Can I modify the status of a Closed ticket?
Description: Remedy automatically modifies the status of all tickets placed in Resolved status greater than 7 days. After a ticket has been marked as closed, users are not allowed to change the status again. If a documented problem resurfaces after the associated ticket is closed, then a new ticket should be created to continue troubleshooting. We […]
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ThinkPad R40 [2682 UN1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2682 UN1 Laptop May 21, 2003 – Dec 17, 2003 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Mobile P4 2.0 Ghz Fixed-Disk 40 GB Memory 256 MB SDRAM Maximum Memory 1 […]
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How do I create and save a Remedy search that will prompt me for a date range on the fly?
Description: This can be done by writing a variable macro. To do this: Click on the red circle Record on the Macro Bar. Go to File > Open. Select UNC-Request for Service and click Search. Click on the Advanced button at the top, right corner of the form.In the Advanced Search Bar, type the following search […]
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Windows 7 Remedy Client Installation
Description: Windows 7 Remedy Client installation With Windows 7, either the 32bit or 64 bit, you will have to install the Remedy client in Compatibility mode. First, right click on the user.exe and choose “Troubleshoot compatibility”. Then select “Try recommended settings”. Next select “Start the program…” Then Windows will open the install in the taskbar. Ignore […]
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Thinkpad X220 [4290 UN6 & 4290 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4290-UN6 4290-UN7 Laptop 5/11 – 11/11 11/11 – 6/12 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i5-2520M (3M Cache, 2.5 GHz) Fixed-Disk 320 GB Serial ATA 7200 RPM Memory 4GB DDR3 […]
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ThinkPad 600E [2645 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2645 UN1 Laptop Apr 12, 1999 – Apr 17, 2000 4 Year On-Site Warranty Product Recovery CD-ROM for IBM Thinkpad 600E (2645-UN1) Version 2.0 Specifications Hardware Configuration Processor Intel PII 366MHz with AGP Fixed-Disk 6.4GB with S.M.A.R.T. Memory 128MB EDO Non-Parity Memory Maximum Memory 256MB (2 […]
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PC300PL [6594 UN5]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6594 UN5 Tower Aug 7, 2000 – Dec 4, 2000 4 Year On-Site Warranty IBM Product Recovery CD 1 (or 2) Type 6595-UN5 Specifications Hardware Configuration Processor Intel PIII 733 MMX Fixed-Disk 15 GB Memory 192MB ECC SDRAM RIMM (700Mhz speed memory) Maximum Memory 512MB (2 […]
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ThinkPad R52 [1861 FS4]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 1861 FS4 Laptop March, 2005 – Nov, 2005 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.7 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory 512 MB […]
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ThinkStation E20 [4220 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4220 UN5 Tower May , 2010 – May 2011 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel XEON X3430 Quad Core Fixed-Disk 500 GB Serial ATA II 7200 RPM Memory 4Gb DDR3 […]
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Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets?
Description: Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets? The Request for Service allows several Remedy groups to restrict access to sensitive information such as Human Resources or Security information. If you are not a member of a […]
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