PC300PL [6594 UN5]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6594 UN5 Tower Aug 7, 2000 – Dec 4, 2000 4 Year On-Site Warranty IBM Product Recovery CD 1 (or 2) Type 6595-UN5 Specifications Hardware Configuration Processor Intel PIII 733 MMX Fixed-Disk 15 GB Memory 192MB ECC SDRAM RIMM (700Mhz speed memory) Maximum Memory 512MB (2 […]
» Subjects: , » Tags: , ,

ThinkPad R52 [1861 FS4]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 1861 FS4 Laptop March, 2005 – Nov, 2005 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.7 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory 512 MB […]
» Subjects: , » Tags: , ,

ThinkStation E20 [4220 UN5]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 4220 UN5 Tower May , 2010 – May 2011 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel XEON X3430 Quad Core Fixed-Disk 500 GB Serial ATA II 7200 RPM Memory 4Gb DDR3 […]
» Subjects: , » Tags: , ,

Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets?
Description: Why are the Short Description, Client’s Problem Description, Custom Data and Worklog fields blank with a lock icon beside them within Request for Service (RFS) tickets? The Request for Service allows several Remedy groups to restrict access to sensitive information such as Human Resources or Security information. If you are not a member of a […]
» Subjects: , » Tags:

Why do I get the following error when logging into Remedy: Unable to successfully log in to any server?
Description: Why do I get the following error when logging into Remedy: Unable to successfully log in to any server? This error is most commonly seen when users do not have the proper server name entered in the Accounts window at the login prompt. At the login prompt, enter your Onyen in the Username field and […]
» Subjects: , » Tags:

How do I correct a “sharing violation” error message in Remedy?
Description: This means that you have macros, reports or other Remedy files stored on a network drive from which you have lost your connection. Reboot your computer and see if you regain access. If you still do not connect, contact the support person that is in charge of the network domain in which you are working.
» Subjects: ,

Using Keyboard Shortcuts in the Remedy Windows Client
Description: The Remedy Windows Client supports many useful keyboard shortcuts for common tasks. To do this: Press: Copy all contents of all fields onto the clipboard Ctrl + A Copy selected text from a field onto the clipboard Ctrl + C Display the selected request Ctrl + Alt + D Clear all fields in a form […]
» Subjects: , » Tags:

PC300PL [6862 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6862 UN1 Desktop Apr 12, 1999 – Jul 11, 1999 4 Year On-Site Warranty Product Recovery CD-ROM for IBM PC 300PL (Type 6862-UN1 and 6892-UN1) Specifications Hardware Configuration Processor Intel PII 400MMX Fixed-Disk 6.4GB Ultra ATA with S.M.A.R.T. Memory 64MB ECC SDRAM (100Mhz speed memory) Maximum […]
» Subjects: , » Tags: , ,

How do I link a Request for Service (RFS) ticket with a PTS ticket?
Description: Open PTS in the Remedy client and search for the PTS Project number to which you want to link the RFS ticket. On the top portion under the macros is the “Link this project to RFS ticket(s):” button. Click the button and a window will display all open ticket in your Primary Group. Choose the […]
» Subjects: , » Tags:

ThinkPad T43 [2669 FS4]
Description: 5335Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2669 FS4 Laptop March, 2005 – Nov, 2005 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 2.0 Ghz Fixed-Disk 80 GB ATA-100 5400 RPM Memory 1 GB DDR SDRAM 266 MHz Maximum Memory 2 GB (2 x […]
» Subjects: , » Tags: , ,