delete a List under Admin Tools.

How long are list membership, settings, and archives retained?

Backups of listserv memberships are retained for thirty (30) days.

If you need the above information restored for your listserv please include the list name, your administrative username, and the date you lost your data in a help request.

Note: Restore requests must come from the list administrator.

Do I have to use subscription confirmation with my listserv?

Only lists with non-UNC subscribers must use subscription confirmations. Some of the benefits of having subscription confirmation turned on are:

  • Helps to avoid mistyped email addresses from being added to a list.
  • Helps to prevent addresses being blindly added to a list without the owner’s knowledge.

To turn on subscription confirmation, login to manage your list at https://selfservice.unc.edu/ListManager/, and go to Utilities > List Settings > New Subscriber Policy > Confirm Subscribes.

As a listserv owner why should I close my list?

Open listservs by definition are listservs that allow non-subscribers to post messages and/or allow anyone to join. Open listservs are increasingly used by spammers, and the spam emitting from them causes other sites to reject legitimate listserv messages. Open listservs adversely impact your list members getting their mail delivered.

Closed lists, conversely, allow only subscribers to post and require the listserv owner to approve new subscriptions. Closed lists help maximize and ensure listserv message deliverability. Closed lists minimize listserv SPAM. Click here for directions on how to close your listserv.

List Settings

What are the default listserv settings for newly created lists?

Note that the settings below are only the settings that differentiate these different types of lists:

Open List:

  • Who Can Join?: Open — anyone can join
  • Reject posts from non-members?: No, anyone can contribute to the list
  • Hide the existence of this list?: No
  • Archive Messages?: No, do not keep archives (digest and index mailings will not be available)

Closed List:

  • Who Can Join?: Private — An Administrator must approve new members
  • Reject posts from non-members?: Yes, only members are allowed to post
  • Hide the existence of this list?: Yes
  • Archive Messages?: No, do not keep archives (digest and index mailings will not be available)

Course List:

  • Who Can Join?: Private — An Administrator must approve new members
  • Reject posts from non-members?: Yes, only members are allowed to post
  • Hide the existence of this list?: No
  • Archive Messages?: Yes, save and archive messages sent on this list

How to update the Reply To: field?

The University has made a change to automatically set the Reply To: field in Listserv to Author. Setting this field to Author will allow members of the list to reply back to the original Author of the list instead of replying to the entire list of members. In order to change the reply address in the Reply To: field, please follow the instructions below.

How to Change the “Reply To:” Field:

  1. Go to List Administration Login
  2. Login as an Administrator to the list that you want to change
  3. Click on Utilities
  4. Click on List Settings
  5. Click on Email Submitted Content
  6. Click on the Header Re-Writes tab
  7. The Reply To: field will show by default the word Author; this can be change to any other address.

Note: If the “Reply To:” field is left blank then the entire list will receive the reply emails.

How can I configure my list to enable message reading/posting on the web?

  • Turn on archiving, by going to Utilities > List Settings > Basic Information > Enable Features tab and set Archive messages : to Yes, save and archive messages sent on this mailing list.
  • Set the list to allow visitors, by going to Utilities > List Settings > Discussion Forum Interface > Message Reading and setting Allow visitors to read archives: to Yes.

How do I enable cross posting/duplicate postings for my list?

Cross Posting: A cross-posted message is a single message sent to more than one mailing list on a server. For example, in the To: field of an email message, the author can list several mailing lists and thus deliver the same message to several lists.

If Allow Cross-posting? is set to No, ListManager will catch a cross-posted message, see that it has already been posted to another list and reject any further attempts to post the identical message. If the message is modified slightly in some way (i.e., an extra space, a carriage return, an extra sentence, etc.) it will not be considered a cross-posting. Note that Archives must be be kept for at least one day for cross-posted messages to be removed.

In general, cross-posting to mailing lists is considered bad Internet etiquette and occasionally, it is a method used by spammers to disseminate inappropriate email. However, there are many circumstances where it is appropriate. For instance, if there are two mailing lists or segments that deal with related topics, and messages appropriate to both groups are written, the author may want the message to be distributed to both mailing lists.

Duplicate Postings: A duplicate posting occurs when one person attempts to post a seemingly identical message to the same mailing list more than once in one day. Please note: Archives must be be kept for at least one day for duplicates to be detected.

ListManager looks at the first 200 characters to determine if a posting appears to be a duplicate. The reason for this is that some automatic answer programs (such as the vacation program) will automatically reply to anything they receive by adding a I’m on vacation sentence to the top of the message and quote the rest of the message. ListManager will catch the duplicate posting, since the top of the message will be identical.

