Restarting an Aastra VoIP phone

Please DO NOT pick up the handset while performing the reboot instructions:

AASTRA 6731i

  1. Press the Options button – this button is located as the first button on the far right side of the phone. (Note that on some phones, this button is the image of a wrench.)
  2. Press 6
  3. Press #
  4. The phone will restart

AASTRA 6755i and 6757i

  1. Press the Options button – this button is located as the second button on the far left side of the phone, just below the red Goodbye button. (Note that on some phones, the Options button is the image of a wrench.)
  2. Press 6
  3. Press Restart
  4. The phone will restart

Helpful Tip: Restarting any Aastra VoIP phone can also be accomplished by removing power and adding it back.

Please contact 919-962-HELP or if you have problems with the phone reboot.

For detailed instructions with photos for the Aastra 6731i click here

Restarting the Aastra 6731i

Note – If the message waiting indicator at the top right is turned on (the light is red and blinking); restarting the phone will turn it off. Be sure to check your voicemail box periodically until the message waiting lights are automatically reset overnight.

  • Press “Options”

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Note that on some Aastra 6731i phones, the “Options” key is a picture that looks like a wrench – see below.

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  • Scroll through the “Options List” using the up and down arrows in the middle of the phone to option #6 “Restart Phone” and select the right arrow underneath the word “Enter” to select this option.

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  • Select the “#” key to confirm that you want to restart the phone.

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  • The display in your phone will change to “Restarting…” while your phone restarts. Please wait for this to complete.

Note – If the message waiting indicator at the top right is turned on (the light is red and blinking) prior to restarting your phone; restarting the phone will turn it off. Be sure to check your voicemail box periodically until the message waiting lights are automatically reset overnight.

Astra5

Message waiting indicators (MWI)

Message waiting indicators

Message waiting indicators (MWI) can be impacted when VoIP phones are rebooted. If the indicator was turned on prior to rebooting/restarting the phone; restarting the phone will turn it off. Each night the MWI lights are automatically updated to a current status. It is recommended that when a phone is rebooted – for any reason – that you periodically check your voicemail box for new messages throughout the day until the indicator lights are reset overnight.

MWI lights can be reset manually as well. If a problem is noticed you can contact 962-HELP or submit a Remedy ticket.