Skype for Business – Remove Cached Credentials

Introduction

Old user credentials for Microsoft Skype for Business can sometimes become cached and prevent new logins to the Skype interface.  The symptom is generally a repeating request for the user password.

How to Address the Issue

Open the Skype for Business client.
Sign out of Skype – Click on the status drop down menu and select “Sign Out” (circled in red in the example below).

 

Delete your cached credentials – Click “Delete my sign-in info” (circled in red below).
Sign back into Skype – Enter your Sign-in address in the form of your onyen@ad.unc.edu.  Then click the “Sign In” button.
Both are circled in red in the example below:

 

Enter your password and click “Sign In”.

If you need assistance with these instructions, contact us via one of the Other ITS Help Options.

Links to training and help documents:

If you need assistance with these instructions, contact us via one of the Other ITS Help Options.

Microsoft Documentation
Check out Microsoft’s Support Site for Office 365 (https://support.office.com/). Microsoft also has some great training videos you can watch to become familiar with using Office 365 applications. Please visit the Office Training Center