CCI Software Load – Windows 7 64bit
Description: This is a list of the software that is installed as part of the CCI Software Load. Windows 7 64bit Image: Released May 2016 Windows 7 64-bit SP1 Adobe Reader Adobe Instructional Resource Center Adobe Photoshop Elements (ThinkPad models purchased prior to 2013) Adobe Premier Elements (ThinkPad models purchased prior to 2013) Mozilla Firefox Office […]
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Remedy Windows Client Overview
Description: Exploring the File Menu Below are a summary of the File menu and the functionality of each item within the menu. Many frequently performed actions from the File menu are replicated within the Toolbar icons described in the final section of this document. Open:Object List: Displays the Open window comprised of 4 tabs allowing users […]
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How do I reinstall the original software on my CCI computer?
Description: There are three ways to restore your computer to the factory install. Recovery Disc Set: You can obtain a set of recovery discs from Software Acquisitions by contacting them at software@unc.edu about obtaining a set for your specific model. Once you have the appropriate Recovery Disc set, insert Disc 1 in the CD-Rom drive and […]
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How do I configure my non-CCI laptop for UNC?
Description: If you did not buy your laptop from UNC through the CCI program, then you will need to have it configured for use on our network and possibly download or purchase any recommended software. To register your network and/or wireless card so that it will work with our network, visit Connecting to the UNC Network […]
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How do I change the customer information such as telephone number, email address, department or building information within the Request for Service?
Description: Remedy Services receives data from the main on-line campus directory. If any of this information is incorrect please go to http://directory.unc.edu for instructions on how to modify the directory information.
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How do I Set Up ThinkVantage Fingerprint Security?
Description: With your CCI laptop, you now have the ability to log in with your password and/or by using the integrated fingerprint scanner using the ThinkVantage Fingerprint Software. Setup Fingerprint Security STEP 1: Enroll Fingerprint(s) Go to Start > ThinkVantage > ThinkVantage Fingerprint Software > Control Center You must enroll at least one fingerprint to enable […]
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How can I print the contents of a Remedy ticket into a formatted report including all worklog entries?
Description: From within the Request for Service, open the ticket you wish to print a formatted report and select UNC > Preview Ticket Summary. A formatted Crystal report will be displayed. Select the Printer icon from the top of the report window to print the ticket summary.   Note-This feature currently only works on the Desktop […]
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ThinkPad R30 [2656 FS6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2656 FS6 Laptop Nov 15, 2001 – May 15, 2002 3 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad R30 MT 2656 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 1 Ghz Fixed-Disk 20 GB Memory 128MB 133MHz […]
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ThinkCentre M52 [8212 UN6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8212 UN6 Desktop Nov, 2005 – May 2007 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Pentium 4 630 with HT (3.2 Ghz) Fixed-Disk 160 GB Serial ATA 7200 RPM Memory 512 […]
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Where can I find a list of IBM Service Centers?
Description: Where can I find a list of Lenovo Service Centers? To locate Lenovo Service Centers around the world, you can call 1-800-IBM-SERV or go to the Find a PC Service Provider page on the Lenovo site. Please note that you may need to disable pop-ups for this site in order to enable all functions. You […]
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