Is there a way to tell who has touched a ticket if the Worklog does not indicate a worklog entry?
Description: Is there a way to tell who has touched a ticket if the Worklog does not indicate a worklog entry? In most cases, you can find out who has modified a Request for Service (RFS) ticket by going to the Audit Trail. By selecting the Ticket History Tab within RFS, you can view each time […]
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ThinkPad T41 [2374 FS2]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2374 FS2 Laptop Dec 17, 2003 – Mar 17, 2004 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.6 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory […]
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Netvista A40 [6840 UN6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6840 UN6 Tower Dec 4, 2000 – May 17, 2001 4 Year On-Site Warranty Product Recovery CD1 (2 or 3) NetVista Type 6840-UN6 Specifications Hardware Configuration Processor Intel PIII 933 Mhz Fixed-Disk 30GB Memory 256 MB RAM PC-133 SDRAM DIMM […]
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How do I monitor open Remedy tickets in my group without having to manually refresh the List Group Open Tickets macro?
Description: You can use the Auto-Refresh feature within Remedy. Using Auto-Refresh, you can perform a search and have Remedy refresh it periodically. To do this, run the List My Open Tickets search (or any other type of search you want). When you get the results, go to View > Auto-Refresh. Select the On radio button. Enter […]
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Can I modify the status of a Closed ticket?
Description: Remedy automatically modifies the status of all tickets placed in Resolved status greater than 7 days. After a ticket has been marked as closed, users are not allowed to change the status again. If a documented problem resurfaces after the associated ticket is closed, then a new ticket should be created to continue troubleshooting. We […]
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ThinkPad R40 [2682 UN1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2682 UN1 Laptop May 21, 2003 – Dec 17, 2003 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Mobile P4 2.0 Ghz Fixed-Disk 40 GB Memory 256 MB SDRAM Maximum Memory 1 […]
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How do I create and save a Remedy search that will prompt me for a date range on the fly?
Description: This can be done by writing a variable macro. To do this: Click on the red circle Record on the Macro Bar. Go to File > Open. Select UNC-Request for Service and click Search. Click on the Advanced button at the top, right corner of the form.In the Advanced Search Bar, type the following search […]
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Windows 7 Remedy Client Installation
Description: Windows 7 Remedy Client installation With Windows 7, either the 32bit or 64 bit, you will have to install the Remedy client in Compatibility mode. First, right click on the user.exe and choose “Troubleshoot compatibility”. Then select “Try recommended settings”. Next select “Start the program…” Then Windows will open the install in the taskbar. Ignore […]
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Thinkpad X220 [4290 UN6 & 4290 UN7]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4290-UN6 4290-UN7 Laptop 5/11 – 11/11 11/11 – 6/12 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core i5-2520M (3M Cache, 2.5 GHz) Fixed-Disk 320 GB Serial ATA 7200 RPM Memory 4GB DDR3 […]
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ThinkPad 600E [2645 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2645 UN1 Laptop Apr 12, 1999 – Apr 17, 2000 4 Year On-Site Warranty Product Recovery CD-ROM for IBM Thinkpad 600E (2645-UN1) Version 2.0 Specifications Hardware Configuration Processor Intel PII 366MHz with AGP Fixed-Disk 6.4GB with S.M.A.R.T. Memory 128MB EDO Non-Parity Memory Maximum Memory 256MB (2 […]
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