Free Tech Resources
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Free Tech Resources
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How Do I Install VL Software for my Windows Surface RT?
Description: How Do I Install VL Software for my Windows Surface RT? Installing Citrix Receiver ● You must be connected to the internet when installing or using the Citrix Receiver application.  ● Note: Windows RT is new software. Local drive access has not yet been added. If you have any problems or notice any decreased functionality, please […]
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How do I Install VL Software for my Mac Device
Description: Installing or Upgrading the Citrix Plug-in Software To install the plug-in, you need to select a web browser. Each browser has its own set of dialog boxes and instructions. The set of instructions below are for installing the plug-in. Follow any set of instructions displayed on your screen that are specific to the web browser […]
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How Do I Install VL Software for My iOS Device
Description: Installing or Upgrading Citrix Receiver Applications The Citrix Receiver  is a small piece of software code that after connecting allows you to interact with Virtual Lab. You can save your work to your home desktop or a USB-connected flash drive and print using your USB-connected and network printers. Also available is the ability to create […]
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How do I Install VL Software for my Android
Description: Installing or Upgrading Citrix Receiver Applications You must be connected to the internet when installing or using the Citrix Receiver application. Tap on the Play Store icon on your device Search for Citrix Receiver.               Find the Citrix Receiver app and tap Accept & Download.         […]
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How do I Troubleshoot in Virtual Lab?
Description: I cannot connect to Virtual Lab. I had unsaved data on my virtual application session when I lost connection. How do I retrieve it? I closed out my virtual application and opened it back up, but the data I saved to “Documents” is gone.  I can’t access my files or save to my local drive […]
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What are the Frequently Asked Questions in Virtual Labs?
Description: Where can I save data on Virtual Lab? I can’t access my files or save to my local drive while using Virtual Lab.  How do I change the access granted for my local drives? How do I access my files using a file path in programs such as R, SAS, SPSS, M Plus, etc? Which […]
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How Do I Start Using Virtual Lab?
Description: Getting Started in Virtual Lab This start-up guide covers everything you’ll need to start using Virtual Lab including installing the Receiver plug-in, launching an application,  opening/saving files, and printing. Virtual Lab is an easy, intuitive system to use that lets you access programs normally found only in computer labs and libraries on your laptop or […]
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How should I Request Help in Virtual Lab?
Description:  Virtual Lab Help Documets Get Help ITS Response Center (ITRC Help Desk) is on call for help 24/7/365. Call Call 962-HELP (4357) to speak to an ITS Response Center consultant. Email Submit an Online Help Request to the ITS Response Center. Log in with your Onyen. Under “Type of help needed, select “ITS Computer Labs” […]
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What are my Printing Options in Virtual Lab?
Description: Printing Your virtual session automatically detects the printers that you have available through virtual printer mapping and the Citrix Universal Print Driver (UPD). Select your virtual application. Select Print Settings. In your list of printers, make your selection. USB-connected Printer USB printers can be plugged in and unplugged on your device without any management in […]
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