Remedy Desktop Client: Deleting Local Cache files

Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7.

  1. Go to “Folder Options” in Windows: the quickest way to do this is by clicking on the Windows Start Button and typing “Folder Options” then clicking on the first result.
  2. Once there, make sure your settings look like this:
  3. Once you match the settings, click OK.
  4. Open Windows Explorer and navigate to: C:\Users\All Users\AR SYSTEM\home
  5. On the Search Window, search for each of these extensions(do one first, then the other):
    • Type *.arv in the Windows search field – Make sure all the results end with that extension, and delete all those files. Do Not delete anything that doesn’t have that extension.
    • Type *.arf in the Windows search field- Make sure all the results end with that extension, and delete all those files. Do Not delete anything that doesn’t have that extension.