CRC-Customer Verification Form
Description: Introduction The purpose of this document is to instruct you on how to use the CRC-Customer Verification form. Although named after the ITS Computer Repair Center this RFS (Request for Service) panel has evolved to address additional customer requirements. The primary function is to check-in/check-out customer hardware at any drop-off (help desk) location. The hardware […]
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ThinkPad A20M [2628 UN2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2628 UN2 Laptop May 25, 2000 – Dec 4, 2000 4 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad A20m Specifications Hardware Configuration Processor Intel Mobile PIII 500 Fixed-Disk 6GB with S.M.A.R.T Memory 64MB 100MHz Non-Parity SDRAM Maximum Memory 512MB (2 x 256MB) Video-Memory 4MB […]
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Where do I get support for a Macintosh?
Description: The ITS Response Center provides hardware and software support for Mac computers. This includes both warranty and non-warranty hardware repair. If the computer needs to be checked in, customers who purchased their Mac through the CCI program are eligible for a loaner computer, if one is available. Please visit http://help.unc.edu/help/other-its-help-options/ for a list of ways […]
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Where are self-service scanners available on campus?
Description: Where are self-service scanners available on campus? Self-service scanning is available at Davis Library, in the Undergraduate Library Collaboratory, the SILS Library/Information and Technology Resource Center (ITRC), the Carolina Student Union, and Health Sciences Library. Locations of scanners on campus Davis Library Reference Department on the 1st Floor 3 PCs, 1 Mac, 1 UMAX PowerLook […]
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What is Remedy?
Description: What is Remedy? The Remedy Action Request (AR) System is the software UNC used to develop our problem tracking system (UNC-CH PTR). Technical professionals across campus use this Remedy application to track tickets (reported technical problems) for students, faculty and staff. The application keeps tabs on how long a ticket has been in the system, […]
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Netvista M41 [6792 UN9]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6792 UN9 Desktop May 15, 2002 – Nov 25, 2002 3 Year On-Site Warranty IBM Product Recovery CD 1 (2, 3 or 4) Netvista Type 6792 UN9 Specifications Hardware Configuration Processor Intel Pentium 4 1.8 Ghz Fixed-Disk 40 GB ATA/100 […]
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ThinkPad 600 [2645 NC4]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2645 NC4 Laptop Oct 12, 1998 – Apr 11, 1999 4 Year On-Site Warranty Product Recovery CD-ROM for IBM Thinkpad 600 (2645-NC4) Specifications Hardware Configuration Processor Intel Mobile PII 300MMX Fixed-Disk 5.1GB with S.M.A.R.T. Memory 128MB EDO Non-Parity Memory Maximum Memory 128 MB (2 x 64MB) […]
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Thinkpad T61p [6457 UN2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6457 UN2 Laptop April, 2008 – September 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo T8300 @ 2.4GHz Fixed-Disk 250 Ultra ATA HD 5400RPM Memory 3 GB DDR2 667Mhz Maximum Memory Video 256 MB […]
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Using Project Tracking System (PTS)
Description: 1. Table of Contents Project Tracking System Overview Project Roles in PTS PTS Email Notifications PTS Icon Functions Toolbar Icons File Menu Options Creating a Project Tracking System Request Entering Project Lead Information PTS Overview Tab Information Project Scope The Action Items Tab The Issues Tab Project History Tab PTS Reporting Project Tracking System Overview […]
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How do I export RFS ticket data from a Crystal Report within Remedy?
Description: Remedy installs a Crystal Reporting Engine Library driver during installation of the AR System User that allows Remedy users to view reports in the Crystal Reports format. Reports may be printed for meetings or other uses by simply selecting the printer icon in the mid-section of the top navigation menu on the Crystal Reports: Data […]
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