Setting up CCI printing on Linux
Description: Table of Contents Introduction Software Requirements Installing CCI_Printing Introduction This document walks you through the process of installing the CCI_Printing queue to enable printing from your Linux machine to any of the CCI printing stations located on campus. (Note: The residence hall locations are restricted to the residents of those buildings.) In most cases, your […]
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Free Tech Resources
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Free Tech Resources
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Microsoft IT Academy
Description: What is Microsoft IT Academy? IT Academy is an e-learning tool by Microsoft providing instruction on a wide range of Microsoft technologies.  This service is available free of charge to UNC-Chapel Hill faculty, staff, and students.    How do I get started with Microsoft IT Academy? The main IT Academy page for UNC can be […]
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Sakai Tutorials
Description: For help documentation on Sakai, please see sakaitutorials.unc.edu.
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How Do I Install VL Software for my Windows Surface RT?
Description: How Do I Install VL Software for my Windows Surface RT? Installing Citrix Receiver ● You must be connected to the internet when installing or using the Citrix Receiver application.  ● Note: Windows RT is new software. Local drive access has not yet been added. If you have any problems or notice any decreased functionality, please […]
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How do I Install VL Software for my Mac Device
Description: Installing or Upgrading the Citrix Plug-in Software To install the plug-in, you need to select a web browser. Each browser has its own set of dialog boxes and instructions. The set of instructions below are for installing the plug-in. Follow any set of instructions displayed on your screen that are specific to the web browser […]
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How Do I Install VL Software for My iOS Device
Description: Installing or Upgrading Citrix Receiver Applications The Citrix Receiver  is a small piece of software code that after connecting allows you to interact with Virtual Lab. You can save your work to your home desktop or a USB-connected flash drive and print using your USB-connected and network printers. Also available is the ability to create […]
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How do I Install VL Software for my Android
Description: Installing or Upgrading Citrix Receiver Applications You must be connected to the internet when installing or using the Citrix Receiver application. Tap on the Play Store icon on your device Search for Citrix Receiver.               Find the Citrix Receiver app and tap Accept & Download.         […]
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How do I Troubleshoot in Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t access my files or save to my local drive […]
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Classroom Hotline Contact Info
Description: ITS Classroom Hotline 08 Peabody Hall, CB 3503 Chapel Hill, NC 27599 Phone: (919) 962-6702 Fax: (919) 962-8349 Office Hours: 7:30am – 5:00pm, Monday – Friday Limited Classroom Support: 5:00pm – 10:00pm, Monday – Thursday http://hotline.unc.edu hotline@email.unc.edu Manager: Gina Platz Directions to the Classroom Hotline Office The Classroom Hotline is located in 08 Peabody Hall […]
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