HeelMail setup on iOS
Description: This document will help you configure HeelMail for the Mail app on iOS devices (iPhones, iPads, etc.) Basic Settings User Name onyen@live.unc.edu Password Onyen Password Server Name outlook.office365.com   Tap Settings > Mail, Contacts, Calendars > Add Account. Tap Microsoft Exchange. You don’t need to enter anything in the Domain box. Enter the information requested […]
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Free Tech Resources
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Free Tech Resources
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HeelMail Frequently Asked Questions
Description: Table of Contents About/Information Known Issues Mail Client Web Client Outlook Thunderbird Mobile Device Blackberry Android iOS (iPhone, iPad, iTouch) About/Information   Q: What is HeelMail? A: HeelMail is the student e-mail system at the University of North Carolina at Chapel Hill. It is powered by Microsoft’s Live@edu platform. Advantages include collaboration tools, a calendar, and integration […]
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How do I get a UNC e-mail account?
Description: Before you can get an email account, you must first have a UNC PID (personal identification number) and you must be actively affiliated with UNC-Chapel Hill. Typically, being actively affiliated means that you are enrolled as a student in a course of study or you are a member of the faculty or staff. Information on […]
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Need help with student HeelMail (live@edu)?
Description: Looking for technical help with HeelMail (live@edu) which is an Outlook Web Application for Students? Please visit the HeelMail FAQ or Outlook Help site.
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E-Mail – What is the maximum number of recipients for an email message?
Description: What is the maximum number of recipients for an e-mail message? The maximum number of recipients for an e-mail message sent through Exchange (outlook.unc.edu) is 5000 recipients and HeelMail (heelmail.unc.edu) is 500 recipients.   Alternatives for sending messages to 100+ recipients If you do not have an Exchange account: Split up the recipient list and send […]
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Campus Mail Cheat Sheet for HeelMail and Exchange
Description:   HeelMail Campus Exchange Outlook 2007/2010 Type of Setup: Automatic Configuration (Run HeelMail Configuration Fix First) Settings: Email Address: Onyen@live.unc.edu Password : Onyen password Type of Setup: Automatic Configuration Settings: Email Address: Onyen@ad.unc.edu Password: Onyen password Login after setup: Username: AD\Onyen Password: Onyen Password Entourage 2008 *If client is using Entourage, speak with a supervisor […]
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Can I set up a vacation autoresponder for my email account when I am away?
Description: Can I set up a vacation autoresponder for my email account when I am away? Yes. ITS provides an e-mail vacation service that automatically responds to senders of your incoming e-mail messages with a message notifying them that you are away and/or unable to read your e-mail. This service is only provided for the campus […]
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What is an email alias and how do I create one?
Description: Email Aliasing: Email Addresses Made Easier Email addresses can be difficult to remember, resulting in mistakes when people try to send you email. But good news! You can request an easy-to-remember nickname (alias) for your email address. The alias consists of your first and last name separated by an underscore and followed by @unc.edu. For […]
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How do I import my Address Book from Webmail to Heelmail?
Description: The document is written to assist in exporting the Address Book from Webmail to HeelMail Contacts. Please follow the steps below to export the vCard file, convert the vCard to CSV, and import the CSV to the HeelMail Contacts. The vCard to CSV Converter tool and images are based on support for Internet Explorer, Firefox, […]
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