How to forward suspect Phishing & SPAM Email Messages for Evaluation
Description:   What is a Phishing or SPAM Email? Phishing is email that attempts to capture login credentials, sensitive or financial information, or both.  In some cases phishing is an attempt to collect money.  Generally, phishing emails attempt to convince users to unknowingly surrender information by providing an attachment for the user to open or by […]
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How do I opt-in to the UNC Spam Filtering Service?
Description: All UNC ITS email users are opted-in to the UNC Spam Filtering Service by default. For information on how to use this service, see the document for the UNC-Chapel Hill Spam Filtering Service, and the UNC-Chapel Hill Spam Filtering Service FAQ
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What are the best practices to use to prevent someone from receiving spam?
Description: Introduction Although there are many opinions as to what spam is, there is some consensus that spam can be considered to be unsolicited, bulk commercial e-mail. Spam has evolved from its beginnings as unsolicited commercial-based postings to usenet newgroups to current sophisticated attempts to steal users’ identities via phishing and or to market illicit goods […]
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Why can’t someone in Brazil using an ISP in Taiwan send messages to my UNC e-mail account?
Description: In accordance with best practices and industry standards, UNC e-mail administrators have taken an aggressive stance in removing spam from the UNC e-mail system. We have absolutely nothing against your mom, colleague, or friend. UNC-Chapel Hill reserves the right to reject mail identified as spam without providing notification to the recipient. In addition, legitimate e-mail […]
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Why didn’t I receive an e-mail message I was expecting?
Description: Various possible reasons include: The message contained a virus and was rejected. In addition to automatically rejecting the most notorious virus attachments, e.g. .scr and .pif files, we maintain current virus definition signature files on the UNC-Chapel Hill incoming mail servers to filter out viral messages. The message was sent from a blocked domain and […]
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What are the Junk Mail Controls in Thunderbird?
Description: Introduction Thunderbird has a built in feature called Junk Mail. It automatically detects incoming email messages that appear to be junk mail (also known as spam), and then can perform a number of configurable actions on those messages. Messages that Thunderbird thinks are junk will display a junk mail icon. At first, you must train […]
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What is e-mail address obfuscation?
Description: Introduction E-mail address obfuscation is the practice of concealing your e-mail address from spammers or harvesters while maintaining the ability to freely publish your e-mail address to publicly-accessible electronic forums. One tool that spammers use to collect e-mail addresses are harvesters. Harvesters are automated programs that crawl webpages and record email addresses that they find […]
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How can I get an email domain or host removed from the spam block list?
Description: Introduction In an effort to reduce the amount spam received by users of the UNC-CH central email system, ITS utilitizes email block lists to block email domains and individual hosts known to be sources of spam from sending messages to @email.unc.edu email addresses. When email messages are sent from these blocked domains or hosts, the […]
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UNC-Chapel Hill Spam Filtering Service
Description: Introduction Email fraud and phishing are two of the most dangerous security threats delivered in email, often resulting in identity theft, financial losses and compromised security. Identity theft attacks are typically initiated through email by scammers pretending to be well-known companies. These messages encourage you to click on links within the message to visit a […]
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UNC-CH Spam Filtering Service FAQ
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