What is Remedy?
Description: What is Remedy? The Remedy Action Request (AR) System is the software UNC used to develop our problem tracking system (UNC-CH PTR). Technical professionals across campus use this Remedy application to track tickets (reported technical problems) for students, faculty and staff. The application keeps tabs on how long a ticket has been in the system, […]
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Netvista M41 [6792 UN9]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6792 UN9 Desktop May 15, 2002 – Nov 25, 2002 3 Year On-Site Warranty IBM Product Recovery CD 1 (2, 3 or 4) Netvista Type 6792 UN9 Specifications Hardware Configuration Processor Intel Pentium 4 1.8 Ghz Fixed-Disk 40 GB ATA/100 […]
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ThinkPad 600 [2645 NC4]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2645 NC4 Laptop Oct 12, 1998 – Apr 11, 1999 4 Year On-Site Warranty Product Recovery CD-ROM for IBM Thinkpad 600 (2645-NC4) Specifications Hardware Configuration Processor Intel Mobile PII 300MMX Fixed-Disk 5.1GB with S.M.A.R.T. Memory 128MB EDO Non-Parity Memory Maximum Memory 128 MB (2 x 64MB) […]
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Thinkpad T61p [6457 UN2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6457 UN2 Laptop April, 2008 – September 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo T8300 @ 2.4GHz Fixed-Disk 250 Ultra ATA HD 5400RPM Memory 3 GB DDR2 667Mhz Maximum Memory Video 256 MB […]
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Using Project Tracking System (PTS)
Description: 1. Table of Contents Project Tracking System Overview Project Roles in PTS PTS Email Notifications PTS Icon Functions Toolbar Icons File Menu Options Creating a Project Tracking System Request Entering Project Lead Information PTS Overview Tab Information Project Scope The Action Items Tab The Issues Tab Project History Tab PTS Reporting Project Tracking System Overview […]
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How do I export RFS ticket data from a Crystal Report within Remedy?
Description: Remedy installs a Crystal Reporting Engine Library driver during installation of the AR System User that allows Remedy users to view reports in the Crystal Reports format. Reports may be printed for meetings or other uses by simply selecting the printer icon in the mid-section of the top navigation menu on the Crystal Reports: Data […]
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ThinkPad R51 [2889 FS3]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2889 FS3 Laptop May, 2004 – March, 2005 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.5 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory 256 MB […]
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I need assistance using the ITS online registration program. Where can I get help?
Description: I need assistance using the ITS online registration program. Where can I get help? First, check the Online Registration for ITS Events document. If you still need assistance, submit an online help request or call 962-HELP.
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Thinkpad T61p [6457 FS1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6457 FS1 Laptop December, 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo T7500 @ 2.2GHz Fixed-Disk 160 Ultra ATA HD 5400RPM Memory 2 GB DDR2 667Mhz Maximum Memory Video 256 MB […]
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Am I able to access the Remedy server remotely if I have the User Tool installed?
Description: Yes. You just need to be dialed into an ISP to access the Remedy server.Please note that performance will depend on the connection speed of your ISP.
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