Migrating from Windows to Mac?
Description: Are you a Microsoft Windows User and Migrating to a Mac? If you want to learn more about the differences and how to do things on your Mac; like you did in Windows. Please go to Apple’s Switch 101 site to learn more about migrating from Windows to Mac. For more information or refresher about […]
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ThinkPad R51 [2895 UN3]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2895 UN3 Laptop May, 2004 – May, 2005 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.5 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory 256 MB […]
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Thinkpad T61p [6461 UN1]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6461 UN1 Laptop December, 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo T7500 @ 2.2GHz Fixed-Disk 160 Ultra ATA HD 5400RPM Memory 2 GB DDR2 667Mhz Maximum Memory Video 256 MB […]
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How do you open the UNC-Request For Service form to submit a ticket?
Description: To open the UNC-Request For Service form from within the Windows Remedy Client: Select File > Open > Object List. In the Open window, select UNC-Request For Service. Click on the New button to open the form in a new or create mode.
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CCI Software Load – Windows 7 64bit
Description: This is a list of the software that is installed as part of the CCI Software Load. Windows 7 64bit Image: Released May 2016 Windows 7 64-bit SP1 Adobe Reader Adobe Instructional Resource Center Adobe Photoshop Elements (ThinkPad models purchased prior to 2013) Adobe Premier Elements (ThinkPad models purchased prior to 2013) Mozilla Firefox Office […]
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Remedy Windows Client Overview
Description: Exploring the File Menu Below are a summary of the File menu and the functionality of each item within the menu. Many frequently performed actions from the File menu are replicated within the Toolbar icons described in the final section of this document. Open:Object List: Displays the Open window comprised of 4 tabs allowing users […]
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How do I reinstall the original software on my CCI computer?
Description: There are three ways to restore your computer to the factory install. Recovery Disc Set: You can obtain a set of recovery discs from Software Acquisitions by contacting them at software@unc.edu about obtaining a set for your specific model. Once you have the appropriate Recovery Disc set, insert Disc 1 in the CD-Rom drive and […]
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How do I configure my non-CCI laptop for UNC?
Description: If you did not buy your laptop from UNC through the CCI program, then you will need to have it configured for use on our network and possibly download or purchase any recommended software. To register your network and/or wireless card so that it will work with our network, visit Connecting to the UNC Network […]
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How do I change the customer information such as telephone number, email address, department or building information within the Request for Service?
Description: Remedy Services receives data from the main on-line campus directory. If any of this information is incorrect please go to http://directory.unc.edu for instructions on how to modify the directory information.
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How do I Set Up ThinkVantage Fingerprint Security?
Description: With your CCI laptop, you now have the ability to log in with your password and/or by using the integrated fingerprint scanner using the ThinkVantage Fingerprint Software. Setup Fingerprint Security STEP 1: Enroll Fingerprint(s) Go to Start > ThinkVantage > ThinkVantage Fingerprint Software > Control Center You must enroll at least one fingerprint to enable […]
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