How can I print the contents of a Remedy ticket into a formatted report including all worklog entries?
Description: From within the Request for Service, open the ticket you wish to print a formatted report and select UNC > Preview Ticket Summary. A formatted Crystal report will be displayed. Select the Printer icon from the top of the report window to print the ticket summary.   Note-This feature currently only works on the Desktop […]
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ThinkPad R30 [2656 FS6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2656 FS6 Laptop Nov 15, 2001 – May 15, 2002 3 Year On-Site Warranty Product Recovery CD-ROM for IBM ThinkPad R30 MT 2656 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 1 Ghz Fixed-Disk 20 GB Memory 128MB 133MHz […]
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ThinkCentre M52 [8212 UN6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8212 UN6 Desktop Nov, 2005 – May 2007 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Pentium 4 630 with HT (3.2 Ghz) Fixed-Disk 160 GB Serial ATA 7200 RPM Memory 512 […]
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Where can I find a list of IBM Service Centers?
Description: Where can I find a list of Lenovo Service Centers? To locate Lenovo Service Centers around the world, you can call 1-800-IBM-SERV or go to the Find a PC Service Provider page on the Lenovo site. Please note that you may need to disable pop-ups for this site in order to enable all functions. You […]
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ThinkPad T42 [2376 UN3]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2376 UN3 Laptop May, 2004 – March, 2005 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.7 Ghz Fixed-Disk 80 GB ATA-100 5400 RPM Memory 512 MB […]
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ThinkPad T41 [2376 UN2]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2376 UN2 Laptop Dec 17, 2003 – Mar 17, 2004 4 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.6 Ghz Fixed-Disk 40 GB ATA-100 5400 RPM Memory […]
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What do I need for my non-CCI laptop computer?
Description: What do I need for my non-CCI laptop computer? Below is a list of items that you will need for effective computing at UNC-CH: Acrobat Reader Symantec AntiVirus Open AFS Microsoft Vista Business, Enterprise or Ultimate* Microsoft Office* Items with an asterisk can be obtained via the instructions on the Microsoft Products page. All other […]
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ThinkPad R40 [2682 FS1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2682 FS1 Laptop May 21, 2003 – Dec 17, 2003 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Mobile P4 2.0 Ghz Fixed-Disk 40 GB Memory 256 MB SDRAM Maximum Memory 1 […]
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Remedy AR System Crystal ODBC
Description: Remedy AR System Crystal ODBC When running the 7.1 Windows client with Windows XP, Vista or Windows 7 32bit, the Remedy Crystal ODBC needs to be configured to pass credentials to the AR server. This allows the integrated Crystal reports to be displayed in the built-in Remedy Crystal viewer. Such a report is the Preview […]
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Remedy Licensing
Description: Remedy License and Annual Maintenance Charge Back Program Remedy Licenses and associated Maintenance will be ordered through Software Acquisition using the same process that campus currently uses to purchase software that is site-licensed. Software Acquisition will monitor your compliance with Users and Licenses so you won’t have to do so. Purchasing Remedy Licenses and/or Maintenance […]
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