The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application.
The new Search feature streamlines the request creation process by providing customers with a quick way to find the help they need.
Navigating through search results:
You can type terms such as “Sakai”, “Onyen”, “ConnectCarolina”, etc. and the application will show you related categories. Once you select one of these categories, the “New Request” screen will appear, with most of the request information already selected for you.
Features included in the New Request screen include:
The ability to create requests on behalf of someone else.
The ability to store your selections so the next time you log in you can go directly to a New Request (By clicking on “New” at the top menu) and your last set of options will be selected for you.
The ability to add attachments to your request.