Group Data Administrator Tool
Description: Group Data Administrators (GDA’s) are liaisons between the Remedy group and Remedy Services. They maintain certain group-specific data for the group as a whole and make data requests to Remedy Services.   Currently, GDA’s access their group’s data in separate applications: the Categorization Tool and the Group Information Tool. The purpose of the new Group Data […]
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Online Help Request
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Setting up CCI printing on Linux
Description: Table of Contents Introduction Software Requirements Installing CCI_Printing Introduction This document walks you through the process of installing the CCI_Printing queue to enable printing from your Linux machine to any of the CCI printing stations located on campus. (Note: The residence hall locations are restricted to the residents of those buildings.) In most cases, your […]
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Accessing Remedy from Off-Campus (Onyen Restricted)
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Free Tech Resources
Description: This PDF linked describes IT resources at UNC-Chapel Hill that are free for students to use.  This information was originally composed by Student Government as a service for students by students. Free Tech Resources
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How to Extract Data from Remedy for Reporting Purposes
Description: The Remedy Desktop Client provides users with the ability to export ticket data for reporting purposes. Here is a quick example on how to export to .csv a list of your Group’s Open Tickets. You can perform these same steps with the results of any search you run in Remedy, including advanced searches.  For more information […]
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ThinkPad Helix [3701-1J3]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 3701-1J3 Laptop/Tablet 4/13 – Present 3 Year On-Site Warranty Image on Hidden partition of hard drive   Specifications Hardware Configuration Processor Intel Core i7-3667U on System Board (Dual Core 3.2 GHz, 4 MB Cache) Fixed-Disk 128GB Micro SSD SATA3 Memory […]
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CCI Software Load – Windows 8 64bit
Description: This is a list of the software that is installed as part of the CCI Software Load. Windows 8 64bit Image: Released on Nov 1st 2013 Windows 8.1 64-bit Adobe Instructional Resource Center Mozilla Firefox 24 Adobe Photoshop Elements (Some ThinkPad models only) Adobe Premier Elements (Some ThinkPad models only) Office 2013 Sonic Creator Business […]
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Remedy Mobile RFS
Description: This document explains the system requirements, features and functionality available in Remedy Mobile RFS. This is a "lite" version of the Remedy Request-for-Service (RFS) application that is designed for use with phones and other mobile devices.
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Remedy Desktop Client: Deleting Local Cache files
Description: Sometimes it is necessary to delete cached files in the Remedy User Client in order to troubleshoot certain issues. You will need to go to a special folder and delete certain files. But first, you will need to make sure the appropriate cache files are “searchable” by Windows 7. Go to “Folder Options” in Windows: […]
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