How do I find help on using help.unc.edu?
Description: The two documents below describe the Help site, how to use it, and tips on searching. How do I use the Help site? About help.unc.edu
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ImageUltra Service Partition Restore – How-To
Description: Image Source: Hidden Service Partition & UNC Network if using Netsync Image Time: 3 – 4 hours Image Process: This process will restore your computer to the original manufacturing install. Please backup any data you wish to keep. The re-image process will erase everything on your computer’s hard drive Because of recent changes made to […]
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ThinkPad R52 [1863 UN5]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 1863 UN5 Laptop Nov, 2005 – May, 2006 4 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.86 Ghz Fixed-Disk 60 GB ATA-100 4200 RPM Memory 512 MB […]
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How do I create a macro in Remedy?
Description: To create a macro, make sure that the Macro Bar is visible at the top of the application window. If not, select View > Macro Bar. Now click on the red circle Record button on the Macro Bar. Manually perform the actions you want to include as part of the macro. Click the square green […]
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What version of Remedy Client am I using?
Description: What version of Remedy Client am I using? Windows Client Users: Find the top navigation bar on the Remedy client. Select Help–>About AR System User. A window will display your current client version. The latest Windows Remedy Client for XP is version 6.0p20 or higher and for Vista 7.0 or higher. You can download the […]
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Remedy Downtime FAQs
Description: The Remedy Team has a scheduled an extended downtime on Saturday, August 13th, from 9:00am to 5:00pm to migrate our database from ASCII7 to Unicode8 and to move Production from remedy06 to remedy05. There will be no access to Remedy through the client, Mid-Tier or Online Help Request during this time. All email-in requests will […]
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How do I rerun a Remedy search I recently performed without rewriting it?
Description: Go to Actions > Recent Searches and make a selection from the list displaying recent searches. You can also in the RFS form in an open space and select View Recent Searches.
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ThinkCentre M57 [6075 UN1]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6075 UN1 Tower December, 2007 – April, 2008 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 6750 @ 2.66GHz Fixed-Disk 320GB Serial ATA 7200RPM Memory 2Gb Maximum Memory Video-Memory Intel […]
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UNC Categorization Tool
Description: Introduction The CT-Categorization Tool link is located on the Remedy Homepage on the left hand side under the Remedy Applications list. The UNC-Categorization Tool is a form that can be used by Group Data Administrators (GDA) to manage their group’s Categorization values. The GDA has the ability to Add, Modify and Inactivate the ‘Category’, ‘Topic […]
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ThinkPad T42 [2374 FS3]
Description: Table of Contents Specifications Hardware Configuration Installed Software More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2374 FS3 Laptop May, 2004 – March, 2005 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel M 1.7 Ghz Fixed-Disk 80 GB ATA-100 5400 RPM Memory 512 MB […]
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