Normally you will want to leave this default setting as it is since there usually is no good reason why your list members would want to receive the same message twice. Also, this feature is quite effective as a mail-loop prevention technique, when people attach a misbehaving automatic email answering program to their email address.

If you find it neccessary to change either of these settings from their default, you may make changes from within the Listserv Web interface. First, login to manage your list. Select the Utilities tab. Click List Settings > Discussion Group Features > Message Rejection Rules. Select the Same Message Rules tab. Make your selection and then click Save when you are finished.

How do I set up a Parent/Child listserv relationship?

To set up a Parent/Child listserv relationship (also known as a list of lists) make sure that child lists are enabled to recieve postings through other lists. After creating your lists, login to the Listserver Web interface to manage your lists.

Make sure all child lists are enabled to receive mail from the parent list. To do this, once logged into the list, go to Utilities > List Settings > Basic Information > Enable Features . Set Enable this list as a child list to Yes, allow postings through from other lists. You must enable this setting for each list you wish to recieve mail from a parent list. Click Save when you are finished.

How do I change my list from Open to Closed?

  • To setup your list as Closed instead of Open, login to the list as the admin and go to Utilities > List Settings > Discussion Group Features > Security and set Reject Posts from Non-Members to Yes. Click the Save button.
  • Go back to List Settings > New Subscriber Policy > Security and set Security to Closed or Private. Click the Save button.
  • If you would like to set your list so that only administrators can post via email, go to Utilities > List Settings > Email Submitted Content > Security and set Only admins can send to Yes. Click the Save button.

Once your list is closed only subscribers will be allowed to post. If you have subscribers who want to post from more than one e-mail address, you can simply add their alternate e-mail address(es) in the Members section as if you were adding a new member. These additional members should just be set to nomail mode, to prevent receiving duplicate messages. When editing a member, you can set this under Members > View Members> Settings > Membership Kind

How do I filter mail sent to my list?

A filter is set up by creating a Match Phrase. To create a match phrase for your list, follow these steps:

1. Login to manage your list via https://selfservice.unc.edu/ListManager/

  • Go to Utilities > Automated Messages > Match Phrases > create new match phrase .

2. Fill in the first field for the search phrase or text that you are filtering.

3. The next field, Reject this message, should be set to yes otherwise it will not stop the message from being sent.

  • If you would like an auto-response to be sent back to the sender of the matched message, choose a Response Document to use for the response.
  • If you do not already have a document you would like to use, create one at Utilities > Automated Messages > Document Content .

4. On the Advanced tab, Rule should define where in the email message it should search for this phrase. For example, it could search for free supplies only in the subject line and not in the body of the message.

5. The rest of the options should be left at their default setting except for Notify. This field is used to notify someone when the filter has stopped a message from being sent. We strongly recommend that you put your email address there so that you will know when mail has been filtered so that you can verify that the filter isn’t being too strict.

How do I set up my list for Moderation?

Visit https://selfservice.unc.edu/ListManager/, then:

  • Go to Utilities> List Settings> Email Submitted Content > Approval
  • make sure Is List Moderated is set to the desired setting.
  • Make sure you click Save.

Now you must set up some Moderators.

  • Go to Members > View Members
  • Select yourself and/or the subscriber that you are making the moderator, click the member, select the List Admin tab and set their option for Receive Moderation Notifications to YES. There is another option here named Bypass that allows the user to automatically bypass moderation. This may be helpful so that the moderator does not have to approve/reject their own messages.

How can I restore the default list message footer which allows users to unsubscribe?

If you would like to restore the footer for your list:

1. Visit https://selfservice.unc.edu/ListManager/ and login to your list.

Go to Utilities > List Settings > Email Submitted Content > Message Wrapping

2. Copy and paste the following text into the respective Text and HTML Message Footer box on the List Info page, otherwise not all recipients will receive the unsubscribe footer:

Text Footer

HTML Footer

Copy and paste the below text:
—You are currently subscribed to %%list.name%% as: %%emailaddr%%. To unsubscribe click here: %%url.unsub%%, or send a blank email to %%email.unsub%%. —You are currently subscribed to %%list.name%% as: %%emailaddr%%.To unsubscribe click here: %%url.unsub%%
Listser-EmailSubContent-Footer-Text Listserv-EmailSubContent-Footer-HTML

How do I stop SPAM and/or Viruses from going to my list?

SPAM or unsolicited email and viruses are problems that bother most email users. When these messages are sent to a list they not only affect one person, but the entire list of subscribers. There are many ways to deal with spam and viruses at the list level so that you can prevent or limit them from reaching your users. The following options can only be set up by the list admin and may affect the way your list currently works.

