Why do I get the following error when logging into Remedy: Unable to successfully log in to any server?
Description: Why do I get the following error when logging into Remedy: Unable to successfully log in to any server? This error is most commonly seen when users do not have the proper server name entered in the Accounts window at the login prompt. At the login prompt, enter your Onyen in the Username field and […]
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How do I correct a “sharing violation” error message in Remedy?
Description: This means that you have macros, reports or other Remedy files stored on a network drive from which you have lost your connection. Reboot your computer and see if you regain access. If you still do not connect, contact the support person that is in charge of the network domain in which you are working.
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Using Keyboard Shortcuts in the Remedy Windows Client
Description: The Remedy Windows Client supports many useful keyboard shortcuts for common tasks. To do this: Press: Copy all contents of all fields onto the clipboard Ctrl + A Copy selected text from a field onto the clipboard Ctrl + C Display the selected request Ctrl + Alt + D Clear all fields in a form […]
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PC300PL [6862 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6862 UN1 Desktop Apr 12, 1999 – Jul 11, 1999 4 Year On-Site Warranty Product Recovery CD-ROM for IBM PC 300PL (Type 6862-UN1 and 6892-UN1) Specifications Hardware Configuration Processor Intel PII 400MMX Fixed-Disk 6.4GB Ultra ATA with S.M.A.R.T. Memory 64MB ECC SDRAM (100Mhz speed memory) Maximum […]
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How do I link a Request for Service (RFS) ticket with a PTS ticket?
Description: Open PTS in the Remedy client and search for the PTS Project number to which you want to link the RFS ticket. On the top portion under the macros is the “Link this project to RFS ticket(s):” button. Click the button and a window will display all open ticket in your Primary Group. Choose the […]
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ThinkPad T43 [2669 FS4]
Description: 5335Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2669 FS4 Laptop March, 2005 – Nov, 2005 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 2.0 Ghz Fixed-Disk 80 GB ATA-100 5400 RPM Memory 1 GB DDR SDRAM 266 MHz Maximum Memory 2 GB (2 x […]
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CRC-Customer Verification Form
Description: Introduction The purpose of this document is to instruct you on how to use the CRC-Customer Verification form. Although named after the ITS Computer Repair Center this RFS (Request for Service) panel has evolved to address additional customer requirements. The primary function is to check-in/check-out customer hardware at any drop-off (help desk) location. The hardware […]
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ThinkPad A20M [2628 UN2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2628 UN2 Laptop May 25, 2000 – Dec 4, 2000 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad A20m Specifications Hardware Configuration Processor Intel Mobile PIII 500 Fixed-Disk 6GB with S.M.A.R.T Memory 64MB 100MHz Non-Parity SDRAM Maximum Memory 512MB (2 x 256MB) Video-Memory 4MB […]
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Where do I get support for a Macintosh?
Description: The ITS Response Center provides hardware and software support for Mac computers. This includes both warranty and non-warranty hardware repair. If the computer needs to be checked in, customers who purchased their Mac through the CCI program are eligible for a loaner computer, if one is available. Please visit http://help.unc.edu/help/other-its-help-options/ for a list of ways […]
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Where are self-service scanners available on campus?
Description: Where are self-service scanners available on campus? Self-service scanning is available at Davis Library, in the Undergraduate Library Collaboratory, the SILS Library/Information and Technology Resource Center (ITRC), the Carolina Student Union, and Health Sciences Library. Locations of scanners on campus Davis Library Reference Department on the 1st Floor 3 PCs, 1 Mac, 1 UMAX PowerLook […]
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