Instructions on How to Bounce Email
Description: In order for the Postmaster staff to track messages like spam or email viruses they need to see more detailed information than usual, like the date and time the original message was sent and from what computer. Every email message contains header information which contains these details. There is a distinction between reporting spam, which […]
» Subjects: , » Tags: , ,

How do I opt-in to the UNC Spam Filtering Service?
Description: All UNC ITS email users are opted-in to the UNC Spam Filtering Service by default. For information on how to use this service, see the document for the UNC-Chapel Hill Spam Filtering Service, and the UNC-Chapel Hill Spam Filtering Service FAQ
» Subjects: , » Tags: ,

What are the best practices to use to prevent someone from receiving spam?
Description: What are the best practices to use to prevent someone from receiving spam? Although there are many opinions as to what spam is, there is some consensus that spam can be considered to be unsolicited, bulk, commercial e-mail. Spam has evolved from its beginnings as unsolicited commercial-based postings to usenet newgroups to current sophisticated attempts […]
» Subjects: , » Tags: ,

What are the Junk Mail Controls in Mozilla Thunderbird?
Description: What are the Junk Mail Controls in Mozilla Thunderbird? Mozilla Thunderbird has a built in feature called Junk Mail. It automatically detects incoming email messages that appear to be junk mail (also known as spam). Messages that Thunderbird thinks are junk will display a junk mail icon. At first, you must train Thunderbird to identify […]
» Subjects: , » Tags: , , ,

Why can’t my mom/colleague in Brazil using an ISP in Taiwan send messages to my UNC e-mail account?
Description: Why can’t my mom/colleague in Brazil using an ISP in Taiwan send messages to my UNC e-mail account? In accordance with best practices and industry standards, UNC e-mail administrators have taken an aggressive stance in removing spam from the UNC e-mail system. We have absolutely nothing against your mom, colleague, or friend. UNC-Chapel Hill reserves […]
» Subjects: , » Tags: , ,

Why didn’t I receive an e-mail message I was expecting?
Description: Why didn’t I receive an e-mail message I was expecting? Reasons for a scenario like this typically include one of the following: The message contained a virus and was rejected. In addition to automatically rejecting the most notorious virus attachments, e.g. .scr and .pif files, we maintain current virus definition signature files on the UNC-Chapel […]
» Subjects: , » Tags: , ,

E-Mail – My e-mails are being blocked!
Description: Table of Contents Why Are My E-mails Being Blocked? How to Make Unblock Requests Workaround: Send Your UNC E-mails via GMail More Information Why Are My E-mails Being Blocked? There are times when Yahoo!, AOL, Road Runner, and other e-mail providers block e-mails from UNC addresses to prevent spam to its users. When this happens, […]
» Subjects: , » Tags:

What are the Junk Mail Controls in Thunderbird?
Description: What are the Junk Mail Controls in Thunderbird? Thunderbird has a built in feature called Junk Mail. It automatically detects incoming email messages that appear to be junk mail (also known as spam), and then can perform a number of configurable actions on those messages. Messages that Thunderbird thinks are junk will display a junk […]
» Subjects: , » Tags: , ,

What is e-mail address obfuscation?
Description: What is e-mail address obfuscation? E-mail address obfuscation is the practice of concealing your e-mail address from spammers or harvesters while maintaining the ability to freely publish your e-mail address to publicly-accessible electronic forums. One tool that spammers use to collect e-mail addresses are harvesters. Harvesters are automated programs that crawl Webpages and record email […]
» Subjects: , » Tags: ,

How can I get an email domain or host removed from the spam block list?
Description: In an effort to reduce the amount spam received by users of the UNC-CH central email system, ITS utilitizes email block lists to block email domains and individual hosts known to be sources of spam from sending messages to @email.unc.edu email addresses. When email messages are sent from these blocked domains or hosts, the messages […]
» Subjects: , » Tags: ,