Support

Remedy HomePage Update
Description: ITS Change Notices: Recent ITS Change Notices will be displayed in a scrolling banner. To view detail information for each change, select the link to login to the onyen protected site. Changing Your Primary Group: Select the Remedy group from the drop down menu and select Update to change your group. The menu label will [...]
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Thinkpad X230 Tablet [3437-UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3437-UN9 Tablet 6/12 – Present 4 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor Intel® Core™ i7-3520M Processor (Dual Core, 4M Cache, 2.90 GHz) Fixed-Disk 500 GB Serial ATA 7200 RPM Memory 8GB [...]
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ThinkPad X230 [2324-UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2324-UN9 Laptop 6/12 – Present 4 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor X230 – Intel® Core i5-3320M Processor (Dual Core, 3M Cache, 2.6 GHz) Fixed-Disk 320 GB Serial ATA 7200 RPM [...]
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Thinkpad T430 [2347-UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2347-UN9 Laptop 6/12 – Present 4 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor Intel® Core™ i5-3320M Processor (Dual Core, 3M Cache, 2.6 GHz) Fixed-Disk 320 GB Serial ATA 7200 RPM Memory 4GB [...]
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ThinkPad W530 [2441-UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2441UN9 Laptop 6/12 – Present 4 Year On-Site Warranty Image on Hidden partition of hard drive Specifications Hardware Configuration Processor Intel® Core™ i7-3720QM Processor (Quad Core, 6M Cache, 2.6 GHz) Fixed-Disk 500 GB Serial ATA 7200 RPM Memory 8GB [...]
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Remedy Request for Service Notifications
Description: I. Using the E-mail Client Tab in Request for Service (RFS): Figure 1 shows the E-mail Worklog field and an e-mail generated after selecting Yes for the field. Figure 1: E-mail Worklog Field. Sample e-mail generated from the Remedy Client using the E-mail Worklog field: Subject: UNC-CH Remedy Ticket 217330   Date: Fri, 15 Feb 2002 16:09:13 -0500 [...]
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Windows 8 at UNC
Description: About Windows 8 Windows 8 is the newest Operating System from Microsoft. It is compatible with all PCs that originally shipped with Windows 7. Previous upgrades of Windows didn’t present major changes to the User Interface. This version of Windows, however, is a drastic shift in strategy as Windows 8 is designed for Desktops, Notebooks, [...]
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How do I Install VL Software for my Mac Device
Description: Installing or Upgrading the Citrix Plug-in Software To install the plug-in, you need to select a web browser. Each browser has its own set of dialog boxes and instructions. The set of instructions below are for installing the plug-in. Follow any set of instructions displayed on your screen that are specific to the web browser [...]
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ThinkCentre M92 Tiny
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3238 UN9 Desktop 5/12 – Present 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration   Processor Intel Core i5-3470T 2.9GHz Fixed-Disk 320 GB Serial ATA II 5400 RPM Memory 4Gb DDR3 SDRAM 1600MHz [...]
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ThinkStation E31 [2552UN9]
Description: Table of Contents Specifications More Information   Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2552 UN9 Tower 5/12 – Present 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration   Processor Intel XEON E3-1220 Quad (4 Cores /4 Threads) Fixed-Disk 500 GB Serial ATA II 7200 RPM Memory [...]
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