1. The only lists that have real problems with spammers are Open lists, which are set up so that subscribers and non-subscribers can post. Obviously, one way to prevent spammers from emailing your list is to make the list Closed. However, if you make the list closed then subscribers will only be able to send to the list with the email address that they are subscribed with. For example, if you are subscribed to the list with your UNC email address, but when you are at home you send from your ISP (AOL, Mindspring) account, you may have problems. See How do I change my list from Open to Closed?

2. Unfortunately, spam isn’t the only type of message that you want to prevent from going to your subscribers. Viruses are also a major problem that is exacerbated by listserves. Setting up your list so that only members can post will help stop SPAM but viruses are spread by the subscribers. One remedy to this problem is to setup Moderation on your list. Moderation means that the Moderator, normally the admin, but can be multiple subscribers, must first approve messages before they are sent to all of the subscribers. If your list has very high traffic (ie. 10+ messages are sent per day) then moderation may not a good idea, otherwise the moderator will be busy all day approving/rejecting messages. See How do I setup my list for Moderation?

3. Instead of changing the way your list operates you can also setup filters. This option is useful only if you know what to filter. So, it’s tough to filter for spam or viruses that you’ve never received. However, if the same virus or spam has been sent many times then a filter is a good idea.

Note: If a filter is improperly setup it may filter legitimate mail, so be careful.

See How do I filter mail sent to my list? for instructions on Filtering.

Web Interface

Why do random characters show up in my mailing that I sent from the admin web interface?

You may have pasted the text in from Microsoft Word. Word (and possibly other word processing programs) encodes certain characters in a way that is not compatible with the listserv interface. It is recommended that you use a more simple text editor such as Wordpad when composing a message to be pasted into the New Mailing section of the web admin interface.If you have already composed the message in Microsoft Word, follow these steps to adjust the formatting:

  1. Go to File -> Save As and save the file as type Plain Text.
  2. In the File Conversion window that appears, make sure that Windows (Default) is chosen.
  3. Place a check in the box next to Allow Character Substitution, and click OK.
  4. Close the file, and re-open it.
  5. Paste the text into the Lyris admin interface.

How can I view my member list sorted by last name in the web interface?

There is not a simple way to do this in the web interface since the full name is kept as a single field in the database. One workaround would be when a list of many members is added to the list, to add them in this format:

(janeuser@test.com) User, Jane

(joeuser@test.com) User, Joe

If you then do a sort by name in the web interface, it will be based on last name, as they will appear first.

Another option is in Members > View Members , click the green Microsoft Excel icon to download a csv file with all the members, and open that in a spreadsheed program such as Microsoft Excel to manipulate the data and then do a sort.

How to create an automatic welcome message for new subscribers of moderated lists?

Please click here.

Other

How can I create an announcement-only list?

If you would like to have a list for announcements, where normal members cannot reply to posts, follow these instructions:

1. Create a closed list via https://selfservice.unc.edu/ListManager/

2. Login to manage the list via https://selfservice.unc.edu/ListManager/

Go to Utilities > List Settings > Email Submitted Content > Security , and set Only admins can send: to yes

3. Add members to the list

4. Give admin rights to the users that are allowed to post to the list

Under Utilities > List Settings > Email Submitted Content > Header Rewrites , consider making adjustments to direct replies to a seperate address off the list

How can I link directly to my list webpage?

Linking directly to a web page for a specific list is not supported and done at your own risk, as internal application URL formats are subject to change without notice.

Currently, you can link to your lists in the following formats:

To visit the list – http://lists.unc.edu/read/?forum=listname

For people to subscribe to the list – http://lists.unc.edu/read/all_forums/subscribe?name=listname

How long can my list remain dormant before it is deleted?

A list is considered dormant if it receives no postings for a specific time period. ITS deletes lists that remain dormant for a period of three (3) months, or contain only a single member. In such cases, the list owner is notified, and has thirty (30) days to respond to the UNC Listmaster to request retention of the list.

If a list is dormant for a period of six (6) months, contains no members, or it is being used to promote commercial organizations, then ITS will delete the list without any notification. In the last case, the list owner’s Onyen services may also be suspended.

Can a subscriber to a list get unsubscribed because of an email message sent to the UNC listserver by a virus like Klez?

Yes. Although the likelihood of this occurring is very low, it can happen. Klez and viruses like it will send email messages to addresses found in the Windows address book and in local files of the computer they infect. For the scenario mentioned in the question above to occur, a subscriber to a UNC mailing list would have to save copies of messages to their local computer, and the individual’s computer would have to subsequently get infected by Klez or a similar virus. The virus could then send “unsubscribe” requests to the UNC list server by using the “unsubscribe” address that appears by default in the footer of messages sent by the list server because these messages would be saved in local files of the infected computer.

