Remedy Services

The Remedy Services and Development team supports the faculty, staff and students of UNC Chapel Hill in use of the Remedy Action Request System, comprised of customized applications including the UNC-Request for Service (RFS), Computer Repair Center (CRC) application, Group Information (GI), and the Online Help Request (OLHR) application. These applications afford campus technical professionals the ability to access a centralized database to communicate, document, track and resolve services requests at UNC Chapel Hill. Our group provides technical support, user training, documentation, reporting and workflow management for all of our applications. If you are a UNC Chapel Hill organization interested in using Remedy applications please contact us by calling 919-962-HELP or by sending an email to remedy-admin@unc.edu. We will reply to you to discuss the use of our applications and the possible purchase of Remedy licensing.

 

Remedy Applications

Remedy Clients

  • Remedy Mid-Tier
  • Remedy Mobile
  • Windows Remedy Client (Version 7.6.04 SP 4) – The Remedy Windows Desktop Client is no longer officially supported by the vendor. We recommend you access Remedy by using the web client at https://remedy.unc.edu If there are circumstances that require the Remedy Desktop Client, please submit a ticket requesting access.

Remedy Licensing Cost