What is the Livetech Desktop Streaming service?
Description: What is the Livetech Desktop Streaming service? The Livetech service is a remote desktop management tool which allows staff members at the ITS Response Center to connect to your computer remotely and see your desktop just as if they were sitting with you at your workstation. They can also use this tool to communicate with […]
» Subjects: » Tags:

Netvista M41 [6794 UN9]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6794 UN9 Tower May 15, 2002 – Nov 25, 2002 3 Year On-Site Warranty IBM Product Recovery CD 1 (2, 3 or 4) Netvista Type 6794 UN9 Specifications Hardware Configuration Processor Intel Pentium 4 2 Ghz Fixed-Disk 60 GB ATA/100 […]
» Subjects: , » Tags: , ,

ThinkPad T23 [2647 FS6]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2647 FS6 Laptop Nov 16, 2001 – May 15, 2002 3 Year On-Site Product Recovery CD-ROM for IBM ThinkPad T23 MT 2647 (Disk 1-4) Specifications Hardware Configuration Processor Intel Mobile PIII 1.13 Ghz Fixed-Disk 30 GB Memory 256MB 133MHz Non-Parity […]
» Subjects: , » Tags: , ,

ThinkPad 600X [2645 UN2]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 2645 UN2 Laptop Apr 20, 2000 – Dec 4, 2000 4 Year On-Site Warranty Product Recovery CD-ROM for IBM Thinkpad 600X MT 2645 Specifications Hardware Configuration Processor Intel Mobile PIII 500 Fixed-Disk 12GB with S.M.A.R.T Memory 128 MB 100MHz Non-Parity SDRAM Maximum Memory 512MB (2 x […]
» Subjects: , » Tags: , ,

Thinkpad T60p [8741 FS7]
Description: Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 8741 FS7 Laptop May, 2007 – December, 2007 3 Years Specifications Hardware Configuration Processor Intel Core 2 Duo T7200 2.0Ghz Fixed-Disk 160 Ultra ATA HD 5400RPM Memory 2 GB DDR2 667Mhz Maximum Memory Video-Memory 256 MB ATI Mobility FireGL V5250 Sound-card Integrated Audio Modem Internal 56k […]
» Subjects: , » Tags: , ,

ThinkCentre M58 [7479 UN3]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 7479 UN3 Desktop February , 2009 – May 2010 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 E8400 @ 3GHz Fixed-Disk 250 GB Serial ATA II 7200 RPM Memory 2Gb […]
» Subjects: , » Tags: , ,

How should I request help in Virtual Lab?
Description:  Virtual Lab Help Documets Get Help ITS Response Center (ITRC Help Desk) is on call for help 24/7/365. Call Call 962-HELP (4357) to speak to an ITS Response Center consultant. Email Submit an Online Help Request to the ITS Response Center. Log in with your Onyen. Under “Type of help needed, select “ITS Computer Labs” […]
» Subjects: , , , , » Tags: , , ,

ThinkCentre M57 [6071 Y2F]
Description: Table of Contents Specifications More Information Model Type Distributed Between Manufacturer’s Warranty Recovery CD Title 6071 Y2F Desktop October 2008 – February, 2009 3 Year On-Site Warranty Image on Hidden partion of hard drive Specifications Hardware Configuration Processor Intel Core 2 E8400 @ 3GHz Fixed-Disk 160 GB Serial ATA 7200 Memory 2Gb PC2-5300 DDR2 SDRAM […]
» Subjects: , » Tags: , ,

What do I do if I need technical support on the web? How do I submit a Remedy ticket?
Description: What do I do if I need technical support on the web? How do I submit a Remedy ticket? This can be done via the web at the Online Help Desk, http://help.unc.edu/. Click on the Submit a request for help link. Enter your ONYEN and password. Use the drop-down menu under Type of help needed […]
» Subjects: , » Tags: , , ,

How can I see all open Remedy tickets for any groups of which I am a member?
Description: From within the Remedy Request for Service (RFS), select UNC > List Mult-Group Tkts from the top navigation menu. You can also select the icon on the tool bar. A list of all tickets from any group you are a member of that are less than resolved will be displayed.
» Subjects: ,