Sending Email Without SMTP Authentication
Description: Email automatically generated through servers, workstations or printer/scanner/fax machines can be sent through UNC’s email system without requiring SMTP authentication. As of 12/19/2013, the need to register machines to add them to the whitelist will no longer be required. All machines which send email through the the subnet ranges listed here (except for UNC […]
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[Exchange] Outlook 2010 Configuration
Description: 1. Open Outlook 2010. NOTE: If your computer is on the AD domain and you have already signed in, when you open Outlook, your account should be automatically configured. 2. If your computer is not on the domain and this is your first time opening the program, you will initially see a screen that prompts […]
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[Exchange/Lync/Sharepoint] How do I add my picture?
Description: The University has added a new feature that is now available on Exchange Global Address List, Lync, and SharePoint.  For a while now, users have been inquiring about how they could add a picture to the Exchange Global Address List and Lync.  We now have a way for users to do this.  Images can be […]
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[Exchange] How to Configure a Shared Mailbox as an Outlook Profile?
Description: Purpose: This document is written to assist with configuring Outlook 2010 to access a Shared Mailbox as an Outlook profile.  This can be useful for a user to access the mailbox to setup specific permissions for other users or when there is a staff member who needs to access only the Shared Mailbox.  This will […]
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How do I get a UNC e-mail account?
Description: Before you can get an email account, you must first have a UNC PID (personal identification number) and you must be actively affiliated with UNC-Chapel Hill. Typically, being actively affiliated means that you are enrolled as a student in a course of study or you are a member of the faculty or staff. Information on […]
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[Exchange] How to Set Free/Busy Options in Outlook 2007, 2010, and 2011
Description: Purpose This document is written to show how to set the Free-Busy options for the Outlook email clients. By default Microsoft sets the Calendar Entries to show as Free or Busy when viewed by other people. Following the instructions for Setting Options for Free/Busy can change this option. Free/Busy settings are essentially the privacy settings […]
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[Exchange] Android Configuration
Description: Purpose The University Campus Exchange account can be configured on some Android Devices. We have been able to setup a Exchange account on Android version 2.2.x plus. In order to setup your account, please follow the instructions below. Configuration Settings User Name:  Onyen Password:  Onyen Password Server: Domain:  AD Exchange (ActiveSync) Email Setup on […]
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[Exchange] How can I set up Thunderbird to connect to the UNC Exchange service?
Description: Effective August 2, 2010, the University requires that email clients connect via a secure connection.Although the incoming connection will be automatically configured to accommodate these security settings, you will need to be responsible for following the outgoing mail configuration instructions at the end of this document. 1. Launch Thunderbird. If you are starting Thunderbird for […]
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[Exchange] How to Access Shared Mailbox
Description: The University offers Exchange Shared Mailboxes just as the old IMAP system. In order to have a shared mailbox created for Exchange please submit, a Remedy web ticket or call 962-HELP requesting an Exchange shared mailbox. Please read below how to access Exchange mailbox via Outlook Web Application (OWA), Outlook Clients, and IMAP clients (Thunderbird […]
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E-Mail – What is the maximum number of recipients for an email message?
Description: What is the maximum number of recipients for an e-mail message? The maximum number of recipients for an e-mail message sent through Exchange ( is 5000 recipients and HeelMail ( is 500 recipients.   Alternatives for sending messages to 100+ recipients If you do not have an Exchange account: Split up the recipient list and send […]
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