Thinkpad X61 [7762 FS2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7762 FS2 Tablet December, 2007 – April, 2008 3 Year On-Site Warranty ImageUltra on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 Duo L7500 processor (1.60GHz, 4MB L2 cache, 800MHz front-side bus) Fixed-Disk 120GB Ultra ATA HD 5400RPM Memory 2 GB DDR2 […]
» Subjects: , » Tags:

What is the difference between my Primary Remedy group and other groups that I belong to?
Description: What is the difference between my Primary Remedy group and other groups that I belong to? Remedy users can belong to as many different Remedy groups as needed, with one of those groups being their Primary Remedy group. Remedy uses this Primary group to customize the look and feel of the Request for Service with […]
» Subjects: , » Tags:

What is the Livetech Desktop Streaming service?
Description: What is the Livetech Desktop Streaming service? The Livetech service is a remote desktop management tool which allows staff members at the ITS Response Center to connect to your computer remotely and see your desktop just as if they were sitting with you at your workstation. They can also use this tool to communicate with […]
» Subjects: » Tags:

Netvista M41 [6794 UN9]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6794 UN9 Tower May 15, 2002 – Nov 25, 2002 3 Year On-Site Warranty IBM Product Recovery CD 1 (2, 3 or 4) Netvista Type 6794 UN9 Specifications Hardware Configuration Processor Intel Pentium 4 2 Ghz Fixed-Disk 60 GB ATA/100 […]
» Subjects: , » Tags: , ,

ThinkPad T23 [2647 FS6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2647 FS6 Laptop Nov 16, 2001 – May 15, 2002 3 Year On-Site Product Recovery CD-ROM for IBM ThinkPad T23 MT 2647 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 1.13 Ghz Fixed-Disk 30 GB Memory 256MB 133MHz Non-Parity […]
» Subjects: , » Tags: , ,

How should I request help in Virtual Lab?
Description:  Virtual Lab Help Documets Get Help ITS Response Center (ITRC Help Desk) is on call for help 24/7/365. Call Call 962-HELP (4357) to speak to an ITS Response Center consultant. Email Submit an Online Help Request to the ITS Response Center. Log in with your Onyen. Under “Type of help needed, select “ITS Computer Labs” […]
» Subjects: , , , , » Tags: , , ,

What do I do if I need technical support on the web? How do I submit a Remedy ticket?
Description: What do I do if I need technical support on the web? How do I submit a Remedy ticket? This can be done via the web at the Online Help Desk, http://help.unc.edu/. Click on the Submit a request for help link. Enter your ONYEN and password. Use the drop-down menu under Type of help needed […]
» Subjects: , » Tags: , , ,

How can I see all open Remedy tickets for any groups of which I am a member?
Description: From within the Remedy Request for Service (RFS), select UNC > List Mult-Group Tkts from the top navigation menu. You can also select the icon on the tool bar. A list of all tickets from any group you are a member of that are less than resolved will be displayed.
» Subjects: ,

When I try installing Symantec AntiVirus, I get an error message that my Windows installation service is not current and the installation cannot continue. What should I do?
Description: Effective August 1, 2013, the UNC-Chapel Hill for any antivirus software licensed by Symantec will expire. Symantec will be replaced with antivirus software by Microsoft.  Please visit Migration from Symantec to Microsoft and What is the University’s recommended Antivirus software? for more information. When I try installing Symantec AntiVirus, I get an error message that my […]
» Subjects: » Tags: , ,

What are my printing options in Virtual Lab?
Description: Printing Your virtual session automatically detects the printers that you have available through virtual printer mapping and the Citrix Universal Print Driver (UPD). Select your virtual application. Select Print Settings. In your list of printers, make your selection. USB-connected Printer USB printers can be plugged in and unplugged on your device without any management in […]
» Subjects: , , , » Tags: , , ,