Office 365 Frequently Asked Questions
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[Office 365] How to Access a Shared Mailbox
Description: How to Access Shared Mailboxes with:
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Office 365 Resource Index
Description: This document was written to provide training resources for using Office 365.
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Mobile Print for CCI Printing
Description: Mobile Print is a new feature of CCI Printing which allows students to submit print jobs of common file types from their mobile devices (laptop, phone and tablet) to any of the 60 CCI Printing stations across campus, including the 4 color printer.
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2-Step Verification (Duo)
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Office 365 Email Setup (Outlook, Apple Mail, Mail App, Email App, and Outlook App)
Description: Overview and Configuration Settings UNC Chapel Hill is migrating Exchange accounts to Office 365. Your email settings can be configured on either a desktop client (Windows, Mac OS X) or a mobile device (iPhone/iPad (iOS), Android). This document is written to take you through a new Office 365 email configuration. Please see the tabs below for […]
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[Exchange] ActiveSync Encryption for Mobile Devices
Description: The Information Security Office and the Exchange support team have collaborated to create and test ActiveSync mailbox rule changes that will go into effect on May 5, for ITS departmental staff members. This change will require that any smartphone/tablet trying to check University email via Exchange have the following three security settings in place: A […]
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TIBCO JasperMobile
Description: The Remedy Team has integrated JasperSoft to provide Remedy-related metrics.  Jaspersoft provides a mobile application for Android and iOS devices.  In order to obtain the mobile application please do the following: To download the JasperMobile application to your mobile device by clicking on the button below.                   […]
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HeelMail Office365 Setup on Android
Description: On Feb 9, 2015, ITS Security blocked the Microsoft Outlook App for Android, due to security concerns. If you have the application installed it will not connect to UNC Servers. On March 8th, 2015, The university has transitioned (only for HeelMail users) to Office365. You will need to change your account settings. Please see the […]
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Getting Connected at UNC
Description: Wireless Connecting to the UNC Wireless Network Email  Campus Email Cheat Sheet     Heelmail (live.unc.edu) Outlook Android iOS (iPhone, iPod, iPad)     Exchange (ad.unc.edu) Outlook Web App Outlook Desktop App 2010, 2011, 2013, 2016 (Win/Mac) Android iOS (iPhone, iPod, iPad) Antivirus      Personally Owned Microsoft Security Essentials (Windows) ClamX Antivirus (Mac)      University Owned Microsoft […]
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