XP to Vista data migration
Description: Introduction and Setting up the Vista computer This document will walk the user through transferring their data from their current XP machine to a machine running Windows Vista. There are multiple ways to complete the migration; this document will cover only one of those methods however adjusting the process to fit the user?s resources should […]
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Using the UNC-Request for Service (Onyen Restricted)
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What do I do if I spilled something on my computer?
Description: What do I do if I spilled something on my computer? Do not turn the machine back on. Turn the machine upside down, allowing all liquid to drain and dry off. Then, please bring your machine to the ITS Response Center. Please note: If the computer is a CCI computer (and depending on the model […]
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ThinkCentre M55 [8811 UN8]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8811 UN8 Tower May, 2007 – December, 2007 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 6400 @ 2.13GHz Fixed-Disk 250 GB Integrated Serial ATA 7200 RPM Memory 2Gb DDR2 […]
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ThinkPad A22M [2628 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2628 UN5 Laptop May 17, 2001 – Nov 16, 2001 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad A22 MT 2628 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 800 Mhz Fixed-Disk 20 GB with SMART Memory […]
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How do I perform a Remedy search using a date range?
Description: To perform a date range search, you need a starting date and ending date. The following example uses a range based on when tickets were created: Click on the Advanced button to display the Advanced Search Bar. Enter the following string: ‘Create Date’ >= “01/01/03” AND ‘Create Date’ < “01/16/03” Click Search. This example string […]
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What is a Remedy ticket?
Description: What is a Remedy ticket? Whenever a student, faculty member or staff member reports a technical problem (i.e. a problem with their computer hardware or software), it’s recorded as a Remedy “ticket.” The ticket is tracked in the Request For Service problem tracking system (UNC-CH PTR) until it is resolved. Remedy provides a way to […]
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ThinkPad T30 [2366 FS8]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2366 FS8 Laptop Nov 25, 2002 – May 20, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Mobile P4 2.0 Ghz Fixed-Disk 40 GB Memory 256 MB DDRAM Maximum Memory 1 […]
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Using Remedy Alert
Description: Remedy Alert is a tool which allows users and groups to receive notifications about Request for Service tickets assigned to their group or to themselves individually. Logging into Remedy Alert From the Start Menu, select Start > Programs > Action Request System > AR System Alert to launch the Alert login prompt. From the Login […]
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How do I set the Remedy User Tool so that a New or Search window will automatically open by default when I login?
Description: Remedy now defaults to the Remedy HomePage and the application links open in a New. You can still have forms pop up with the HomePage, but you cannot have them replace the HomePage. To have a New or Search window open by default, go to Tools > Options and the General Tab. Then check the […]
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