Office 365 Frequently Asked Questions
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How to export calendar and import using .pst file in Office 2016
Description: Click File: In Outlook, click file in the upper left corner. Open & Export: Click on Open & Export on the left then select Import/Export Export to a File: Highlight export to a file and click next   Highlight Outlook Data File: Highlight Outlook Data File (.pst) Select the Calendar: Select the calendar you want […]
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How to Manually Update the Global Address List (GAL)
Description: Why and when would I need to update the GAL? When searching for a user in outlook using the address book and: You cannot find the person You can find the person and their email address is not listed or incorrect. This is usually due to a sync issue with the exchange server which is […]
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Dual Affiliate FAQ
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Bitlocker Encryption for Microsoft Windows
Description: Faculty and staff should contact their IT support staff or ITS for assistance configuring and troubleshooting BitLocker whole disk encryption.   Overview Microsoft Windows provides a method to encrypt storage disks on a computer in order to protect the data against physical theft or loss. This full-disk encryption technology is named BitLocker and it can […]
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Office 365 Email Setup (Outlook, Apple Mail, Mail App, Email App, and Outlook App)
Description: Overview and Configuration Settings UNC Chapel Hill is migrating Exchange accounts to Office 365. Your email settings can be configured on either a desktop client (Windows, Mac OS X) or a mobile device (iPhone/iPad (iOS), Android). This document is written to take you through the Office 365 email configuration. Please see the tabs below for the […]
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[Office 365] How can I set up Thunderbird for Mac and Windows?
Description: The document is written to configure version 38.0.2 of Thunderbird. If you are using an earlier version of Thunderbird please upgrade. Since Microsoft is not recommending this client and it does not offer full support of all functions of Office 365, you may only Send/Receive email from this client. This client is not recommend by […]
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Recognizing and Reporting Fraudulent Emails
Description: This document describes the most common types of fraudulent email and provides you with recommendations on what to do if when you receive one. The two most common types of fraudulent emails are: Phishing emails Spam emails What are Phishing Emails? Phishing emails are malicious messages that attempt to steal your sensitive information, such as your passwords, […]
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Caught a Phish?
Description: First, make sure the phish isn’t just spam. If it is a phishing message, use UNC’s Phish Alerts page to see if it has already been reported. If it hasn’t been reported yet, please forward the message as an attachment to phish@unc.edu.
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Exchange 2013 to Office 365 Communication Information
Description: Exchange 2013 to Office 365 Communication Information UNC Information Technology Services Migration process The ITS messaging team has a background process that is syncing on-premise mailboxes to Office365. Once this initial sync has reached 95% we are ready to migrate the mailboxes.   Once your migration to Office365 starts process takes some time to complete […]
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