ThinkPad A22M [2628 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2628 UN5 Laptop May 17, 2001 – Nov 16, 2001 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad A22 MT 2628 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 800 Mhz Fixed-Disk 20 GB with SMART Memory […]
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How do I perform a Remedy search using a date range?
Description: To perform a date range search, you need a starting date and ending date. The following example uses a range based on when tickets were created: Click on the Advanced button to display the Advanced Search Bar. Enter the following string: ‘Create Date’ >= “01/01/03” AND ‘Create Date’ < “01/16/03” Click Search. This example string […]
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What is a Remedy ticket?
Description: What is a Remedy ticket? Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it’s recorded as a Remedy “ticket.” The ticket is tracked in the Request For Service problem tracking system (UNC-CH PTR) until it is resolved. Remedy provides a way to […]
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ThinkPad T30 [2366 FS8]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2366 FS8 Laptop Nov 25, 2002 – May 20, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Mobile P4 2.0 Ghz Fixed-Disk 40 GB Memory 256 MB DDRAM Maximum Memory 1 […]
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Using Remedy Alert
Description: Remedy Alert is a tool which allows users and groups to receive notifications about Request for Service tickets assigned to their group or to themselves individually. Logging into Remedy Alert From the Start Menu, select Start > Programs > Action Request System > AR System Alert to launch the Alert login prompt. From the Login […]
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How do I set the Remedy User Tool so that a New or Search window will automatically open by default when I login?
Description: Remedy now defaults to the Remedy HomePage and the application links open in a New. You can still have forms pop up with the HomePage, but you cannot have them replace the HomePage. To have a New or Search window open by default, go to Tools > Options and the General Tab. Then check the […]
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Is there a way to tell who has touched a ticket if the Worklog does not indicate a worklog entry?
Description: Is there a way to tell who has touched a ticket if the Worklog does not indicate a worklog entry? In most cases, you can find out who has modified a Request for Service (RFS) ticket by going to the Audit Trail. By selecting the Ticket History Tab within RFS, you can view each time […]
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ThinkPad T41 [2374 FS2]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2374 FS2 Laptop Dec 17, 2003 – Mar 17, 2004 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.6 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory […]
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Netvista A40 [6840 UN6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6840 UN6 Tower Dec 4, 2000 – May 17, 2001 4 Year On-Site Warranty Product Recovery CD1 (2 or 3) NetVista Type 6840-UN6 Specifications Hardware Configuration Processor Intel PIII 933 Mhz Fixed-Disk 30GB Memory 256 MB RAM PC-133 SDRAM DIMM […]
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How do I monitor open Remedy tickets in my group without having to manually refresh the List Group Open Tickets macro?
Description: You can use the Auto-Refresh feature within Remedy. Using Auto-Refresh, you can perform a search and have Remedy refresh it periodically. To do this, run the List My Open Tickets search (or any other type of search you want). When you get the results, go to View > Auto-Refresh. Select the On radio button. Enter […]
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