Installing Remedy Desktop Client on Windows
Description: Please keep in mind that BMC is not officially supporting Windows 8 and 10, so there may be undiscovered issues. The Remedy Desktop Client is no longer officially supported and will stop functioning under the next version of Remedy. If possible, please use the web client (https://remedy.unc.edu) instead. To Install Remedy on:
» Subjects: , » Tags: , , , ,

Carolina Computing Initiative (CCI) – Student FAQ
Description: General CCI Questions CCI Laptop Grant Repair, Warranty & Insurance Coverage
» Subjects: , ,

How do I access my local files using a file path in Virtual Lab in programs such as SAS, SPSS, R, etc?
Description: This problem occurs because when using Virtual Lab, the program defaults to the harddrive on our servers.  However, you should be able to correct this by using the following format:  “\\Client\C$\pathtofile…”.  “\\Client\” tells it to go to the client’s (your) computer.  From there, you can use the file path associated with your personal computer. The […]
» Subjects: , , , » Tags: , , , ,

Jaspersoft – How to Export/Print Reports
Description: Jaspersoft allows users the ability to export reports in a variety of formats. If you have a need to email or print out any of the reports, the Remedy Team recommends you export to XLSX or PDF. Once you have exported your report you can either print it or email it following your usual steps. Image […]
» Subjects: » Tags: , , , , , ,

Remedy Request for Service New View Key Icons and Overview
Description: To access the New Request for Service View, you must log into https://remedy.unc.edu/rfs. Click here for information on supported browsers. You must have a valid Remedy license to access Remedy. This documentation is also available in video form by clicking here. Remedy Home Page – The new RFS view is currently not accessible from the […]
» Subjects: » Tags: , , , ,

Lenovo System Update Version
Description: As a best practice the University recommends that you keep your software up to date on a regular basis.  This software includes system maintenance software such as Lenovo’s System Update. How to check your Lenovo System Update version: Click on the Start Menu. Click on All Programs. Click on ThinkVantage. Click to launch System Update. Click the green […]
» Subjects: , ,

Remedy Services
Description: The Remedy Services and Development team supports the faculty, staff and students of UNC Chapel Hill in use of the Remedy Action Request System, comprised of customized applications including the UNC-Request for Service (RFS), Computer Repair Center (CRC) application, Group Information (GI), and the Online Help Request (OLHR) application. These applications afford campus technical professionals […]
» Subjects: , » Tags: , , ,

Group Data Administrator Tool
Description: Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.   Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data […]
» Subjects: » Tags:

Online Help Request
Description: The Online Help Request application has been re-designed with help and feedback from the campus community. Please view the following screenshots for more information on the new features of the Online Help Request application. Watch the video!   Search feature: The new Search feature streamlines the request creation process by providing customers with a quick […]
» Subjects: , » Tags: , , ,

Setting up CCI printing on Linux
Description: Table of Contents Introduction Software Requirements Installing CCI_Printing Introduction This document walks you through the process of installing the CCI_Printing queue to enable printing from your Linux machine to any of the CCI printing stations located on campus. (Note: The residence hall locations are restricted to the residents of those buildings.) In most cases, your […]
» Subjects: , , , ,