My printer won’t print. What should I do?
The first step if your printer isn’t working is to check the basics. Make sure that it’s getting power and is turned on, that it has paper, and that you have ink in the cartridges.
If the problem persists after doing those things, then the best next step is to visit the printer manufacturer’s website and download the newest drivers for that printer. Once you have the newest drivers, uninstall the printer from the Printer and Faxes menu within the Control Panel, unplug the printer from the computer, reboot, and then turn the computer on again and plug the printer in again and reinstall the drivers.
If none of those options work, or you would like assistance with any of those, then please contact the ITS Response Center to request additional help.