Self Service Tool (Email, Listserv, Mass Email, and Office 365 Groups)
Description: The university has transitioned our email service to Office 365 (also know as Heelmail). A Self Service tool has been created to allow faculty/staff or students to sign up for email, add/modify aliases, manage their lists, and create Office 365 Group. Once logged into the Self Service tool there are four tabs (Home, ListManager, MassMail, […]
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How do I opt-in to the UNC Spam Filtering Service?
Description: All UNC ITS email users are opted-in to the UNC Spam Filtering Service by default. For information on how to use this service, see the document for the UNC-Chapel Hill Spam Filtering Service, and the UNC-Chapel Hill Spam Filtering Service FAQ
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What are the best practices to use to prevent someone from receiving spam?
Description: Introduction Although there are many opinions as to what spam is, there is some consensus that spam can be considered to be unsolicited, bulk commercial e-mail. Spam has evolved from its beginnings as unsolicited commercial-based postings to usenet newgroups to current sophisticated attempts to steal users’ identities via phishing and or to market illicit goods […]
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Listserv – Exporting & Importing Members
Description: The purpose of this document is to explain how to import and export members of a listserv. This can be useful for combining listservs for simplicity or even renaming listservs. Since an existing listserv cannot be renamed, exporting the members of a listserv to a CSV file and importing those members into a new listserv […]
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LDAP Directory (Campus Address Server)
Description: About The LDAP Directory service manages a database of contact information about members of the UNC-Chapel Hill community. This database is accessed by many other systems across campus, including the Campus Directory ( In addition, the LDAP Directory can be used in conjunction with your email client addressbook, allowing you to look up email […]
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LDAP Directory Setup Instructions
Description:   LDAP Overview The LDAP directory is used to store all sorts of information about members of the UNC-Chapel Hill community. Most importantly, it keeps contact information and when it is used in conjunction with your email addressbook, can become very useful. The following information will help you set up your email client to use […]
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E-Mail – What is the maximum number of recipients for an email message?
Description: What is the maximum number of recipients for an e-mail message? The maximum number of recipients for an e-mail message sent through Exchange (¬†is 5000 recipients and HeelMail ( is 500 recipients.   Alternatives for sending messages to 100+ recipients If you do not have an Exchange account: Split up the recipient list and send […]
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Secure Email with Pine (S/MIME)
Description: S/MIME support for Pine lets you send/receive secure mail and use electronic signatures with your mail messages. Setup Secure Email with Pine 1. From the Menu, press for , then for . 2. Scroll down to the line titled smime-options. verify-on use-SSL_CERT_DIRECTORY sign-default-on save-certs-and-crl 3. Exit ( ) and save the configuration menu and return […]
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How to create an automatic welcome message for new subscribers of moderated lists?
Description: The purpose of this document is to explain how to create a welcome message to send to new subscribers. The document is intended for new subscribers of a moderated list. Create Document Content Once you login to the UNC List server, you can Begin by clicking on¬†Utilities: Automated Messages: Document Content Click on Create From […]
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Mass E-mail Frequently Asked Questions
Description: The UNC-Chapel Hill Mass E-mail System is a tool for requesting and distributing official UNC-Chapel Hill messages through e-mail. This system provides support for mailing to predefined broad sectors of the university community. The Mass E-mail System is not intended to replace individual, school, or departmental address lists or mailing lists. These other methods are […]
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