One way to safeguard against your users against being unsubscribed without thier approval is to set the list to require confirmation for unsubscribe requests. You can adjust this setting by logging in to manage your list at http://listserv.unc.edu/lists, and going to Utilities > List Settings > List Security and Membership Confirmations > Confirmations .

Why are list message replies defaulting to the list address instead of the sender?

The default “Reply-To:” address of a mailing list is the email address of the list. However, if you prefer that your list members reply to the original sender, then all you need to do is add “author” to the “Reply-To:” setting for the list.To do this, Login as the administrator for your list at https://selfservice.unc.edu/ListManager/, then:

  • Go to Utilities > List Settings > Email Submitted Content > Header Rewrites
  • In the Reply-To: field type in author
  • Click Save.

If the list is configured to “Reply-To:” sender, the members can still reply to the list by selecting “Reply All”. With all of the GUI email clients, choosing “Reply All” replies to the list, and a simple “Reply” replies to the address in the “Reply-To:” field of the message header, which should be the sender if the list is configured with Reply-To: = author.

Why can't I send a message to more than one list at the same time?

The Allow Cross-Posting option defaults to NO for all new lists, and this is why you received that error message. The fix for it is:

Do List Moderators have to approve their own messages?

Yes, unless you have Bypass List Moderation set to YES for each list moderator. The Bypass List Moderation feature allows the list admin to grant members the right to contribute messages to the mailing list without being moderated, and it has to be set for the list admin just as it does for any other member.

You can turn the Bypass List Moderation setting on for a member by logging in to manage your list at https://selfservice.unc.edu/ListManager/, and go to Members > View Members > select the member address > List Admin .

Why won't my list receive messages from another list?

If you have a Child/Parent list relationship (where one listserv is subscribed to another listserv) you should make sure that the child list is set to allow postings through from other Listmanager lists.

To enable this setting, login to the Listserv Web Interface and click Manage Lists. Go to Utilities > List Settings > Basic Information > Enable Features, and set Enable this list as a child list to Yes, allow postings through from other lists. Click Save when you are finished.

Why Does my listserv footer say unknown Imsubst tag argument?

To fix this problem you should update the default footer on your listserv by following the instructions here.

How can I verify who did and did not receive a mailing from my list?

1. Login to manage your list at https://selfservice.unc.edu/ListManager/.

Go to Mailings > Mailing Status > All Outgoing Mailings By Date .

2. Locate your message, and choose it by clicking on its MessageID.

3. Click the Recipients tab, and choose the appropriate viewing option, based on how you would like to look at the recipient information.

Another option is to turn on delivery reports, which will send you recipient information via email for each message that is sent to your list. You can find this option in Utilities > List Settings > Basic Information > Reports > Delivery Reports .

Why do I get the error “Your message posting was rejected because the “LYRIS-” header was detected in the body of the message you sent”, when I try to forward a list message to another list?

This header is usually only included by automated email programs such as “vacation” programs. For this reason, Lyris does not accept messages which contain this header because it is highly likely that they are automated messages and are not appropriate for a mailing list. If you are receiving this message, it means that you accidentally set off this safeguard by including the “LYRIS-” text in the body of your message. Please resubmit your email message without including the headers of a previous message (specifically, do not include the Message-Id line).

If the sender’s email client is configured to forward messages inline or quoted, then this is not a problem, but if the client is configured to forward messages as attachments, or if full headers are on, then the List Server sees the messageID tag and rejects the forwarded message. The program Messenger seems to experience this problem more than others. If the person is viewing full headers and forwards the message, then it is easy to edit out that line, but if the person is forwarding messages as attachments, then the headers are not easily edited.

Here are some suggestions:

  • Change the configuration so that the client forwards inline or quoted
  • Use reply instead of forward, and then change the To: address.

Regarding the second suggestion, that workaround works because when replying, the full header is not included — as it is by default when forwarding as an attachment. Replying with the original text is basically forwarding inline or quoted with the To: field already populated, so one might as well change that preference to inline or quoted and then be able to forward instead of having to remember to reply and to change the To: because the client is configured to forward as attachment.

The setting in Messenger is on the Edit menu — Preferences — Mail and Newsgroups — Messages.

Why does the List server tell me that a Hello document already exists, when I try to create one?

All document names on the List Server must be unique, so when creating a document, use a name that includes the name of your list so that you can ensure that the name is unique. (Example: supporthello).

Why didn't my message get sent out to the UNC Listserver?

There are several reasons that a message sent to a listserv might not be delivered. Here are a few to consider:

  1. You sent an e-mail command in the first few lines of your listserv message.
  2. Your listserv is part of a multi-layer parent/child list relationship. Child lists must be enabled before they will receive message from a parent list.
  3. The list is moderated.