How to forward suspect Phishing & SPAM Email Messages for Evaluation
Description: The university’s Cisco Iron-Port filtering system allows us to report both Phishing and SPAM emails directly to Cisco.  This document is written to assist in forwarding suspect Phishing and SPAM emails. Instructions In order to report your email please follow the instructions below: Phishing Forward your email as an attachment to Please contact the […]
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Getting Connected at UNC
Description: Wireless Connecting to the UNC Wireless Network Email  Campus Email Cheat Sheet     Heelmail ( Outlook Android iOS (iPhone, iPod, iPad)     Exchange ( Outlook Web App Outlook 2010 and 2013 (Win) Outlook 2011 (Mac) Android iOS (iPhone, iPod, iPad) Antivirus      Personally Owned Microsoft Security Essentials (Windows) ClamX Antivirus (Mac)      University Owned Microsoft […]
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HeelMail setup on iOS
Description: This document will help you configure HeelMail for the Mail app on iOS devices (iPhones, iPads, etc.) If you do not already have a campus email account, then please visit UNC Email Sign-up Page. Basic Settings User Name Password Onyen Password Server Name   Gathering the Server Name. Login to HeelMail Click on […]
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Free Tech Resources
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Free Tech Resources
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HeelMail Frequently Asked Questions
Description: About/Information Known Issues  Mail Client  Web Client Outlook  Thunderbird Mobile Device BlackBerry   Android  iOS (iPhone, iPad, iTouch)
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How do I get a UNC e-mail account?
Description: Before you can get an email account, you must first have a UNC PID (personal identification number) and you must be actively affiliated with UNC-Chapel Hill. Typically, being actively affiliated means that you are enrolled as a student in a course of study or you are a member of the faculty or staff. Information on […]
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Need help with student HeelMail (live@edu)?
Description: Looking for technical help with HeelMail (live@edu) which is an Outlook Web Application for Students? Please visit the HeelMail FAQ or Outlook Help site.
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E-Mail – What is the maximum number of recipients for an email message?
Description: What is the maximum number of recipients for an e-mail message? The maximum number of recipients for an e-mail message sent through Exchange ( is 5000 recipients and HeelMail ( is 500 recipients.   Alternatives for sending messages to 100+ recipients If you do not have an Exchange account: Split up the recipient list and send […]
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Campus Mail Cheat Sheet for HeelMail and Exchange
Description: HeelMail Campus Exchange Outlook 2007/2010 Type of Setup: Automatic Configuration (Run HeelMail Configuration Fix First) Settings: Email Address: Password : Onyen password Type of Setup: Automatic Configuration Settings: Email Address: Password: Onyen password Login after setup: Username: AD\Onyen Password: Onyen Password Entourage 2008 *If client is using Entourage, speak with a supervisor before […]
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Can I set up a vacation autoresponder for my email account when I am away?
Description: Can I set up a vacation autoresponder for my email account when I am away? Yes. ITS provides an e-mail vacation service that automatically responds to senders of your incoming e-mail messages with a message notifying them that you are away and/or unable to read your e-mail. This service is only provided for the campus […]
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