About help.unc.edu

email protection
ID: CCM3_006899 | Description: folder on email security - in pdf format
Last Modified: September 10, 2009

Writing Conventions for ITS and Help Documentation
ID: 6146 | Description: A basic set of guidelines for how terms should be used in content written for ITS web sites, press releases, and Help site documentation.
Last Modified: September 10, 2009

Windows 7 at UNC
ID: CCM3_008284 | Description: No Description Available
Last Modified: September 10, 2009

Where is the ITRC and what are its walk-in support hours?
ID: 2083 | Description: This document outlines the operating hours for the ITS Response Center Walk-in Services at both the Undergraduate Library and SASB South locations.
Last Modified: September 10, 2009

Where are self-service scanners available on campus?
ID: 5457 | Description: No Description Available
Last Modified: September 10, 2009

What is the Livetech Desktop Streaming service?
ID: 5331 | Description: No Description Available
Last Modified: September 10, 2009

What is the ITRC Live Chat?
ID: 3970 | Description: No Description Available
Last Modified: September 10, 2009

What is a Remedy ticket?
ID: 1383 | Description: No Description Available
Last Modified: September 10, 2009

What do I do if I have a technical problem in an ITS computer lab?
ID: 748 | Description: No Description Available
Last Modified: September 10, 2009

What are some of the most common backup strategies available at the University of North Carolina at Chapel Hill?
ID: 5113 | Description: No Description Available
Last Modified: September 10, 2009

Web Space and Hosting FAQ
ID: 6388 | Description: Answers to the most frequently asked questions about web hosting on campus.
Last Modified: September 10, 2009

Using the UNC-Request for Service
ID: 4657 | Description: No Description Available
Last Modified: September 10, 2009

UNC Computing Services
ID: 6255 | Description: UNC provides a number of services to assist you in using computing resources on campus. Look here to learn what kinds of help we can provide to you.
Last Modified: September 10, 2009

Top Ten Things to Know
ID: 2535 | Description: No Description Available
Last Modified: September 10, 2009

Time Information Management (TIM): Java Setup FAQ
ID: 6383 | Description: Frequently asked questions about setting up Java for use with the TIM time management software.
Last Modified: September 10, 2009

The Zen of ESS (Onyen Restricted)
ID: 6521 | Description: This document explains how to manage the ITS-HELP Queue in Remedy and tips on routing tickets.
Last Modified: September 10, 2009

System Security Brochure
ID: CCM3_006908 | Description: Brochure on System Security
Last Modified: September 10, 2009

System Hardening Brochure
ID: CCM3_006905 | Description: folder on system security - in pdf format
Last Modified: September 10, 2009

System Hardening Brochure
ID: CCM3_006906 | Description: folder on system security - in pdf format
Last Modified: September 10, 2009

Security Basics Brochure
ID: CCM3_006904 | Description: folder on basic security - in pdf format
Last Modified: September 10, 2009

Research Computing: Contact Us
ID: 4230 | Description: Gives information on how to contact Research Computing by web, email, or telephone.
Last Modified: September 10, 2009

Policies and Procedures Brochure
ID: CCM3_006902 | Description: folder on policies and procedures - in pdf format
Last Modified: September 10, 2009

Policies and Procedures Brochure
ID: CCM3_006903 | Description: folder on policies and procedures - in pdf format
Last Modified: September 10, 2009

Password and Identity Theft Protection
ID: CCM3_006900 | Description: folder on password security - in pdf format
Last Modified: September 10, 2009

Off-Campus/Home Networks and the ITRC
ID: 5366 | Description: No Description Available
Last Modified: September 10, 2009

New Students: Getting Started with Computing @ UNC
ID: 3579 | Description: No Description Available
Last Modified: September 10, 2009

Network Security FAQ
ID: 4901 | Description: No Description Available
Last Modified: September 10, 2009

Lenovo Battery Recall
ID: 5986 | Description: An FAQ providing info regarding the Lenovo battery recall.
Last Modified: September 10, 2009

Iron Mountain - Software version 8.x - Installation and Getting Started
ID: 6063 | Description: Instructions for customers who are using the 8.x version of the Iron Mountain software.
Last Modified: September 10, 2009

Introduction to AFS
ID: 215 | Description: No Description Available
Last Modified: September 10, 2009

Installing the VPN on Windows NT/2000/XP (Onyen Restricted)
ID: 3050 | Description: No Description Available
Last Modified: September 10, 2009

Installing VPN on Windows Vista (Onyen Restricted)
ID: 6436 | Description: Instructions on installing and configuring the Cisco VPN client for Windows Vista.
Last Modified: September 10, 2009

Information Security Brochures
ID: 6445 | Description: This document will contain links to various brochures generated by ITS Security that address security concerns, such as copyright and e-mail security
Last Modified: September 10, 2009

ImageUltra: Initial Setup of CCI Computers
ID: 5356 | Description: No Description Available
Last Modified: September 10, 2009

How do I increase my Web space allocation?
ID: 1362 | Description: No Description Available
Last Modified: September 10, 2009

How can I access CGI (aka cgi-bin)?
ID: 1352 | Description: No Description Available
Last Modified: September 10, 2009

File Upload and Download (SFTP)
ID: 5855 | Description: No Description Available
Last Modified: September 10, 2009

Creating an Onyen
ID: 68 | Description: This document explains how to create an Onyen, its purpose, and the process of resetting an Onyen password.
Last Modified: September 10, 2009

Copyright brochure
ID: CCM3_006894 | Description: brochure on copyright can be downloaded as pdf file
Last Modified: September 10, 2009

Computer Repair (CRC)
ID: 5810 | Description: An overview of the Computer Repair service provided by the ITS Response Center at the Undergraduate Library.
Last Modified: September 10, 2009

Central AntiVirus Server Protects Your Computer from Viruses
ID: 4369 | Description: Overview of the campus antivirus managed client
Last Modified: September 10, 2009

Brochure: Virus Protection
ID: CCM3_006910 | Description: computer security brochure on virus protection
Last Modified: September 10, 2009

Brochure: Basics and Best Practices
ID: CCM3_006909 | Description: Basic computer security brochure on best practices
Last Modified: September 10, 2009

Brochure: Basics and Best Practices
ID: CCM3_007349 | Description: Basic computer security brochure on best practices
Last Modified: September 10, 2009

Blackboard and FERPA: Information for Students
ID: 4713 | Description: No Description Available
Last Modified: September 10, 2009

Apple (Onyen Restricted)
ID: 3734 | Description: No Description Available
Last Modified: September 10, 2009